Booking issues with Israir Airlines
I booked a domestic flight from Eilat to Tel Aviv in Israel through Israir Airlines, directly on their website (www.israirairlines.com).
At the end of the booking process there were security certificate errors and I got the following message:
Thank you for choosing Israir
Your order request number is realnumberhere
Your order status will be sent to you shortly
Your reservation is pending approval
To this date I haven't received any email. However, the amount due (126 USD) has been charged on my credit card!
I have already written them two emails using the contact form on their website as well as tried calling them on the phone number provided. There was no option to get a human operator and all the automated options provided no help.
So my question is how to proceed here? How can I get in touch with someone from Israir?
air-travel bookings israel israir-airlines
edited Oct 13 '16 at 7:22
hippietrail
45.9k41209533
asked Oct 12 '16 at 8:51
SebastianSebastian
57439
|
show 2 more comments
I booked a domestic flight from Eilat to Tel Aviv in Israel through Israir Airlines, directly on their website (www.israirairlines.com).
At the end of the booking process there were security certificate errors and I got the following message:
Thank you for choosing Israir
Your order request number is realnumberhere
Your order status will be sent to you shortly
Your reservation is pending approval
To this date I haven't received any email. However, the amount due (126 USD) has been charged on my credit card!
I have already written them two emails using the contact form on their website as well as tried calling them on the phone number provided. There was no option to get a human operator and all the automated options provided no help.
So my question is how to proceed here? How can I get in touch with someone from Israir?
air-travel bookings israel israir-airlines
edited Oct 13 '16 at 7:22
hippietrail
45.9k41209533
asked Oct 12 '16 at 8:51
SebastianSebastian
57439
1
Just making sure, you did check your spam mail folder? When was the booking and how much time till the flight?
– mts
Oct 12 '16 at 9:08
Yes, all checked. The booking was on Oct 4th and the flight is on Nov 10th.
– Sebastian
Oct 12 '16 at 9:10
They do have twitter: twitter.com/ISRAIR_Group and they also have a facebook presence that seems fairly responsive. Finally you could try to call their airport presences if you can get hold of these numbers.
– mts
Oct 12 '16 at 9:11
Their Twitter account has last been used 6 years ago, and their Facebook does not seem like it is responsive. I now found some email addresses on the google translated Hebrew website israir.co.il
– Sebastian
Oct 12 '16 at 11:34
1
I would probably just phone my credit card company, and have the charge reversed. Visa or MC will agree with you completely, if, there is no way to contact the company.
– Fattie
Oct 12 '16 at 12:23
|
show 2 more comments
I booked a domestic flight from Eilat to Tel Aviv in Israel through Israir Airlines, directly on their website (www.israirairlines.com).
At the end of the booking process there were security certificate errors and I got the following message:
Thank you for choosing Israir
Your order request number is realnumberhere
Your order status will be sent to you shortly
Your reservation is pending approval
To this date I haven't received any email. However, the amount due (126 USD) has been charged on my credit card!
I have already written them two emails using the contact form on their website as well as tried calling them on the phone number provided. There was no option to get a human operator and all the automated options provided no help.
So my question is how to proceed here? How can I get in touch with someone from Israir?
air-travel bookings israel israir-airlines
edited Oct 13 '16 at 7:22
hippietrail
45.9k41209533
asked Oct 12 '16 at 8:51
SebastianSebastian
57439
I booked a domestic flight from Eilat to Tel Aviv in Israel through Israir Airlines, directly on their website (www.israirairlines.com).
At the end of the booking process there were security certificate errors and I got the following message:
Thank you for choosing Israir
Your order request number is realnumberhere
Your order status will be sent to you shortly
Your reservation is pending approval
To this date I haven't received any email. However, the amount due (126 USD) has been charged on my credit card!
I have already written them two emails using the contact form on their website as well as tried calling them on the phone number provided. There was no option to get a human operator and all the automated options provided no help.
So my question is how to proceed here? How can I get in touch with someone from Israir?
air-travel bookings israel israir-airlines
air-travel bookings israel israir-airlines
edited Oct 13 '16 at 7:22
hippietrail
45.9k41209533
asked Oct 12 '16 at 8:51
SebastianSebastian
57439
edited Oct 13 '16 at 7:22
hippietrail
45.9k41209533
asked Oct 12 '16 at 8:51
SebastianSebastian
57439
edited Oct 13 '16 at 7:22
hippietrail
45.9k41209533
edited Oct 13 '16 at 7:22
hippietrail
45.9k41209533
edited Oct 13 '16 at 7:22
hippietrail
45.9k41209533
45.9k41209533
asked Oct 12 '16 at 8:51
SebastianSebastian
57439
asked Oct 12 '16 at 8:51
SebastianSebastian
57439
asked Oct 12 '16 at 8:51
SebastianSebastian
57439
57439
1
Just making sure, you did check your spam mail folder? When was the booking and how much time till the flight?
– mts
Oct 12 '16 at 9:08
Yes, all checked. The booking was on Oct 4th and the flight is on Nov 10th.
– Sebastian
Oct 12 '16 at 9:10
They do have twitter: twitter.com/ISRAIR_Group and they also have a facebook presence that seems fairly responsive. Finally you could try to call their airport presences if you can get hold of these numbers.
– mts
Oct 12 '16 at 9:11
Their Twitter account has last been used 6 years ago, and their Facebook does not seem like it is responsive. I now found some email addresses on the google translated Hebrew website israir.co.il
– Sebastian
Oct 12 '16 at 11:34
1
I would probably just phone my credit card company, and have the charge reversed. Visa or MC will agree with you completely, if, there is no way to contact the company.
– Fattie
Oct 12 '16 at 12:23
|
show 2 more comments
1
Just making sure, you did check your spam mail folder? When was the booking and how much time till the flight?
– mts
Oct 12 '16 at 9:08
Yes, all checked. The booking was on Oct 4th and the flight is on Nov 10th.
– Sebastian
Oct 12 '16 at 9:10
They do have twitter: twitter.com/ISRAIR_Group and they also have a facebook presence that seems fairly responsive. Finally you could try to call their airport presences if you can get hold of these numbers.
– mts
Oct 12 '16 at 9:11
Their Twitter account has last been used 6 years ago, and their Facebook does not seem like it is responsive. I now found some email addresses on the google translated Hebrew website israir.co.il
– Sebastian
Oct 12 '16 at 11:34
1
I would probably just phone my credit card company, and have the charge reversed. Visa or MC will agree with you completely, if, there is no way to contact the company.
– Fattie
Oct 12 '16 at 12:23
1
1
Just making sure, you did check your spam mail folder? When was the booking and how much time till the flight?
– mts
Oct 12 '16 at 9:08
Just making sure, you did check your spam mail folder? When was the booking and how much time till the flight?
– mts
Oct 12 '16 at 9:08
Yes, all checked. The booking was on Oct 4th and the flight is on Nov 10th.
– Sebastian
Oct 12 '16 at 9:10
Yes, all checked. The booking was on Oct 4th and the flight is on Nov 10th.
– Sebastian
Oct 12 '16 at 9:10
They do have twitter: twitter.com/ISRAIR_Group and they also have a facebook presence that seems fairly responsive. Finally you could try to call their airport presences if you can get hold of these numbers.
– mts
Oct 12 '16 at 9:11
They do have twitter: twitter.com/ISRAIR_Group and they also have a facebook presence that seems fairly responsive. Finally you could try to call their airport presences if you can get hold of these numbers.
– mts
Oct 12 '16 at 9:11
Their Twitter account has last been used 6 years ago, and their Facebook does not seem like it is responsive. I now found some email addresses on the google translated Hebrew website israir.co.il
– Sebastian
Oct 12 '16 at 11:34
Their Twitter account has last been used 6 years ago, and their Facebook does not seem like it is responsive. I now found some email addresses on the google translated Hebrew website israir.co.il
– Sebastian
Oct 12 '16 at 11:34
1
1
I would probably just phone my credit card company, and have the charge reversed. Visa or MC will agree with you completely, if, there is no way to contact the company.
– Fattie
Oct 12 '16 at 12:23
I would probably just phone my credit card company, and have the charge reversed. Visa or MC will agree with you completely, if, there is no way to contact the company.
– Fattie
Oct 12 '16 at 12:23
|
show 2 more comments
1 Answer
1
active
oldest
votes
I finally got an official confirmation document. No e-ticket or things like that, but maybe that's just how it works with them.
What I did I put the Hebrew website of Israir (israir.co.il) into Google Translator and found some email addresses on their 'About' page (http://www.israir.co.il/Packages/PackageHome.aspx?boneid=2439). I chose the Director of Direct Marketing.
I got a reply about 20 hours later, but only the document, no personal reply. Let's see how the flight turns out...
answered Oct 13 '16 at 11:20
SebastianSebastian
57439
It's worth mentioning that in addition to a national event - the Tel Aviv - Eilat line is tiny, and it's more like a bus than like an actual flight.
– Benjamin Gruenbaum
Oct 26 '16 at 14:40
It might have been Yom Kippur on the time I posted the question, but that was already 10 days after I had bought the tickets. Anyways, the flight went very well. The flight was indeed a rather small hop, but the airline was very nice, we even got water. The view was tremendous (Dead Sea and Jerusalem) and we even flew in a Boeing 737 which was fully booked (so no bus). All in all I can totally recommend Israir on the relation I traveled. Only Eilat Airport is super tiny and announcements are in Hebrew only. But they are getting a new airport in 2017.
– Sebastian
Nov 14 '16 at 16:22
add a comment |
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I finally got an official confirmation document. No e-ticket or things like that, but maybe that's just how it works with them.
What I did I put the Hebrew website of Israir (israir.co.il) into Google Translator and found some email addresses on their 'About' page (http://www.israir.co.il/Packages/PackageHome.aspx?boneid=2439). I chose the Director of Direct Marketing.
I got a reply about 20 hours later, but only the document, no personal reply. Let's see how the flight turns out...
answered Oct 13 '16 at 11:20
SebastianSebastian
57439
It's worth mentioning that in addition to a national event - the Tel Aviv - Eilat line is tiny, and it's more like a bus than like an actual flight.
– Benjamin Gruenbaum
Oct 26 '16 at 14:40
It might have been Yom Kippur on the time I posted the question, but that was already 10 days after I had bought the tickets. Anyways, the flight went very well. The flight was indeed a rather small hop, but the airline was very nice, we even got water. The view was tremendous (Dead Sea and Jerusalem) and we even flew in a Boeing 737 which was fully booked (so no bus). All in all I can totally recommend Israir on the relation I traveled. Only Eilat Airport is super tiny and announcements are in Hebrew only. But they are getting a new airport in 2017.
– Sebastian
Nov 14 '16 at 16:22
add a comment |
I finally got an official confirmation document. No e-ticket or things like that, but maybe that's just how it works with them.
What I did I put the Hebrew website of Israir (israir.co.il) into Google Translator and found some email addresses on their 'About' page (http://www.israir.co.il/Packages/PackageHome.aspx?boneid=2439). I chose the Director of Direct Marketing.
I got a reply about 20 hours later, but only the document, no personal reply. Let's see how the flight turns out...
answered Oct 13 '16 at 11:20
SebastianSebastian
57439
It's worth mentioning that in addition to a national event - the Tel Aviv - Eilat line is tiny, and it's more like a bus than like an actual flight.
– Benjamin Gruenbaum
Oct 26 '16 at 14:40
It might have been Yom Kippur on the time I posted the question, but that was already 10 days after I had bought the tickets. Anyways, the flight went very well. The flight was indeed a rather small hop, but the airline was very nice, we even got water. The view was tremendous (Dead Sea and Jerusalem) and we even flew in a Boeing 737 which was fully booked (so no bus). All in all I can totally recommend Israir on the relation I traveled. Only Eilat Airport is super tiny and announcements are in Hebrew only. But they are getting a new airport in 2017.
– Sebastian
Nov 14 '16 at 16:22
add a comment |
I finally got an official confirmation document. No e-ticket or things like that, but maybe that's just how it works with them.
What I did I put the Hebrew website of Israir (israir.co.il) into Google Translator and found some email addresses on their 'About' page (http://www.israir.co.il/Packages/PackageHome.aspx?boneid=2439). I chose the Director of Direct Marketing.
I got a reply about 20 hours later, but only the document, no personal reply. Let's see how the flight turns out...
answered Oct 13 '16 at 11:20
SebastianSebastian
57439
I finally got an official confirmation document. No e-ticket or things like that, but maybe that's just how it works with them.
What I did I put the Hebrew website of Israir (israir.co.il) into Google Translator and found some email addresses on their 'About' page (http://www.israir.co.il/Packages/PackageHome.aspx?boneid=2439). I chose the Director of Direct Marketing.
I got a reply about 20 hours later, but only the document, no personal reply. Let's see how the flight turns out...
answered Oct 13 '16 at 11:20
SebastianSebastian
57439
answered Oct 13 '16 at 11:20
SebastianSebastian
57439
answered Oct 13 '16 at 11:20
SebastianSebastian
57439
answered Oct 13 '16 at 11:20
SebastianSebastian
57439
57439
It's worth mentioning that in addition to a national event - the Tel Aviv - Eilat line is tiny, and it's more like a bus than like an actual flight.
– Benjamin Gruenbaum
Oct 26 '16 at 14:40
It might have been Yom Kippur on the time I posted the question, but that was already 10 days after I had bought the tickets. Anyways, the flight went very well. The flight was indeed a rather small hop, but the airline was very nice, we even got water. The view was tremendous (Dead Sea and Jerusalem) and we even flew in a Boeing 737 which was fully booked (so no bus). All in all I can totally recommend Israir on the relation I traveled. Only Eilat Airport is super tiny and announcements are in Hebrew only. But they are getting a new airport in 2017.
– Sebastian
Nov 14 '16 at 16:22
add a comment |
It's worth mentioning that in addition to a national event - the Tel Aviv - Eilat line is tiny, and it's more like a bus than like an actual flight.
– Benjamin Gruenbaum
Oct 26 '16 at 14:40
It might have been Yom Kippur on the time I posted the question, but that was already 10 days after I had bought the tickets. Anyways, the flight went very well. The flight was indeed a rather small hop, but the airline was very nice, we even got water. The view was tremendous (Dead Sea and Jerusalem) and we even flew in a Boeing 737 which was fully booked (so no bus). All in all I can totally recommend Israir on the relation I traveled. Only Eilat Airport is super tiny and announcements are in Hebrew only. But they are getting a new airport in 2017.
– Sebastian
Nov 14 '16 at 16:22
It's worth mentioning that in addition to a national event - the Tel Aviv - Eilat line is tiny, and it's more like a bus than like an actual flight.
– Benjamin Gruenbaum
Oct 26 '16 at 14:40
It's worth mentioning that in addition to a national event - the Tel Aviv - Eilat line is tiny, and it's more like a bus than like an actual flight.
– Benjamin Gruenbaum
Oct 26 '16 at 14:40
It might have been Yom Kippur on the time I posted the question, but that was already 10 days after I had bought the tickets. Anyways, the flight went very well. The flight was indeed a rather small hop, but the airline was very nice, we even got water. The view was tremendous (Dead Sea and Jerusalem) and we even flew in a Boeing 737 which was fully booked (so no bus). All in all I can totally recommend Israir on the relation I traveled. Only Eilat Airport is super tiny and announcements are in Hebrew only. But they are getting a new airport in 2017.
– Sebastian
Nov 14 '16 at 16:22
It might have been Yom Kippur on the time I posted the question, but that was already 10 days after I had bought the tickets. Anyways, the flight went very well. The flight was indeed a rather small hop, but the airline was very nice, we even got water. The view was tremendous (Dead Sea and Jerusalem) and we even flew in a Boeing 737 which was fully booked (so no bus). All in all I can totally recommend Israir on the relation I traveled. Only Eilat Airport is super tiny and announcements are in Hebrew only. But they are getting a new airport in 2017.
– Sebastian
Nov 14 '16 at 16:22
add a comment |
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1
Just making sure, you did check your spam mail folder? When was the booking and how much time till the flight?
– mts
Oct 12 '16 at 9:08
Yes, all checked. The booking was on Oct 4th and the flight is on Nov 10th.
– Sebastian
Oct 12 '16 at 9:10
They do have twitter: twitter.com/ISRAIR_Group and they also have a facebook presence that seems fairly responsive. Finally you could try to call their airport presences if you can get hold of these numbers.
– mts
Oct 12 '16 at 9:11
Their Twitter account has last been used 6 years ago, and their Facebook does not seem like it is responsive. I now found some email addresses on the google translated Hebrew website israir.co.il
– Sebastian
Oct 12 '16 at 11:34
1
I would probably just phone my credit card company, and have the charge reversed. Visa or MC will agree with you completely, if, there is no way to contact the company.
– Fattie
Oct 12 '16 at 12:23