Airbnb housing gone electrifyingly bad
I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "randomly" supplies power to some parts of the house, so you cannot rely on it.
Is there any rule/law in SF, CA, USA to describe the compensation one should get from such kind a situation?
The owner owns the whole building. On the ground floor there is a restaurant. On the 1st floor there are the apartments. Something happened in the restaurant, which made the electricity go off, but she didn't give more details, she said "there was an emergency and the power went off".
usa accommodation california compensation airbnb
asked Sep 15 '16 at 16:23
gsamaras
2,57721743
|
show 8 more comments
I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "randomly" supplies power to some parts of the house, so you cannot rely on it.
Is there any rule/law in SF, CA, USA to describe the compensation one should get from such kind a situation?
The owner owns the whole building. On the ground floor there is a restaurant. On the 1st floor there are the apartments. Something happened in the restaurant, which made the electricity go off, but she didn't give more details, she said "there was an emergency and the power went off".
usa accommodation california compensation airbnb
asked Sep 15 '16 at 16:23
gsamaras
2,57721743
1
I updated @pnuts!
– gsamaras
Sep 15 '16 at 16:42
1
I suspect either the restaurant has lost its license or has not paid its utility bill. Besides demanding a refund from AirBnB, I suggest you contact the power utility (PG&E) to find out what the situation is.
– Andrew Lazarus
Sep 15 '16 at 18:15
1
@AndrewLazarus the restaurant is closed, with a sign "We have technical difficulties, we will re-open as soon as possible...".
– gsamaras
Sep 15 '16 at 18:31
1
Restaurants don't make money when closed (and often not when open). I would call the utility; if power to an apartment house is shut off for nonpayment there may be special provisions. And if there really is something dangerous in the restaurant, a crew should investigate it. Number for utility is 1 (800) 743-5000.
– Andrew Lazarus
Sep 15 '16 at 18:53
7
If the electricity has been out for nearly a week and the owners actually cared about the problem, they'd have professional licensed electricians on site, not the father of the owner "trying" to fix it. It seems evident that they don't care, and you should contact AirBnB to find a new place to stay and get compensation. Out of curiosity, how long were you renting the AirBnB for (more than 30 days or less)?
– Zach Lipton
Sep 15 '16 at 21:44
|
show 8 more comments
I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "randomly" supplies power to some parts of the house, so you cannot rely on it.
Is there any rule/law in SF, CA, USA to describe the compensation one should get from such kind a situation?
The owner owns the whole building. On the ground floor there is a restaurant. On the 1st floor there are the apartments. Something happened in the restaurant, which made the electricity go off, but she didn't give more details, she said "there was an emergency and the power went off".
usa accommodation california compensation airbnb
asked Sep 15 '16 at 16:23
gsamaras
2,57721743
I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "randomly" supplies power to some parts of the house, so you cannot rely on it.
Is there any rule/law in SF, CA, USA to describe the compensation one should get from such kind a situation?
The owner owns the whole building. On the ground floor there is a restaurant. On the 1st floor there are the apartments. Something happened in the restaurant, which made the electricity go off, but she didn't give more details, she said "there was an emergency and the power went off".
usa accommodation california compensation airbnb
usa accommodation california compensation airbnb
asked Sep 15 '16 at 16:23
gsamaras
2,57721743
asked Sep 15 '16 at 16:23
gsamaras
2,57721743
edited Nov 22 '16 at 20:23
asked Sep 15 '16 at 16:23
gsamaras
2,57721743
asked Sep 15 '16 at 16:23
gsamaras
2,57721743
asked Sep 15 '16 at 16:23
gsamaras
2,57721743
2,57721743
1
I updated @pnuts!
– gsamaras
Sep 15 '16 at 16:42
1
I suspect either the restaurant has lost its license or has not paid its utility bill. Besides demanding a refund from AirBnB, I suggest you contact the power utility (PG&E) to find out what the situation is.
– Andrew Lazarus
Sep 15 '16 at 18:15
1
@AndrewLazarus the restaurant is closed, with a sign "We have technical difficulties, we will re-open as soon as possible...".
– gsamaras
Sep 15 '16 at 18:31
1
Restaurants don't make money when closed (and often not when open). I would call the utility; if power to an apartment house is shut off for nonpayment there may be special provisions. And if there really is something dangerous in the restaurant, a crew should investigate it. Number for utility is 1 (800) 743-5000.
– Andrew Lazarus
Sep 15 '16 at 18:53
7
If the electricity has been out for nearly a week and the owners actually cared about the problem, they'd have professional licensed electricians on site, not the father of the owner "trying" to fix it. It seems evident that they don't care, and you should contact AirBnB to find a new place to stay and get compensation. Out of curiosity, how long were you renting the AirBnB for (more than 30 days or less)?
– Zach Lipton
Sep 15 '16 at 21:44
|
show 8 more comments
1
I updated @pnuts!
– gsamaras
Sep 15 '16 at 16:42
1
I suspect either the restaurant has lost its license or has not paid its utility bill. Besides demanding a refund from AirBnB, I suggest you contact the power utility (PG&E) to find out what the situation is.
– Andrew Lazarus
Sep 15 '16 at 18:15
1
@AndrewLazarus the restaurant is closed, with a sign "We have technical difficulties, we will re-open as soon as possible...".
– gsamaras
Sep 15 '16 at 18:31
1
Restaurants don't make money when closed (and often not when open). I would call the utility; if power to an apartment house is shut off for nonpayment there may be special provisions. And if there really is something dangerous in the restaurant, a crew should investigate it. Number for utility is 1 (800) 743-5000.
– Andrew Lazarus
Sep 15 '16 at 18:53
7
If the electricity has been out for nearly a week and the owners actually cared about the problem, they'd have professional licensed electricians on site, not the father of the owner "trying" to fix it. It seems evident that they don't care, and you should contact AirBnB to find a new place to stay and get compensation. Out of curiosity, how long were you renting the AirBnB for (more than 30 days or less)?
– Zach Lipton
Sep 15 '16 at 21:44
1
1
I updated @pnuts!
– gsamaras
Sep 15 '16 at 16:42
I updated @pnuts!
– gsamaras
Sep 15 '16 at 16:42
1
1
I suspect either the restaurant has lost its license or has not paid its utility bill. Besides demanding a refund from AirBnB, I suggest you contact the power utility (PG&E) to find out what the situation is.
– Andrew Lazarus
Sep 15 '16 at 18:15
I suspect either the restaurant has lost its license or has not paid its utility bill. Besides demanding a refund from AirBnB, I suggest you contact the power utility (PG&E) to find out what the situation is.
– Andrew Lazarus
Sep 15 '16 at 18:15
1
1
@AndrewLazarus the restaurant is closed, with a sign "We have technical difficulties, we will re-open as soon as possible...".
– gsamaras
Sep 15 '16 at 18:31
@AndrewLazarus the restaurant is closed, with a sign "We have technical difficulties, we will re-open as soon as possible...".
– gsamaras
Sep 15 '16 at 18:31
1
1
Restaurants don't make money when closed (and often not when open). I would call the utility; if power to an apartment house is shut off for nonpayment there may be special provisions. And if there really is something dangerous in the restaurant, a crew should investigate it. Number for utility is 1 (800) 743-5000.
– Andrew Lazarus
Sep 15 '16 at 18:53
Restaurants don't make money when closed (and often not when open). I would call the utility; if power to an apartment house is shut off for nonpayment there may be special provisions. And if there really is something dangerous in the restaurant, a crew should investigate it. Number for utility is 1 (800) 743-5000.
– Andrew Lazarus
Sep 15 '16 at 18:53
7
7
If the electricity has been out for nearly a week and the owners actually cared about the problem, they'd have professional licensed electricians on site, not the father of the owner "trying" to fix it. It seems evident that they don't care, and you should contact AirBnB to find a new place to stay and get compensation. Out of curiosity, how long were you renting the AirBnB for (more than 30 days or less)?
– Zach Lipton
Sep 15 '16 at 21:44
If the electricity has been out for nearly a week and the owners actually cared about the problem, they'd have professional licensed electricians on site, not the father of the owner "trying" to fix it. It seems evident that they don't care, and you should contact AirBnB to find a new place to stay and get compensation. Out of curiosity, how long were you renting the AirBnB for (more than 30 days or less)?
– Zach Lipton
Sep 15 '16 at 21:44
|
show 8 more comments
1 Answer
1
active
oldest
votes
Contact AirBnB support directly, do not wait.
Ask them to help you move to another apartment. Also ask for compensation.
Anecdotal:
There was a major water problem at an apartment my parents rented near Paris, with AirBnb.
They contacted support and were lucky to be moved to another apartment nearby, and they got some compensation.
edited Apr 15 '17 at 21:25
Flimzy
14.5k1173141
answered Sep 15 '16 at 17:14
Max
9,26511831
3
@gsamaras another avenue could be to contact the San Francisco Office of Short-Term Rental’s; the unit has to be on the Registry and, if there are problems, you might have leverage for compensation shorttermrentals@sfgov.org
– Giorgio
Sep 15 '16 at 19:21
2
@gsamaras; here's another link to pursue vis a vis warrant of habitability (sftu.org/repairs)
– Giorgio
Sep 15 '16 at 21:58
20
Your best bet is AirBnB, not contacting the city. You're AirBnB's customer.
– Zach Lipton
Sep 16 '16 at 0:29
5
There's a lot of tension between AirBnB and the city of San Francisco. If AirBnB don't sort it out, I imagine that the city council will be a solid ally.
– David Richerby
Sep 16 '16 at 11:35
3
@ZachLipton With that said, I've found that in the case of guest disputes, they are generally efficient (sometimes unfairly so towards the owner) in issuing refunds.
– JBentley
Sep 16 '16 at 12:26
|
show 5 more comments
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1 Answer
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active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
Contact AirBnB support directly, do not wait.
Ask them to help you move to another apartment. Also ask for compensation.
Anecdotal:
There was a major water problem at an apartment my parents rented near Paris, with AirBnb.
They contacted support and were lucky to be moved to another apartment nearby, and they got some compensation.
edited Apr 15 '17 at 21:25
Flimzy
14.5k1173141
answered Sep 15 '16 at 17:14
Max
9,26511831
3
@gsamaras another avenue could be to contact the San Francisco Office of Short-Term Rental’s; the unit has to be on the Registry and, if there are problems, you might have leverage for compensation shorttermrentals@sfgov.org
– Giorgio
Sep 15 '16 at 19:21
2
@gsamaras; here's another link to pursue vis a vis warrant of habitability (sftu.org/repairs)
– Giorgio
Sep 15 '16 at 21:58
20
Your best bet is AirBnB, not contacting the city. You're AirBnB's customer.
– Zach Lipton
Sep 16 '16 at 0:29
5
There's a lot of tension between AirBnB and the city of San Francisco. If AirBnB don't sort it out, I imagine that the city council will be a solid ally.
– David Richerby
Sep 16 '16 at 11:35
3
@ZachLipton With that said, I've found that in the case of guest disputes, they are generally efficient (sometimes unfairly so towards the owner) in issuing refunds.
– JBentley
Sep 16 '16 at 12:26
|
show 5 more comments
Contact AirBnB support directly, do not wait.
Ask them to help you move to another apartment. Also ask for compensation.
Anecdotal:
There was a major water problem at an apartment my parents rented near Paris, with AirBnb.
They contacted support and were lucky to be moved to another apartment nearby, and they got some compensation.
edited Apr 15 '17 at 21:25
Flimzy
14.5k1173141
answered Sep 15 '16 at 17:14
Max
9,26511831
3
@gsamaras another avenue could be to contact the San Francisco Office of Short-Term Rental’s; the unit has to be on the Registry and, if there are problems, you might have leverage for compensation shorttermrentals@sfgov.org
– Giorgio
Sep 15 '16 at 19:21
2
@gsamaras; here's another link to pursue vis a vis warrant of habitability (sftu.org/repairs)
– Giorgio
Sep 15 '16 at 21:58
20
Your best bet is AirBnB, not contacting the city. You're AirBnB's customer.
– Zach Lipton
Sep 16 '16 at 0:29
5
There's a lot of tension between AirBnB and the city of San Francisco. If AirBnB don't sort it out, I imagine that the city council will be a solid ally.
– David Richerby
Sep 16 '16 at 11:35
3
@ZachLipton With that said, I've found that in the case of guest disputes, they are generally efficient (sometimes unfairly so towards the owner) in issuing refunds.
– JBentley
Sep 16 '16 at 12:26
|
show 5 more comments
Contact AirBnB support directly, do not wait.
Ask them to help you move to another apartment. Also ask for compensation.
Anecdotal:
There was a major water problem at an apartment my parents rented near Paris, with AirBnb.
They contacted support and were lucky to be moved to another apartment nearby, and they got some compensation.
edited Apr 15 '17 at 21:25
Flimzy
14.5k1173141
answered Sep 15 '16 at 17:14
Max
9,26511831
Contact AirBnB support directly, do not wait.
Ask them to help you move to another apartment. Also ask for compensation.
Anecdotal:
There was a major water problem at an apartment my parents rented near Paris, with AirBnb.
They contacted support and were lucky to be moved to another apartment nearby, and they got some compensation.
edited Apr 15 '17 at 21:25
Flimzy
14.5k1173141
answered Sep 15 '16 at 17:14
Max
9,26511831
edited Apr 15 '17 at 21:25
Flimzy
14.5k1173141
edited Apr 15 '17 at 21:25
Flimzy
14.5k1173141
edited Apr 15 '17 at 21:25
Flimzy
14.5k1173141
14.5k1173141
answered Sep 15 '16 at 17:14
Max
9,26511831
answered Sep 15 '16 at 17:14
Max
9,26511831
answered Sep 15 '16 at 17:14
Max
9,26511831
9,26511831
3
@gsamaras another avenue could be to contact the San Francisco Office of Short-Term Rental’s; the unit has to be on the Registry and, if there are problems, you might have leverage for compensation shorttermrentals@sfgov.org
– Giorgio
Sep 15 '16 at 19:21
2
@gsamaras; here's another link to pursue vis a vis warrant of habitability (sftu.org/repairs)
– Giorgio
Sep 15 '16 at 21:58
20
Your best bet is AirBnB, not contacting the city. You're AirBnB's customer.
– Zach Lipton
Sep 16 '16 at 0:29
5
There's a lot of tension between AirBnB and the city of San Francisco. If AirBnB don't sort it out, I imagine that the city council will be a solid ally.
– David Richerby
Sep 16 '16 at 11:35
3
@ZachLipton With that said, I've found that in the case of guest disputes, they are generally efficient (sometimes unfairly so towards the owner) in issuing refunds.
– JBentley
Sep 16 '16 at 12:26
|
show 5 more comments
3
@gsamaras another avenue could be to contact the San Francisco Office of Short-Term Rental’s; the unit has to be on the Registry and, if there are problems, you might have leverage for compensation shorttermrentals@sfgov.org
– Giorgio
Sep 15 '16 at 19:21
2
@gsamaras; here's another link to pursue vis a vis warrant of habitability (sftu.org/repairs)
– Giorgio
Sep 15 '16 at 21:58
20
Your best bet is AirBnB, not contacting the city. You're AirBnB's customer.
– Zach Lipton
Sep 16 '16 at 0:29
5
There's a lot of tension between AirBnB and the city of San Francisco. If AirBnB don't sort it out, I imagine that the city council will be a solid ally.
– David Richerby
Sep 16 '16 at 11:35
3
@ZachLipton With that said, I've found that in the case of guest disputes, they are generally efficient (sometimes unfairly so towards the owner) in issuing refunds.
– JBentley
Sep 16 '16 at 12:26
3
3
@gsamaras another avenue could be to contact the San Francisco Office of Short-Term Rental’s; the unit has to be on the Registry and, if there are problems, you might have leverage for compensation shorttermrentals@sfgov.org
– Giorgio
Sep 15 '16 at 19:21
@gsamaras another avenue could be to contact the San Francisco Office of Short-Term Rental’s; the unit has to be on the Registry and, if there are problems, you might have leverage for compensation shorttermrentals@sfgov.org
– Giorgio
Sep 15 '16 at 19:21
2
2
@gsamaras; here's another link to pursue vis a vis warrant of habitability (sftu.org/repairs)
– Giorgio
Sep 15 '16 at 21:58
@gsamaras; here's another link to pursue vis a vis warrant of habitability (sftu.org/repairs)
– Giorgio
Sep 15 '16 at 21:58
20
20
Your best bet is AirBnB, not contacting the city. You're AirBnB's customer.
– Zach Lipton
Sep 16 '16 at 0:29
Your best bet is AirBnB, not contacting the city. You're AirBnB's customer.
– Zach Lipton
Sep 16 '16 at 0:29
5
5
There's a lot of tension between AirBnB and the city of San Francisco. If AirBnB don't sort it out, I imagine that the city council will be a solid ally.
– David Richerby
Sep 16 '16 at 11:35
There's a lot of tension between AirBnB and the city of San Francisco. If AirBnB don't sort it out, I imagine that the city council will be a solid ally.
– David Richerby
Sep 16 '16 at 11:35
3
3
@ZachLipton With that said, I've found that in the case of guest disputes, they are generally efficient (sometimes unfairly so towards the owner) in issuing refunds.
– JBentley
Sep 16 '16 at 12:26
@ZachLipton With that said, I've found that in the case of guest disputes, they are generally efficient (sometimes unfairly so towards the owner) in issuing refunds.
– JBentley
Sep 16 '16 at 12:26
|
show 5 more comments
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1
I updated @pnuts!
– gsamaras
Sep 15 '16 at 16:42
1
I suspect either the restaurant has lost its license or has not paid its utility bill. Besides demanding a refund from AirBnB, I suggest you contact the power utility (PG&E) to find out what the situation is.
– Andrew Lazarus
Sep 15 '16 at 18:15
1
@AndrewLazarus the restaurant is closed, with a sign "We have technical difficulties, we will re-open as soon as possible...".
– gsamaras
Sep 15 '16 at 18:31
1
Restaurants don't make money when closed (and often not when open). I would call the utility; if power to an apartment house is shut off for nonpayment there may be special provisions. And if there really is something dangerous in the restaurant, a crew should investigate it. Number for utility is 1 (800) 743-5000.
– Andrew Lazarus
Sep 15 '16 at 18:53
7
If the electricity has been out for nearly a week and the owners actually cared about the problem, they'd have professional licensed electricians on site, not the father of the owner "trying" to fix it. It seems evident that they don't care, and you should contact AirBnB to find a new place to stay and get compensation. Out of curiosity, how long were you renting the AirBnB for (more than 30 days or less)?
– Zach Lipton
Sep 15 '16 at 21:44