Can't check-in on Ryanair, because an adult is registered as a teen and a teen is registered as an adult
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On Ryanair online check-in, when I typed my birth date I got an error saying teens must be under 16 years old. Vice-versa for my son (I can't get it to accept the birth date because it says adults must be over 16. How can I correct this?
check-in ryanair
asked Oct 6 '17 at 22:09
andrepd
28428
add a comment |Â
up vote
5
down vote
favorite
On Ryanair online check-in, when I typed my birth date I got an error saying teens must be under 16 years old. Vice-versa for my son (I can't get it to accept the birth date because it says adults must be over 16. How can I correct this?
check-in ryanair
asked Oct 6 '17 at 22:09
andrepd
28428
Could be a restriction on child or teen tickets for exit row seats. Don't you need to be an adult to use them?
– mkennedy
Oct 7 '17 at 19:49
add a comment |Â
up vote
5
down vote
favorite
up vote
5
down vote
favorite
On Ryanair online check-in, when I typed my birth date I got an error saying teens must be under 16 years old. Vice-versa for my son (I can't get it to accept the birth date because it says adults must be over 16. How can I correct this?
check-in ryanair
asked Oct 6 '17 at 22:09
andrepd
28428
On Ryanair online check-in, when I typed my birth date I got an error saying teens must be under 16 years old. Vice-versa for my son (I can't get it to accept the birth date because it says adults must be over 16. How can I correct this?
check-in ryanair
check-in ryanair
asked Oct 6 '17 at 22:09
andrepd
28428
asked Oct 6 '17 at 22:09
andrepd
28428
edited Oct 7 '17 at 4:51
user67108
asked Oct 6 '17 at 22:09
andrepd
28428
asked Oct 6 '17 at 22:09
andrepd
28428
asked Oct 6 '17 at 22:09
andrepd
28428
28428
Could be a restriction on child or teen tickets for exit row seats. Don't you need to be an adult to use them?
– mkennedy
Oct 7 '17 at 19:49
add a comment |Â
Could be a restriction on child or teen tickets for exit row seats. Don't you need to be an adult to use them?
– mkennedy
Oct 7 '17 at 19:49
Could be a restriction on child or teen tickets for exit row seats. Don't you need to be an adult to use them?
– mkennedy
Oct 7 '17 at 19:49
Could be a restriction on child or teen tickets for exit row seats. Don't you need to be an adult to use them?
– mkennedy
Oct 7 '17 at 19:49
add a comment |Â
4 Answers
4
active
oldest
votes
up vote
7
down vote
I arrived at the airport earlier and talked to the person at the check-in counter. It was indeed the case that I was registered as a teen and my son as an adult. They cleared everything up on the spot. They switched our data, correcting the mistake; however, we had to check-in at the airport (free of charge) on both the out flight and the return flight.
answered Oct 21 '17 at 22:48
andrepd
28428
add a comment |Â
up vote
4
down vote
You need to contact Ryanair to sort this out - I have no idea why they do this as there is no fare difference between a teen and an adult ticket.
Ryanair's number is different depending on where you are, but they are all available on their website.
answered Oct 6 '17 at 22:26
Moo
14.1k35065
Thank you. I'm worried that they will charge their 110€ (x2) to switch names. I will try to call them, or arrive early at the airport to sort this out.
– andrepd
Oct 6 '17 at 22:58
@andrepd that depends on whose fault it is - it would seem the wrong names were entered for each ticket at time of purchase, so if that isn't due to a Ryanair issue then you might indeed have a charge pending unfortunately. There is no other way to solve this - only Ryanair can adjust the info.
– Moo
Oct 6 '17 at 23:00
The thing is that when you make the reservation there is no indication of which names are the adult's and which are the teen's. I just now checked this myself by going through the reservation process in their website.
– andrepd
Oct 6 '17 at 23:14
@andrepd an excellent argument to make to Ryanair :) Good luck!
– Moo
Oct 6 '17 at 23:15
Thank you, I will update the post when/if I have a satisfactory conclusion.
– andrepd
Oct 6 '17 at 23:15
 |Â
show 2 more comments
up vote
1
down vote
Personally I would use the correct month and day, but type in the wrong year of birth. Airlines don't really care if you get those details right and if someone does notice it's always possible to correct the check in data at the airport.
Ryanair doesn't price teen tickets differently from adult tickets, so I doubt they care if someone books the wrong fare type for themselves.
answered Oct 6 '17 at 22:36
JonathanReez♦
46.7k36215462
add a comment |Â
up vote
1
down vote
If you have this problem ring Ryanair customer services.
I had the same problem, I booked a 16 year old as a teen and a teen (14 year old) as an adult. I panicked, especially after reading a lot of the forums, saying it would be a nightmare to change, will cost me money, and I will have to go to the airport 4 hours early.
I did have to wait awhile in the queue when I phoned Ryanair but when I did get through it was all sorted for me. The Ryanair emomployee was very helpful, explained what I did wrong, and also checked all the other passengers for me.
edited Jun 11 at 14:36
Jan Doggen
2,78521833
answered Jun 11 at 13:56
Susan Ryall
111
add a comment |Â
4 Answers
4
active
oldest
votes
4 Answers
4
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
7
down vote
I arrived at the airport earlier and talked to the person at the check-in counter. It was indeed the case that I was registered as a teen and my son as an adult. They cleared everything up on the spot. They switched our data, correcting the mistake; however, we had to check-in at the airport (free of charge) on both the out flight and the return flight.
answered Oct 21 '17 at 22:48
andrepd
28428
add a comment |Â
up vote
7
down vote
I arrived at the airport earlier and talked to the person at the check-in counter. It was indeed the case that I was registered as a teen and my son as an adult. They cleared everything up on the spot. They switched our data, correcting the mistake; however, we had to check-in at the airport (free of charge) on both the out flight and the return flight.
answered Oct 21 '17 at 22:48
andrepd
28428
add a comment |Â
up vote
7
down vote
up vote
7
down vote
I arrived at the airport earlier and talked to the person at the check-in counter. It was indeed the case that I was registered as a teen and my son as an adult. They cleared everything up on the spot. They switched our data, correcting the mistake; however, we had to check-in at the airport (free of charge) on both the out flight and the return flight.
answered Oct 21 '17 at 22:48
andrepd
28428
I arrived at the airport earlier and talked to the person at the check-in counter. It was indeed the case that I was registered as a teen and my son as an adult. They cleared everything up on the spot. They switched our data, correcting the mistake; however, we had to check-in at the airport (free of charge) on both the out flight and the return flight.
answered Oct 21 '17 at 22:48
andrepd
28428
answered Oct 21 '17 at 22:48
andrepd
28428
answered Oct 21 '17 at 22:48
andrepd
28428
answered Oct 21 '17 at 22:48
andrepd
28428
28428
add a comment |Â
add a comment |Â
up vote
4
down vote
You need to contact Ryanair to sort this out - I have no idea why they do this as there is no fare difference between a teen and an adult ticket.
Ryanair's number is different depending on where you are, but they are all available on their website.
answered Oct 6 '17 at 22:26
Moo
14.1k35065
Thank you. I'm worried that they will charge their 110€ (x2) to switch names. I will try to call them, or arrive early at the airport to sort this out.
– andrepd
Oct 6 '17 at 22:58
@andrepd that depends on whose fault it is - it would seem the wrong names were entered for each ticket at time of purchase, so if that isn't due to a Ryanair issue then you might indeed have a charge pending unfortunately. There is no other way to solve this - only Ryanair can adjust the info.
– Moo
Oct 6 '17 at 23:00
The thing is that when you make the reservation there is no indication of which names are the adult's and which are the teen's. I just now checked this myself by going through the reservation process in their website.
– andrepd
Oct 6 '17 at 23:14
@andrepd an excellent argument to make to Ryanair :) Good luck!
– Moo
Oct 6 '17 at 23:15
Thank you, I will update the post when/if I have a satisfactory conclusion.
– andrepd
Oct 6 '17 at 23:15
 |Â
show 2 more comments
up vote
4
down vote
You need to contact Ryanair to sort this out - I have no idea why they do this as there is no fare difference between a teen and an adult ticket.
Ryanair's number is different depending on where you are, but they are all available on their website.
answered Oct 6 '17 at 22:26
Moo
14.1k35065
Thank you. I'm worried that they will charge their 110€ (x2) to switch names. I will try to call them, or arrive early at the airport to sort this out.
– andrepd
Oct 6 '17 at 22:58
@andrepd that depends on whose fault it is - it would seem the wrong names were entered for each ticket at time of purchase, so if that isn't due to a Ryanair issue then you might indeed have a charge pending unfortunately. There is no other way to solve this - only Ryanair can adjust the info.
– Moo
Oct 6 '17 at 23:00
The thing is that when you make the reservation there is no indication of which names are the adult's and which are the teen's. I just now checked this myself by going through the reservation process in their website.
– andrepd
Oct 6 '17 at 23:14
@andrepd an excellent argument to make to Ryanair :) Good luck!
– Moo
Oct 6 '17 at 23:15
Thank you, I will update the post when/if I have a satisfactory conclusion.
– andrepd
Oct 6 '17 at 23:15
 |Â
show 2 more comments
up vote
4
down vote
up vote
4
down vote
You need to contact Ryanair to sort this out - I have no idea why they do this as there is no fare difference between a teen and an adult ticket.
Ryanair's number is different depending on where you are, but they are all available on their website.
answered Oct 6 '17 at 22:26
Moo
14.1k35065
You need to contact Ryanair to sort this out - I have no idea why they do this as there is no fare difference between a teen and an adult ticket.
Ryanair's number is different depending on where you are, but they are all available on their website.
answered Oct 6 '17 at 22:26
Moo
14.1k35065
answered Oct 6 '17 at 22:26
Moo
14.1k35065
answered Oct 6 '17 at 22:26
Moo
14.1k35065
answered Oct 6 '17 at 22:26
Moo
14.1k35065
14.1k35065
Thank you. I'm worried that they will charge their 110€ (x2) to switch names. I will try to call them, or arrive early at the airport to sort this out.
– andrepd
Oct 6 '17 at 22:58
@andrepd that depends on whose fault it is - it would seem the wrong names were entered for each ticket at time of purchase, so if that isn't due to a Ryanair issue then you might indeed have a charge pending unfortunately. There is no other way to solve this - only Ryanair can adjust the info.
– Moo
Oct 6 '17 at 23:00
The thing is that when you make the reservation there is no indication of which names are the adult's and which are the teen's. I just now checked this myself by going through the reservation process in their website.
– andrepd
Oct 6 '17 at 23:14
@andrepd an excellent argument to make to Ryanair :) Good luck!
– Moo
Oct 6 '17 at 23:15
Thank you, I will update the post when/if I have a satisfactory conclusion.
– andrepd
Oct 6 '17 at 23:15
 |Â
show 2 more comments
Thank you. I'm worried that they will charge their 110€ (x2) to switch names. I will try to call them, or arrive early at the airport to sort this out.
– andrepd
Oct 6 '17 at 22:58
@andrepd that depends on whose fault it is - it would seem the wrong names were entered for each ticket at time of purchase, so if that isn't due to a Ryanair issue then you might indeed have a charge pending unfortunately. There is no other way to solve this - only Ryanair can adjust the info.
– Moo
Oct 6 '17 at 23:00
The thing is that when you make the reservation there is no indication of which names are the adult's and which are the teen's. I just now checked this myself by going through the reservation process in their website.
– andrepd
Oct 6 '17 at 23:14
@andrepd an excellent argument to make to Ryanair :) Good luck!
– Moo
Oct 6 '17 at 23:15
Thank you, I will update the post when/if I have a satisfactory conclusion.
– andrepd
Oct 6 '17 at 23:15
Thank you. I'm worried that they will charge their 110€ (x2) to switch names. I will try to call them, or arrive early at the airport to sort this out.
– andrepd
Oct 6 '17 at 22:58
Thank you. I'm worried that they will charge their 110€ (x2) to switch names. I will try to call them, or arrive early at the airport to sort this out.
– andrepd
Oct 6 '17 at 22:58
@andrepd that depends on whose fault it is - it would seem the wrong names were entered for each ticket at time of purchase, so if that isn't due to a Ryanair issue then you might indeed have a charge pending unfortunately. There is no other way to solve this - only Ryanair can adjust the info.
– Moo
Oct 6 '17 at 23:00
@andrepd that depends on whose fault it is - it would seem the wrong names were entered for each ticket at time of purchase, so if that isn't due to a Ryanair issue then you might indeed have a charge pending unfortunately. There is no other way to solve this - only Ryanair can adjust the info.
– Moo
Oct 6 '17 at 23:00
The thing is that when you make the reservation there is no indication of which names are the adult's and which are the teen's. I just now checked this myself by going through the reservation process in their website.
– andrepd
Oct 6 '17 at 23:14
The thing is that when you make the reservation there is no indication of which names are the adult's and which are the teen's. I just now checked this myself by going through the reservation process in their website.
– andrepd
Oct 6 '17 at 23:14
@andrepd an excellent argument to make to Ryanair :) Good luck!
– Moo
Oct 6 '17 at 23:15
@andrepd an excellent argument to make to Ryanair :) Good luck!
– Moo
Oct 6 '17 at 23:15
Thank you, I will update the post when/if I have a satisfactory conclusion.
– andrepd
Oct 6 '17 at 23:15
Thank you, I will update the post when/if I have a satisfactory conclusion.
– andrepd
Oct 6 '17 at 23:15
 |Â
show 2 more comments
up vote
1
down vote
Personally I would use the correct month and day, but type in the wrong year of birth. Airlines don't really care if you get those details right and if someone does notice it's always possible to correct the check in data at the airport.
Ryanair doesn't price teen tickets differently from adult tickets, so I doubt they care if someone books the wrong fare type for themselves.
answered Oct 6 '17 at 22:36
JonathanReez♦
46.7k36215462
add a comment |Â
up vote
1
down vote
Personally I would use the correct month and day, but type in the wrong year of birth. Airlines don't really care if you get those details right and if someone does notice it's always possible to correct the check in data at the airport.
Ryanair doesn't price teen tickets differently from adult tickets, so I doubt they care if someone books the wrong fare type for themselves.
answered Oct 6 '17 at 22:36
JonathanReez♦
46.7k36215462
add a comment |Â
up vote
1
down vote
up vote
1
down vote
Personally I would use the correct month and day, but type in the wrong year of birth. Airlines don't really care if you get those details right and if someone does notice it's always possible to correct the check in data at the airport.
Ryanair doesn't price teen tickets differently from adult tickets, so I doubt they care if someone books the wrong fare type for themselves.
answered Oct 6 '17 at 22:36
JonathanReez♦
46.7k36215462
Personally I would use the correct month and day, but type in the wrong year of birth. Airlines don't really care if you get those details right and if someone does notice it's always possible to correct the check in data at the airport.
Ryanair doesn't price teen tickets differently from adult tickets, so I doubt they care if someone books the wrong fare type for themselves.
answered Oct 6 '17 at 22:36
JonathanReez♦
46.7k36215462
answered Oct 6 '17 at 22:36
JonathanReez♦
46.7k36215462
answered Oct 6 '17 at 22:36
JonathanReez♦
46.7k36215462
answered Oct 6 '17 at 22:36
JonathanReez♦
46.7k36215462
46.7k36215462
add a comment |Â
add a comment |Â
up vote
1
down vote
If you have this problem ring Ryanair customer services.
I had the same problem, I booked a 16 year old as a teen and a teen (14 year old) as an adult. I panicked, especially after reading a lot of the forums, saying it would be a nightmare to change, will cost me money, and I will have to go to the airport 4 hours early.
I did have to wait awhile in the queue when I phoned Ryanair but when I did get through it was all sorted for me. The Ryanair emomployee was very helpful, explained what I did wrong, and also checked all the other passengers for me.
edited Jun 11 at 14:36
Jan Doggen
2,78521833
answered Jun 11 at 13:56
Susan Ryall
111
add a comment |Â
up vote
1
down vote
If you have this problem ring Ryanair customer services.
I had the same problem, I booked a 16 year old as a teen and a teen (14 year old) as an adult. I panicked, especially after reading a lot of the forums, saying it would be a nightmare to change, will cost me money, and I will have to go to the airport 4 hours early.
I did have to wait awhile in the queue when I phoned Ryanair but when I did get through it was all sorted for me. The Ryanair emomployee was very helpful, explained what I did wrong, and also checked all the other passengers for me.
edited Jun 11 at 14:36
Jan Doggen
2,78521833
answered Jun 11 at 13:56
Susan Ryall
111
add a comment |Â
up vote
1
down vote
up vote
1
down vote
If you have this problem ring Ryanair customer services.
I had the same problem, I booked a 16 year old as a teen and a teen (14 year old) as an adult. I panicked, especially after reading a lot of the forums, saying it would be a nightmare to change, will cost me money, and I will have to go to the airport 4 hours early.
I did have to wait awhile in the queue when I phoned Ryanair but when I did get through it was all sorted for me. The Ryanair emomployee was very helpful, explained what I did wrong, and also checked all the other passengers for me.
edited Jun 11 at 14:36
Jan Doggen
2,78521833
answered Jun 11 at 13:56
Susan Ryall
111
If you have this problem ring Ryanair customer services.
I had the same problem, I booked a 16 year old as a teen and a teen (14 year old) as an adult. I panicked, especially after reading a lot of the forums, saying it would be a nightmare to change, will cost me money, and I will have to go to the airport 4 hours early.
I did have to wait awhile in the queue when I phoned Ryanair but when I did get through it was all sorted for me. The Ryanair emomployee was very helpful, explained what I did wrong, and also checked all the other passengers for me.
edited Jun 11 at 14:36
Jan Doggen
2,78521833
answered Jun 11 at 13:56
Susan Ryall
111
edited Jun 11 at 14:36
Jan Doggen
2,78521833
edited Jun 11 at 14:36
Jan Doggen
2,78521833
edited Jun 11 at 14:36
Jan Doggen
2,78521833
2,78521833
answered Jun 11 at 13:56
Susan Ryall
111
answered Jun 11 at 13:56
Susan Ryall
111
answered Jun 11 at 13:56
Susan Ryall
111
111
add a comment |Â
add a comment |Â
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Could be a restriction on child or teen tickets for exit row seats. Don't you need to be an adult to use them?
– mkennedy
Oct 7 '17 at 19:49