Air ticket compensation for changed flight
.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty margin-bottom:0;
up vote
9
down vote
favorite
The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no reason was mentioned.
Does this situation count as a delayed flight (5h15 late) and am I entitled for any compensation (e.g. miles, discount on next flight, etc...)?
If the latter, where in Portugal should I apply for a compensation?
air-travel airlines eu-citizens delays disputes
asked Dec 28 '17 at 18:00
Vickel
3151415
 |Â
show 1 more comment
up vote
9
down vote
favorite
The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no reason was mentioned.
Does this situation count as a delayed flight (5h15 late) and am I entitled for any compensation (e.g. miles, discount on next flight, etc...)?
If the latter, where in Portugal should I apply for a compensation?
air-travel airlines eu-citizens delays disputes
asked Dec 28 '17 at 18:00
Vickel
3151415
2
Yes, your situation seem to indicate you can collect compensation from your fellow travelers. You'll have to file a claim with the airline to get a determination.
– Johns-305
Dec 28 '17 at 18:19
2
@Johns-305 please don’t post the answer in the comments
– Tim
Dec 28 '17 at 23:58
7
@Johns-305 - How does compensation from your fellow travelers work? You pass the hat and there's some kind of EU law that they have to put in some money? That's insanely messed up!
– davidbak
Dec 29 '17 at 3:07
@davidbak The airline has to get the money from somewhere. It's either through higher fares or reduced employee benefits. Financially, it's actually good for the airline's management since the higher fares to cover compensation claims allow them to report higher revenue.
– Johns-305
Dec 29 '17 at 15:53
@Johns-305 - I thought I was making fun of a typo but I see you've brought an economist's POV to the question! (Quite properly, too, it's just somewhat more abstract than I'm used to on stackexchange...)
– davidbak
Dec 29 '17 at 16:51
 |Â
show 1 more comment
up vote
9
down vote
favorite
up vote
9
down vote
favorite
The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no reason was mentioned.
Does this situation count as a delayed flight (5h15 late) and am I entitled for any compensation (e.g. miles, discount on next flight, etc...)?
If the latter, where in Portugal should I apply for a compensation?
air-travel airlines eu-citizens delays disputes
asked Dec 28 '17 at 18:00
Vickel
3151415
The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no reason was mentioned.
Does this situation count as a delayed flight (5h15 late) and am I entitled for any compensation (e.g. miles, discount on next flight, etc...)?
If the latter, where in Portugal should I apply for a compensation?
air-travel airlines eu-citizens delays disputes
air-travel airlines eu-citizens delays disputes
asked Dec 28 '17 at 18:00
Vickel
3151415
asked Dec 28 '17 at 18:00
Vickel
3151415
edited Dec 28 '17 at 18:43
user67108
asked Dec 28 '17 at 18:00
Vickel
3151415
asked Dec 28 '17 at 18:00
Vickel
3151415
asked Dec 28 '17 at 18:00
Vickel
3151415
3151415
2
Yes, your situation seem to indicate you can collect compensation from your fellow travelers. You'll have to file a claim with the airline to get a determination.
– Johns-305
Dec 28 '17 at 18:19
2
@Johns-305 please don’t post the answer in the comments
– Tim
Dec 28 '17 at 23:58
7
@Johns-305 - How does compensation from your fellow travelers work? You pass the hat and there's some kind of EU law that they have to put in some money? That's insanely messed up!
– davidbak
Dec 29 '17 at 3:07
@davidbak The airline has to get the money from somewhere. It's either through higher fares or reduced employee benefits. Financially, it's actually good for the airline's management since the higher fares to cover compensation claims allow them to report higher revenue.
– Johns-305
Dec 29 '17 at 15:53
@Johns-305 - I thought I was making fun of a typo but I see you've brought an economist's POV to the question! (Quite properly, too, it's just somewhat more abstract than I'm used to on stackexchange...)
– davidbak
Dec 29 '17 at 16:51
 |Â
show 1 more comment
2
Yes, your situation seem to indicate you can collect compensation from your fellow travelers. You'll have to file a claim with the airline to get a determination.
– Johns-305
Dec 28 '17 at 18:19
2
@Johns-305 please don’t post the answer in the comments
– Tim
Dec 28 '17 at 23:58
7
@Johns-305 - How does compensation from your fellow travelers work? You pass the hat and there's some kind of EU law that they have to put in some money? That's insanely messed up!
– davidbak
Dec 29 '17 at 3:07
@davidbak The airline has to get the money from somewhere. It's either through higher fares or reduced employee benefits. Financially, it's actually good for the airline's management since the higher fares to cover compensation claims allow them to report higher revenue.
– Johns-305
Dec 29 '17 at 15:53
@Johns-305 - I thought I was making fun of a typo but I see you've brought an economist's POV to the question! (Quite properly, too, it's just somewhat more abstract than I'm used to on stackexchange...)
– davidbak
Dec 29 '17 at 16:51
2
2
Yes, your situation seem to indicate you can collect compensation from your fellow travelers. You'll have to file a claim with the airline to get a determination.
– Johns-305
Dec 28 '17 at 18:19
Yes, your situation seem to indicate you can collect compensation from your fellow travelers. You'll have to file a claim with the airline to get a determination.
– Johns-305
Dec 28 '17 at 18:19
2
2
@Johns-305 please don’t post the answer in the comments
– Tim
Dec 28 '17 at 23:58
@Johns-305 please don’t post the answer in the comments
– Tim
Dec 28 '17 at 23:58
7
7
@Johns-305 - How does compensation from your fellow travelers work? You pass the hat and there's some kind of EU law that they have to put in some money? That's insanely messed up!
– davidbak
Dec 29 '17 at 3:07
@Johns-305 - How does compensation from your fellow travelers work? You pass the hat and there's some kind of EU law that they have to put in some money? That's insanely messed up!
– davidbak
Dec 29 '17 at 3:07
@davidbak The airline has to get the money from somewhere. It's either through higher fares or reduced employee benefits. Financially, it's actually good for the airline's management since the higher fares to cover compensation claims allow them to report higher revenue.
– Johns-305
Dec 29 '17 at 15:53
@davidbak The airline has to get the money from somewhere. It's either through higher fares or reduced employee benefits. Financially, it's actually good for the airline's management since the higher fares to cover compensation claims allow them to report higher revenue.
– Johns-305
Dec 29 '17 at 15:53
@Johns-305 - I thought I was making fun of a typo but I see you've brought an economist's POV to the question! (Quite properly, too, it's just somewhat more abstract than I'm used to on stackexchange...)
– davidbak
Dec 29 '17 at 16:51
@Johns-305 - I thought I was making fun of a typo but I see you've brought an economist's POV to the question! (Quite properly, too, it's just somewhat more abstract than I'm used to on stackexchange...)
– davidbak
Dec 29 '17 at 16:51
 |Â
show 1 more comment
2 Answers
2
active
oldest
votes
up vote
18
down vote
accepted
You are eligible for comensation under the European Union's EU261 compensation rules.
Your flight would classify as a "type 2" flight, which for a cancellation occurring less than 1 week before departure, resulting in an arrival delay of more than 3 hours, would be due €400 compensation, paid in cash (ie, not vouchers/discounts/etc).
You should contact the airline themselves to request this compensation.
answered Dec 28 '17 at 18:17
Doc
66.5k3156253
thank you for your answer, I've been looking into flight categories, distance.to/LIS/VIE states 2305km, so it should qualify for category2?
– Vickel
Dec 28 '17 at 18:29
1
You're right! I was looking at miles, not KM.
– Doc
Dec 28 '17 at 18:33
I also found these guys: flightright.co.uk. have you had any experience with them?
– Vickel
Dec 28 '17 at 18:34
7
I would suggest talking to the airline first. This is a very simple case, and they will likely pay without issues. If you use a 3rd party company they will take a cut of the payment (>25% in the case of the one you listed)
– Doc
Dec 28 '17 at 19:29
1
I've just done as you said, TAP has a quite top-notch website and it was easy to claim the issue, lets see how they answer, will let you know, thanks for your help...
– Vickel
Dec 28 '17 at 19:30
 |Â
show 1 more comment
up vote
1
down vote
It seems like your original flight was cancelled and your re-routed flight was delayed for more than 3 hours at the arrival airport.
In your case, the flight distance from Vienna to Lisbon is between 1500 and 3500 km. So, you are eligible to claim 400 euros as compensation from airlines as per EC Regulation 261/2004.
For more details about your air passenger rights and EC Regulation you can read here: https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML
answered Jul 25 at 6:56
Katie Bell
113
Does this answer add anything over the existing one by Doc from 7 months ago?
– Henning Makholm
Jul 25 at 9:16
add a comment |Â
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
18
down vote
accepted
You are eligible for comensation under the European Union's EU261 compensation rules.
Your flight would classify as a "type 2" flight, which for a cancellation occurring less than 1 week before departure, resulting in an arrival delay of more than 3 hours, would be due €400 compensation, paid in cash (ie, not vouchers/discounts/etc).
You should contact the airline themselves to request this compensation.
answered Dec 28 '17 at 18:17
Doc
66.5k3156253
thank you for your answer, I've been looking into flight categories, distance.to/LIS/VIE states 2305km, so it should qualify for category2?
– Vickel
Dec 28 '17 at 18:29
1
You're right! I was looking at miles, not KM.
– Doc
Dec 28 '17 at 18:33
I also found these guys: flightright.co.uk. have you had any experience with them?
– Vickel
Dec 28 '17 at 18:34
7
I would suggest talking to the airline first. This is a very simple case, and they will likely pay without issues. If you use a 3rd party company they will take a cut of the payment (>25% in the case of the one you listed)
– Doc
Dec 28 '17 at 19:29
1
I've just done as you said, TAP has a quite top-notch website and it was easy to claim the issue, lets see how they answer, will let you know, thanks for your help...
– Vickel
Dec 28 '17 at 19:30
 |Â
show 1 more comment
up vote
18
down vote
accepted
You are eligible for comensation under the European Union's EU261 compensation rules.
Your flight would classify as a "type 2" flight, which for a cancellation occurring less than 1 week before departure, resulting in an arrival delay of more than 3 hours, would be due €400 compensation, paid in cash (ie, not vouchers/discounts/etc).
You should contact the airline themselves to request this compensation.
answered Dec 28 '17 at 18:17
Doc
66.5k3156253
thank you for your answer, I've been looking into flight categories, distance.to/LIS/VIE states 2305km, so it should qualify for category2?
– Vickel
Dec 28 '17 at 18:29
1
You're right! I was looking at miles, not KM.
– Doc
Dec 28 '17 at 18:33
I also found these guys: flightright.co.uk. have you had any experience with them?
– Vickel
Dec 28 '17 at 18:34
7
I would suggest talking to the airline first. This is a very simple case, and they will likely pay without issues. If you use a 3rd party company they will take a cut of the payment (>25% in the case of the one you listed)
– Doc
Dec 28 '17 at 19:29
1
I've just done as you said, TAP has a quite top-notch website and it was easy to claim the issue, lets see how they answer, will let you know, thanks for your help...
– Vickel
Dec 28 '17 at 19:30
 |Â
show 1 more comment
up vote
18
down vote
accepted
up vote
18
down vote
accepted
You are eligible for comensation under the European Union's EU261 compensation rules.
Your flight would classify as a "type 2" flight, which for a cancellation occurring less than 1 week before departure, resulting in an arrival delay of more than 3 hours, would be due €400 compensation, paid in cash (ie, not vouchers/discounts/etc).
You should contact the airline themselves to request this compensation.
answered Dec 28 '17 at 18:17
Doc
66.5k3156253
You are eligible for comensation under the European Union's EU261 compensation rules.
Your flight would classify as a "type 2" flight, which for a cancellation occurring less than 1 week before departure, resulting in an arrival delay of more than 3 hours, would be due €400 compensation, paid in cash (ie, not vouchers/discounts/etc).
You should contact the airline themselves to request this compensation.
answered Dec 28 '17 at 18:17
Doc
66.5k3156253
edited Dec 28 '17 at 18:33
answered Dec 28 '17 at 18:17
Doc
66.5k3156253
answered Dec 28 '17 at 18:17
Doc
66.5k3156253
answered Dec 28 '17 at 18:17
Doc
66.5k3156253
66.5k3156253
thank you for your answer, I've been looking into flight categories, distance.to/LIS/VIE states 2305km, so it should qualify for category2?
– Vickel
Dec 28 '17 at 18:29
1
You're right! I was looking at miles, not KM.
– Doc
Dec 28 '17 at 18:33
I also found these guys: flightright.co.uk. have you had any experience with them?
– Vickel
Dec 28 '17 at 18:34
7
I would suggest talking to the airline first. This is a very simple case, and they will likely pay without issues. If you use a 3rd party company they will take a cut of the payment (>25% in the case of the one you listed)
– Doc
Dec 28 '17 at 19:29
1
I've just done as you said, TAP has a quite top-notch website and it was easy to claim the issue, lets see how they answer, will let you know, thanks for your help...
– Vickel
Dec 28 '17 at 19:30
 |Â
show 1 more comment
thank you for your answer, I've been looking into flight categories, distance.to/LIS/VIE states 2305km, so it should qualify for category2?
– Vickel
Dec 28 '17 at 18:29
1
You're right! I was looking at miles, not KM.
– Doc
Dec 28 '17 at 18:33
I also found these guys: flightright.co.uk. have you had any experience with them?
– Vickel
Dec 28 '17 at 18:34
7
I would suggest talking to the airline first. This is a very simple case, and they will likely pay without issues. If you use a 3rd party company they will take a cut of the payment (>25% in the case of the one you listed)
– Doc
Dec 28 '17 at 19:29
1
I've just done as you said, TAP has a quite top-notch website and it was easy to claim the issue, lets see how they answer, will let you know, thanks for your help...
– Vickel
Dec 28 '17 at 19:30
thank you for your answer, I've been looking into flight categories, distance.to/LIS/VIE states 2305km, so it should qualify for category2?
– Vickel
Dec 28 '17 at 18:29
thank you for your answer, I've been looking into flight categories, distance.to/LIS/VIE states 2305km, so it should qualify for category2?
– Vickel
Dec 28 '17 at 18:29
1
1
You're right! I was looking at miles, not KM.
– Doc
Dec 28 '17 at 18:33
You're right! I was looking at miles, not KM.
– Doc
Dec 28 '17 at 18:33
I also found these guys: flightright.co.uk. have you had any experience with them?
– Vickel
Dec 28 '17 at 18:34
I also found these guys: flightright.co.uk. have you had any experience with them?
– Vickel
Dec 28 '17 at 18:34
7
7
I would suggest talking to the airline first. This is a very simple case, and they will likely pay without issues. If you use a 3rd party company they will take a cut of the payment (>25% in the case of the one you listed)
– Doc
Dec 28 '17 at 19:29
I would suggest talking to the airline first. This is a very simple case, and they will likely pay without issues. If you use a 3rd party company they will take a cut of the payment (>25% in the case of the one you listed)
– Doc
Dec 28 '17 at 19:29
1
1
I've just done as you said, TAP has a quite top-notch website and it was easy to claim the issue, lets see how they answer, will let you know, thanks for your help...
– Vickel
Dec 28 '17 at 19:30
I've just done as you said, TAP has a quite top-notch website and it was easy to claim the issue, lets see how they answer, will let you know, thanks for your help...
– Vickel
Dec 28 '17 at 19:30
 |Â
show 1 more comment
up vote
1
down vote
It seems like your original flight was cancelled and your re-routed flight was delayed for more than 3 hours at the arrival airport.
In your case, the flight distance from Vienna to Lisbon is between 1500 and 3500 km. So, you are eligible to claim 400 euros as compensation from airlines as per EC Regulation 261/2004.
For more details about your air passenger rights and EC Regulation you can read here: https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML
answered Jul 25 at 6:56
Katie Bell
113
Does this answer add anything over the existing one by Doc from 7 months ago?
– Henning Makholm
Jul 25 at 9:16
add a comment |Â
up vote
1
down vote
It seems like your original flight was cancelled and your re-routed flight was delayed for more than 3 hours at the arrival airport.
In your case, the flight distance from Vienna to Lisbon is between 1500 and 3500 km. So, you are eligible to claim 400 euros as compensation from airlines as per EC Regulation 261/2004.
For more details about your air passenger rights and EC Regulation you can read here: https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML
answered Jul 25 at 6:56
Katie Bell
113
Does this answer add anything over the existing one by Doc from 7 months ago?
– Henning Makholm
Jul 25 at 9:16
add a comment |Â
up vote
1
down vote
up vote
1
down vote
It seems like your original flight was cancelled and your re-routed flight was delayed for more than 3 hours at the arrival airport.
In your case, the flight distance from Vienna to Lisbon is between 1500 and 3500 km. So, you are eligible to claim 400 euros as compensation from airlines as per EC Regulation 261/2004.
For more details about your air passenger rights and EC Regulation you can read here: https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML
answered Jul 25 at 6:56
Katie Bell
113
It seems like your original flight was cancelled and your re-routed flight was delayed for more than 3 hours at the arrival airport.
In your case, the flight distance from Vienna to Lisbon is between 1500 and 3500 km. So, you are eligible to claim 400 euros as compensation from airlines as per EC Regulation 261/2004.
For more details about your air passenger rights and EC Regulation you can read here: https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML
answered Jul 25 at 6:56
Katie Bell
113
answered Jul 25 at 6:56
Katie Bell
113
answered Jul 25 at 6:56
Katie Bell
113
answered Jul 25 at 6:56
Katie Bell
113
113
Does this answer add anything over the existing one by Doc from 7 months ago?
– Henning Makholm
Jul 25 at 9:16
add a comment |Â
Does this answer add anything over the existing one by Doc from 7 months ago?
– Henning Makholm
Jul 25 at 9:16
Does this answer add anything over the existing one by Doc from 7 months ago?
– Henning Makholm
Jul 25 at 9:16
Does this answer add anything over the existing one by Doc from 7 months ago?
– Henning Makholm
Jul 25 at 9:16
add a comment |Â
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2ftravel.stackexchange.com%2fquestions%2f107483%2fair-ticket-compensation-for-changed-flight%23new-answer', 'question_page');
);
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Clash Royale CLAN TAG
2
Yes, your situation seem to indicate you can collect compensation from your fellow travelers. You'll have to file a claim with the airline to get a determination.
– Johns-305
Dec 28 '17 at 18:19
2
@Johns-305 please don’t post the answer in the comments
– Tim
Dec 28 '17 at 23:58
7
@Johns-305 - How does compensation from your fellow travelers work? You pass the hat and there's some kind of EU law that they have to put in some money? That's insanely messed up!
– davidbak
Dec 29 '17 at 3:07
@davidbak The airline has to get the money from somewhere. It's either through higher fares or reduced employee benefits. Financially, it's actually good for the airline's management since the higher fares to cover compensation claims allow them to report higher revenue.
– Johns-305
Dec 29 '17 at 15:53
@Johns-305 - I thought I was making fun of a typo but I see you've brought an economist's POV to the question! (Quite properly, too, it's just somewhat more abstract than I'm used to on stackexchange...)
– davidbak
Dec 29 '17 at 16:51