easyJet won't refund because it says 'no-show' but they denied boarding
I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with other people) weren't allowed to board because there was no more place in the plane, apparently the plane was smaller than what was sold, his friends did fly. They didn't offer a flight for the same day so he was forced to flight with another airline that he paid. Now they don't want to refund because in their system it says there's no registry of board denial and he's marked as a no-show so terms don't apply. How can he prove or make them pay a refund?
air-travel refunds disputes easyjet
edited Oct 3 '16 at 9:48
mts
22.8k11108202
asked Oct 3 '16 at 9:32
Mariana VGMariana VG
28133
|
show 16 more comments
I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with other people) weren't allowed to board because there was no more place in the plane, apparently the plane was smaller than what was sold, his friends did fly. They didn't offer a flight for the same day so he was forced to flight with another airline that he paid. Now they don't want to refund because in their system it says there's no registry of board denial and he's marked as a no-show so terms don't apply. How can he prove or make them pay a refund?
air-travel refunds disputes easyjet
edited Oct 3 '16 at 9:48
mts
22.8k11108202
asked Oct 3 '16 at 9:32
Mariana VGMariana VG
28133
8
It looks like your friend is not alone: theguardian.com/business/2015/dec/05/…
– Revetahw
Oct 3 '16 at 9:52
17
If your friend payed for the flight using a credit card he should dispute the charge.
– Kris
Oct 3 '16 at 10:09
15
Could be a long shot but you could request CCTV footage of yourself at the gate at that specific time (using the freedom of infomation act). I would think that most gates would have CCTV on them. Even then it may still be a longshot
– user1
Oct 3 '16 at 10:10
7
What happened exactly? In my experience (including with EasyJet), there would be several calls for volunteers to take the (EU-mandated) EUR 250 compensation and hotel night (they have to do that under regulation 261/2004). As EasyJet only operates two aircraft types and has very high passenger load factors, you have to be unlucky to be the only four passengers to be denied boarding if they switch an A319 for an A320 (and surely they would have a record of doing this). They would typically need 10-20 (which was also the case of the EasyJet flight on which it happened to me).
– Relaxed
Oct 3 '16 at 13:36
7
@Relaxed Wikipedia says that EasyJet currently flies A320s with two different interior configurations: one with 180 seats and one with 186. So a change of plane could very well result in being overbooked by exactly four people.
– David Richerby
Oct 3 '16 at 13:41
|
show 16 more comments
I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with other people) weren't allowed to board because there was no more place in the plane, apparently the plane was smaller than what was sold, his friends did fly. They didn't offer a flight for the same day so he was forced to flight with another airline that he paid. Now they don't want to refund because in their system it says there's no registry of board denial and he's marked as a no-show so terms don't apply. How can he prove or make them pay a refund?
air-travel refunds disputes easyjet
edited Oct 3 '16 at 9:48
mts
22.8k11108202
asked Oct 3 '16 at 9:32
Mariana VGMariana VG
28133
I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with other people) weren't allowed to board because there was no more place in the plane, apparently the plane was smaller than what was sold, his friends did fly. They didn't offer a flight for the same day so he was forced to flight with another airline that he paid. Now they don't want to refund because in their system it says there's no registry of board denial and he's marked as a no-show so terms don't apply. How can he prove or make them pay a refund?
air-travel refunds disputes easyjet
air-travel refunds disputes easyjet
edited Oct 3 '16 at 9:48
mts
22.8k11108202
asked Oct 3 '16 at 9:32
Mariana VGMariana VG
28133
edited Oct 3 '16 at 9:48
mts
22.8k11108202
asked Oct 3 '16 at 9:32
Mariana VGMariana VG
28133
edited Oct 3 '16 at 9:48
mts
22.8k11108202
edited Oct 3 '16 at 9:48
mts
22.8k11108202
edited Oct 3 '16 at 9:48
mts
22.8k11108202
22.8k11108202
asked Oct 3 '16 at 9:32
Mariana VGMariana VG
28133
asked Oct 3 '16 at 9:32
Mariana VGMariana VG
28133
asked Oct 3 '16 at 9:32
Mariana VGMariana VG
28133
28133
8
It looks like your friend is not alone: theguardian.com/business/2015/dec/05/…
– Revetahw
Oct 3 '16 at 9:52
17
If your friend payed for the flight using a credit card he should dispute the charge.
– Kris
Oct 3 '16 at 10:09
15
Could be a long shot but you could request CCTV footage of yourself at the gate at that specific time (using the freedom of infomation act). I would think that most gates would have CCTV on them. Even then it may still be a longshot
– user1
Oct 3 '16 at 10:10
7
What happened exactly? In my experience (including with EasyJet), there would be several calls for volunteers to take the (EU-mandated) EUR 250 compensation and hotel night (they have to do that under regulation 261/2004). As EasyJet only operates two aircraft types and has very high passenger load factors, you have to be unlucky to be the only four passengers to be denied boarding if they switch an A319 for an A320 (and surely they would have a record of doing this). They would typically need 10-20 (which was also the case of the EasyJet flight on which it happened to me).
– Relaxed
Oct 3 '16 at 13:36
7
@Relaxed Wikipedia says that EasyJet currently flies A320s with two different interior configurations: one with 180 seats and one with 186. So a change of plane could very well result in being overbooked by exactly four people.
– David Richerby
Oct 3 '16 at 13:41
|
show 16 more comments
8
It looks like your friend is not alone: theguardian.com/business/2015/dec/05/…
– Revetahw
Oct 3 '16 at 9:52
17
If your friend payed for the flight using a credit card he should dispute the charge.
– Kris
Oct 3 '16 at 10:09
15
Could be a long shot but you could request CCTV footage of yourself at the gate at that specific time (using the freedom of infomation act). I would think that most gates would have CCTV on them. Even then it may still be a longshot
– user1
Oct 3 '16 at 10:10
7
What happened exactly? In my experience (including with EasyJet), there would be several calls for volunteers to take the (EU-mandated) EUR 250 compensation and hotel night (they have to do that under regulation 261/2004). As EasyJet only operates two aircraft types and has very high passenger load factors, you have to be unlucky to be the only four passengers to be denied boarding if they switch an A319 for an A320 (and surely they would have a record of doing this). They would typically need 10-20 (which was also the case of the EasyJet flight on which it happened to me).
– Relaxed
Oct 3 '16 at 13:36
7
@Relaxed Wikipedia says that EasyJet currently flies A320s with two different interior configurations: one with 180 seats and one with 186. So a change of plane could very well result in being overbooked by exactly four people.
– David Richerby
Oct 3 '16 at 13:41
8
8
It looks like your friend is not alone: theguardian.com/business/2015/dec/05/…
– Revetahw
Oct 3 '16 at 9:52
It looks like your friend is not alone: theguardian.com/business/2015/dec/05/…
– Revetahw
Oct 3 '16 at 9:52
17
17
If your friend payed for the flight using a credit card he should dispute the charge.
– Kris
Oct 3 '16 at 10:09
If your friend payed for the flight using a credit card he should dispute the charge.
– Kris
Oct 3 '16 at 10:09
15
15
Could be a long shot but you could request CCTV footage of yourself at the gate at that specific time (using the freedom of infomation act). I would think that most gates would have CCTV on them. Even then it may still be a longshot
– user1
Oct 3 '16 at 10:10
Could be a long shot but you could request CCTV footage of yourself at the gate at that specific time (using the freedom of infomation act). I would think that most gates would have CCTV on them. Even then it may still be a longshot
– user1
Oct 3 '16 at 10:10
7
7
What happened exactly? In my experience (including with EasyJet), there would be several calls for volunteers to take the (EU-mandated) EUR 250 compensation and hotel night (they have to do that under regulation 261/2004). As EasyJet only operates two aircraft types and has very high passenger load factors, you have to be unlucky to be the only four passengers to be denied boarding if they switch an A319 for an A320 (and surely they would have a record of doing this). They would typically need 10-20 (which was also the case of the EasyJet flight on which it happened to me).
– Relaxed
Oct 3 '16 at 13:36
What happened exactly? In my experience (including with EasyJet), there would be several calls for volunteers to take the (EU-mandated) EUR 250 compensation and hotel night (they have to do that under regulation 261/2004). As EasyJet only operates two aircraft types and has very high passenger load factors, you have to be unlucky to be the only four passengers to be denied boarding if they switch an A319 for an A320 (and surely they would have a record of doing this). They would typically need 10-20 (which was also the case of the EasyJet flight on which it happened to me).
– Relaxed
Oct 3 '16 at 13:36
7
7
@Relaxed Wikipedia says that EasyJet currently flies A320s with two different interior configurations: one with 180 seats and one with 186. So a change of plane could very well result in being overbooked by exactly four people.
– David Richerby
Oct 3 '16 at 13:41
@Relaxed Wikipedia says that EasyJet currently flies A320s with two different interior configurations: one with 180 seats and one with 186. So a change of plane could very well result in being overbooked by exactly four people.
– David Richerby
Oct 3 '16 at 13:41
|
show 16 more comments
3 Answers
3
active
oldest
votes
As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though as @chx points out, this may not be convincing them enough. Also worth enquiring with the airport if they have any records that they are able to share in a court case, but I would not expect much from that.
As a strategy I would go for a combination of these steps,
- insisting on his claims via customer service
- insisting via social media, especially facebook & twitter
- after step 1 fails, ask for a conciliation by the Schlichtungsstelle
if even the last step fails (it takes a while but I have made excellent experiences), I would threaten and go for legal action. Plenty of lawyers have specialized on similar claims and their willingness to take up the case is a good indication of your chances of success.
Also if what you say is true, your friend would have right to EU compensation payments.
answered Oct 3 '16 at 9:55
mtsmts
22.8k11108202
9
These issues are complicated, and the customer always loses, every single time. For example: did Friend actually get processed by the staff member - or instead - is it the case that the staff member just generally stated, to the crowd as it were, "no more places, sorry" and Friend did not actually get processed through the computer as checking-in-but-no-seats? It's tricky.
– Fattie
Oct 3 '16 at 13:13
1
(+1) Given EasyJet's usual fares, a lawyer might be a bit expensive and they probably know it (although if you add the €250 compensation times three, you might be getting somewhere).
– Relaxed
Oct 3 '16 at 18:25
Before going to a lawyer, get a written statement of their decision not to compensate, and then don't try getting compensation again, just file a lawsuit. You win, easyJet pays your lawyer.
– Alexander
Oct 5 '16 at 9:29
add a comment |
You can't prove it, at best -- I do not know how Berlin has this -- you might have a record of passing through security if the boarding pass was scanned. But even so, it'd be very hard to prove your friend haven't passed the time drinking in the bar and became a no show. If you go for a full blown court trial then witnesses might help of course but otherwise...
If his boarding pass was scanned as everyone else's during boarding at the gate then it should be a slam dunk and the airport should have a record for sure but I suspect that wasn't the case.
answered Oct 3 '16 at 9:44
chxchx
37.4k380186
Agreed. In addition to that Easyjet is known for having an unscrupulous behavior. Perhaps this has to do with Easyjet being a low cost airline..
– MopMop
Oct 3 '16 at 9:50
20
@Agathe: it “has to do with it”, but it’s not excused by it. If a low-cost airline has no food and terrible legroom, that’s fair enough — you get what you pay for. But when an airline is systemically dishonest and breaks its own rules, that’s not ok, low-cost or otherwise.
– PLL
Oct 3 '16 at 11:55
2
@PLL I know ... Unfortunately these days when you pay less you rarely have what you expected..
– MopMop
Oct 3 '16 at 11:57
21
@PLL It's not "breaking its own rules", it's breaking the law.
– David Richerby
Oct 3 '16 at 12:39
so, whenever that sort of thing happens, make sure to get processed, and to get a written statement of the processing staff
– njzk2
Oct 3 '16 at 20:03
|
show 1 more comment
It's not clear from your question whether you did that already or not but the first thing to do is probably to send a letter (preferably by registered mail) to lay out your claim to reimbursement and compensation, citing EU regulation 261/2004. Interaction on the phone or what you may have been told at the airport carries less weight.
Best case scenario, the fact that you appear to know your rights might convince them it's easier to get rid of you by paying a few hundred euros. Worse case scenario, you have something a little stronger than your word to buttress further action (it's not unimpeachable proof of anything of course, but it counts).
See also the EU Air passenger rights page for more details on the regulation and some other actions you might take.
Others have reported getting a good response by turning to social media (as opposed to private communication through emails and phone, which often leads nowhere in my experience).
answered Oct 3 '16 at 18:26
RelaxedRelaxed
76.3k10153286
2
The page that you link to also offers a nice complaint form.
– Carsten S
Oct 3 '16 at 23:11
add a comment |
Your Answer
StackExchange.ready(function()
var channelOptions =
tags: "".split(" "),
id: "273"
;
initTagRenderer("".split(" "), "".split(" "), channelOptions);
StackExchange.using("externalEditor", function()
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled)
StackExchange.using("snippets", function()
createEditor();
);
else
createEditor();
);
function createEditor()
StackExchange.prepareEditor(
heartbeatType: 'answer',
autoActivateHeartbeat: false,
convertImagesToLinks: false,
noModals: true,
showLowRepImageUploadWarning: true,
reputationToPostImages: null,
bindNavPrevention: true,
postfix: "",
imageUploader:
brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
allowUrls: true
,
noCode: true, onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
);
);
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2ftravel.stackexchange.com%2fquestions%2f80028%2feasyjet-wont-refund-because-it-says-no-show-but-they-denied-boarding%23new-answer', 'question_page');
);
Post as a guest
Required, but never shown
3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though as @chx points out, this may not be convincing them enough. Also worth enquiring with the airport if they have any records that they are able to share in a court case, but I would not expect much from that.
As a strategy I would go for a combination of these steps,
- insisting on his claims via customer service
- insisting via social media, especially facebook & twitter
- after step 1 fails, ask for a conciliation by the Schlichtungsstelle
if even the last step fails (it takes a while but I have made excellent experiences), I would threaten and go for legal action. Plenty of lawyers have specialized on similar claims and their willingness to take up the case is a good indication of your chances of success.
Also if what you say is true, your friend would have right to EU compensation payments.
answered Oct 3 '16 at 9:55
mtsmts
22.8k11108202
9
These issues are complicated, and the customer always loses, every single time. For example: did Friend actually get processed by the staff member - or instead - is it the case that the staff member just generally stated, to the crowd as it were, "no more places, sorry" and Friend did not actually get processed through the computer as checking-in-but-no-seats? It's tricky.
– Fattie
Oct 3 '16 at 13:13
1
(+1) Given EasyJet's usual fares, a lawyer might be a bit expensive and they probably know it (although if you add the €250 compensation times three, you might be getting somewhere).
– Relaxed
Oct 3 '16 at 18:25
Before going to a lawyer, get a written statement of their decision not to compensate, and then don't try getting compensation again, just file a lawsuit. You win, easyJet pays your lawyer.
– Alexander
Oct 5 '16 at 9:29
add a comment |
As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though as @chx points out, this may not be convincing them enough. Also worth enquiring with the airport if they have any records that they are able to share in a court case, but I would not expect much from that.
As a strategy I would go for a combination of these steps,
- insisting on his claims via customer service
- insisting via social media, especially facebook & twitter
- after step 1 fails, ask for a conciliation by the Schlichtungsstelle
if even the last step fails (it takes a while but I have made excellent experiences), I would threaten and go for legal action. Plenty of lawyers have specialized on similar claims and their willingness to take up the case is a good indication of your chances of success.
Also if what you say is true, your friend would have right to EU compensation payments.
answered Oct 3 '16 at 9:55
mtsmts
22.8k11108202
9
These issues are complicated, and the customer always loses, every single time. For example: did Friend actually get processed by the staff member - or instead - is it the case that the staff member just generally stated, to the crowd as it were, "no more places, sorry" and Friend did not actually get processed through the computer as checking-in-but-no-seats? It's tricky.
– Fattie
Oct 3 '16 at 13:13
1
(+1) Given EasyJet's usual fares, a lawyer might be a bit expensive and they probably know it (although if you add the €250 compensation times three, you might be getting somewhere).
– Relaxed
Oct 3 '16 at 18:25
Before going to a lawyer, get a written statement of their decision not to compensate, and then don't try getting compensation again, just file a lawsuit. You win, easyJet pays your lawyer.
– Alexander
Oct 5 '16 at 9:29
add a comment |
As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though as @chx points out, this may not be convincing them enough. Also worth enquiring with the airport if they have any records that they are able to share in a court case, but I would not expect much from that.
As a strategy I would go for a combination of these steps,
- insisting on his claims via customer service
- insisting via social media, especially facebook & twitter
- after step 1 fails, ask for a conciliation by the Schlichtungsstelle
if even the last step fails (it takes a while but I have made excellent experiences), I would threaten and go for legal action. Plenty of lawyers have specialized on similar claims and their willingness to take up the case is a good indication of your chances of success.
Also if what you say is true, your friend would have right to EU compensation payments.
answered Oct 3 '16 at 9:55
mtsmts
22.8k11108202
As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though as @chx points out, this may not be convincing them enough. Also worth enquiring with the airport if they have any records that they are able to share in a court case, but I would not expect much from that.
As a strategy I would go for a combination of these steps,
- insisting on his claims via customer service
- insisting via social media, especially facebook & twitter
- after step 1 fails, ask for a conciliation by the Schlichtungsstelle
if even the last step fails (it takes a while but I have made excellent experiences), I would threaten and go for legal action. Plenty of lawyers have specialized on similar claims and their willingness to take up the case is a good indication of your chances of success.
Also if what you say is true, your friend would have right to EU compensation payments.
answered Oct 3 '16 at 9:55
mtsmts
22.8k11108202
edited Oct 3 '16 at 13:04
answered Oct 3 '16 at 9:55
mtsmts
22.8k11108202
answered Oct 3 '16 at 9:55
mtsmts
22.8k11108202
answered Oct 3 '16 at 9:55
mtsmts
22.8k11108202
22.8k11108202
9
These issues are complicated, and the customer always loses, every single time. For example: did Friend actually get processed by the staff member - or instead - is it the case that the staff member just generally stated, to the crowd as it were, "no more places, sorry" and Friend did not actually get processed through the computer as checking-in-but-no-seats? It's tricky.
– Fattie
Oct 3 '16 at 13:13
1
(+1) Given EasyJet's usual fares, a lawyer might be a bit expensive and they probably know it (although if you add the €250 compensation times three, you might be getting somewhere).
– Relaxed
Oct 3 '16 at 18:25
Before going to a lawyer, get a written statement of their decision not to compensate, and then don't try getting compensation again, just file a lawsuit. You win, easyJet pays your lawyer.
– Alexander
Oct 5 '16 at 9:29
add a comment |
9
These issues are complicated, and the customer always loses, every single time. For example: did Friend actually get processed by the staff member - or instead - is it the case that the staff member just generally stated, to the crowd as it were, "no more places, sorry" and Friend did not actually get processed through the computer as checking-in-but-no-seats? It's tricky.
– Fattie
Oct 3 '16 at 13:13
1
(+1) Given EasyJet's usual fares, a lawyer might be a bit expensive and they probably know it (although if you add the €250 compensation times three, you might be getting somewhere).
– Relaxed
Oct 3 '16 at 18:25
Before going to a lawyer, get a written statement of their decision not to compensate, and then don't try getting compensation again, just file a lawsuit. You win, easyJet pays your lawyer.
– Alexander
Oct 5 '16 at 9:29
9
9
These issues are complicated, and the customer always loses, every single time. For example: did Friend actually get processed by the staff member - or instead - is it the case that the staff member just generally stated, to the crowd as it were, "no more places, sorry" and Friend did not actually get processed through the computer as checking-in-but-no-seats? It's tricky.
– Fattie
Oct 3 '16 at 13:13
These issues are complicated, and the customer always loses, every single time. For example: did Friend actually get processed by the staff member - or instead - is it the case that the staff member just generally stated, to the crowd as it were, "no more places, sorry" and Friend did not actually get processed through the computer as checking-in-but-no-seats? It's tricky.
– Fattie
Oct 3 '16 at 13:13
1
1
(+1) Given EasyJet's usual fares, a lawyer might be a bit expensive and they probably know it (although if you add the €250 compensation times three, you might be getting somewhere).
– Relaxed
Oct 3 '16 at 18:25
(+1) Given EasyJet's usual fares, a lawyer might be a bit expensive and they probably know it (although if you add the €250 compensation times three, you might be getting somewhere).
– Relaxed
Oct 3 '16 at 18:25
Before going to a lawyer, get a written statement of their decision not to compensate, and then don't try getting compensation again, just file a lawsuit. You win, easyJet pays your lawyer.
– Alexander
Oct 5 '16 at 9:29
Before going to a lawyer, get a written statement of their decision not to compensate, and then don't try getting compensation again, just file a lawsuit. You win, easyJet pays your lawyer.
– Alexander
Oct 5 '16 at 9:29
add a comment |
You can't prove it, at best -- I do not know how Berlin has this -- you might have a record of passing through security if the boarding pass was scanned. But even so, it'd be very hard to prove your friend haven't passed the time drinking in the bar and became a no show. If you go for a full blown court trial then witnesses might help of course but otherwise...
If his boarding pass was scanned as everyone else's during boarding at the gate then it should be a slam dunk and the airport should have a record for sure but I suspect that wasn't the case.
answered Oct 3 '16 at 9:44
chxchx
37.4k380186
Agreed. In addition to that Easyjet is known for having an unscrupulous behavior. Perhaps this has to do with Easyjet being a low cost airline..
– MopMop
Oct 3 '16 at 9:50
20
@Agathe: it “has to do with it”, but it’s not excused by it. If a low-cost airline has no food and terrible legroom, that’s fair enough — you get what you pay for. But when an airline is systemically dishonest and breaks its own rules, that’s not ok, low-cost or otherwise.
– PLL
Oct 3 '16 at 11:55
2
@PLL I know ... Unfortunately these days when you pay less you rarely have what you expected..
– MopMop
Oct 3 '16 at 11:57
21
@PLL It's not "breaking its own rules", it's breaking the law.
– David Richerby
Oct 3 '16 at 12:39
so, whenever that sort of thing happens, make sure to get processed, and to get a written statement of the processing staff
– njzk2
Oct 3 '16 at 20:03
|
show 1 more comment
You can't prove it, at best -- I do not know how Berlin has this -- you might have a record of passing through security if the boarding pass was scanned. But even so, it'd be very hard to prove your friend haven't passed the time drinking in the bar and became a no show. If you go for a full blown court trial then witnesses might help of course but otherwise...
If his boarding pass was scanned as everyone else's during boarding at the gate then it should be a slam dunk and the airport should have a record for sure but I suspect that wasn't the case.
answered Oct 3 '16 at 9:44
chxchx
37.4k380186
Agreed. In addition to that Easyjet is known for having an unscrupulous behavior. Perhaps this has to do with Easyjet being a low cost airline..
– MopMop
Oct 3 '16 at 9:50
20
@Agathe: it “has to do with it”, but it’s not excused by it. If a low-cost airline has no food and terrible legroom, that’s fair enough — you get what you pay for. But when an airline is systemically dishonest and breaks its own rules, that’s not ok, low-cost or otherwise.
– PLL
Oct 3 '16 at 11:55
2
@PLL I know ... Unfortunately these days when you pay less you rarely have what you expected..
– MopMop
Oct 3 '16 at 11:57
21
@PLL It's not "breaking its own rules", it's breaking the law.
– David Richerby
Oct 3 '16 at 12:39
so, whenever that sort of thing happens, make sure to get processed, and to get a written statement of the processing staff
– njzk2
Oct 3 '16 at 20:03
|
show 1 more comment
You can't prove it, at best -- I do not know how Berlin has this -- you might have a record of passing through security if the boarding pass was scanned. But even so, it'd be very hard to prove your friend haven't passed the time drinking in the bar and became a no show. If you go for a full blown court trial then witnesses might help of course but otherwise...
If his boarding pass was scanned as everyone else's during boarding at the gate then it should be a slam dunk and the airport should have a record for sure but I suspect that wasn't the case.
answered Oct 3 '16 at 9:44
chxchx
37.4k380186
You can't prove it, at best -- I do not know how Berlin has this -- you might have a record of passing through security if the boarding pass was scanned. But even so, it'd be very hard to prove your friend haven't passed the time drinking in the bar and became a no show. If you go for a full blown court trial then witnesses might help of course but otherwise...
If his boarding pass was scanned as everyone else's during boarding at the gate then it should be a slam dunk and the airport should have a record for sure but I suspect that wasn't the case.
answered Oct 3 '16 at 9:44
chxchx
37.4k380186
answered Oct 3 '16 at 9:44
chxchx
37.4k380186
answered Oct 3 '16 at 9:44
chxchx
37.4k380186
answered Oct 3 '16 at 9:44
chxchx
37.4k380186
37.4k380186
Agreed. In addition to that Easyjet is known for having an unscrupulous behavior. Perhaps this has to do with Easyjet being a low cost airline..
– MopMop
Oct 3 '16 at 9:50
20
@Agathe: it “has to do with it”, but it’s not excused by it. If a low-cost airline has no food and terrible legroom, that’s fair enough — you get what you pay for. But when an airline is systemically dishonest and breaks its own rules, that’s not ok, low-cost or otherwise.
– PLL
Oct 3 '16 at 11:55
2
@PLL I know ... Unfortunately these days when you pay less you rarely have what you expected..
– MopMop
Oct 3 '16 at 11:57
21
@PLL It's not "breaking its own rules", it's breaking the law.
– David Richerby
Oct 3 '16 at 12:39
so, whenever that sort of thing happens, make sure to get processed, and to get a written statement of the processing staff
– njzk2
Oct 3 '16 at 20:03
|
show 1 more comment
Agreed. In addition to that Easyjet is known for having an unscrupulous behavior. Perhaps this has to do with Easyjet being a low cost airline..
– MopMop
Oct 3 '16 at 9:50
20
@Agathe: it “has to do with it”, but it’s not excused by it. If a low-cost airline has no food and terrible legroom, that’s fair enough — you get what you pay for. But when an airline is systemically dishonest and breaks its own rules, that’s not ok, low-cost or otherwise.
– PLL
Oct 3 '16 at 11:55
2
@PLL I know ... Unfortunately these days when you pay less you rarely have what you expected..
– MopMop
Oct 3 '16 at 11:57
21
@PLL It's not "breaking its own rules", it's breaking the law.
– David Richerby
Oct 3 '16 at 12:39
so, whenever that sort of thing happens, make sure to get processed, and to get a written statement of the processing staff
– njzk2
Oct 3 '16 at 20:03
Agreed. In addition to that Easyjet is known for having an unscrupulous behavior. Perhaps this has to do with Easyjet being a low cost airline..
– MopMop
Oct 3 '16 at 9:50
Agreed. In addition to that Easyjet is known for having an unscrupulous behavior. Perhaps this has to do with Easyjet being a low cost airline..
– MopMop
Oct 3 '16 at 9:50
20
20
@Agathe: it “has to do with it”, but it’s not excused by it. If a low-cost airline has no food and terrible legroom, that’s fair enough — you get what you pay for. But when an airline is systemically dishonest and breaks its own rules, that’s not ok, low-cost or otherwise.
– PLL
Oct 3 '16 at 11:55
@Agathe: it “has to do with it”, but it’s not excused by it. If a low-cost airline has no food and terrible legroom, that’s fair enough — you get what you pay for. But when an airline is systemically dishonest and breaks its own rules, that’s not ok, low-cost or otherwise.
– PLL
Oct 3 '16 at 11:55
2
2
@PLL I know ... Unfortunately these days when you pay less you rarely have what you expected..
– MopMop
Oct 3 '16 at 11:57
@PLL I know ... Unfortunately these days when you pay less you rarely have what you expected..
– MopMop
Oct 3 '16 at 11:57
21
21
@PLL It's not "breaking its own rules", it's breaking the law.
– David Richerby
Oct 3 '16 at 12:39
@PLL It's not "breaking its own rules", it's breaking the law.
– David Richerby
Oct 3 '16 at 12:39
so, whenever that sort of thing happens, make sure to get processed, and to get a written statement of the processing staff
– njzk2
Oct 3 '16 at 20:03
so, whenever that sort of thing happens, make sure to get processed, and to get a written statement of the processing staff
– njzk2
Oct 3 '16 at 20:03
|
show 1 more comment
It's not clear from your question whether you did that already or not but the first thing to do is probably to send a letter (preferably by registered mail) to lay out your claim to reimbursement and compensation, citing EU regulation 261/2004. Interaction on the phone or what you may have been told at the airport carries less weight.
Best case scenario, the fact that you appear to know your rights might convince them it's easier to get rid of you by paying a few hundred euros. Worse case scenario, you have something a little stronger than your word to buttress further action (it's not unimpeachable proof of anything of course, but it counts).
See also the EU Air passenger rights page for more details on the regulation and some other actions you might take.
Others have reported getting a good response by turning to social media (as opposed to private communication through emails and phone, which often leads nowhere in my experience).
answered Oct 3 '16 at 18:26
RelaxedRelaxed
76.3k10153286
2
The page that you link to also offers a nice complaint form.
– Carsten S
Oct 3 '16 at 23:11
add a comment |
It's not clear from your question whether you did that already or not but the first thing to do is probably to send a letter (preferably by registered mail) to lay out your claim to reimbursement and compensation, citing EU regulation 261/2004. Interaction on the phone or what you may have been told at the airport carries less weight.
Best case scenario, the fact that you appear to know your rights might convince them it's easier to get rid of you by paying a few hundred euros. Worse case scenario, you have something a little stronger than your word to buttress further action (it's not unimpeachable proof of anything of course, but it counts).
See also the EU Air passenger rights page for more details on the regulation and some other actions you might take.
Others have reported getting a good response by turning to social media (as opposed to private communication through emails and phone, which often leads nowhere in my experience).
answered Oct 3 '16 at 18:26
RelaxedRelaxed
76.3k10153286
2
The page that you link to also offers a nice complaint form.
– Carsten S
Oct 3 '16 at 23:11
add a comment |
It's not clear from your question whether you did that already or not but the first thing to do is probably to send a letter (preferably by registered mail) to lay out your claim to reimbursement and compensation, citing EU regulation 261/2004. Interaction on the phone or what you may have been told at the airport carries less weight.
Best case scenario, the fact that you appear to know your rights might convince them it's easier to get rid of you by paying a few hundred euros. Worse case scenario, you have something a little stronger than your word to buttress further action (it's not unimpeachable proof of anything of course, but it counts).
See also the EU Air passenger rights page for more details on the regulation and some other actions you might take.
Others have reported getting a good response by turning to social media (as opposed to private communication through emails and phone, which often leads nowhere in my experience).
answered Oct 3 '16 at 18:26
RelaxedRelaxed
76.3k10153286
It's not clear from your question whether you did that already or not but the first thing to do is probably to send a letter (preferably by registered mail) to lay out your claim to reimbursement and compensation, citing EU regulation 261/2004. Interaction on the phone or what you may have been told at the airport carries less weight.
Best case scenario, the fact that you appear to know your rights might convince them it's easier to get rid of you by paying a few hundred euros. Worse case scenario, you have something a little stronger than your word to buttress further action (it's not unimpeachable proof of anything of course, but it counts).
See also the EU Air passenger rights page for more details on the regulation and some other actions you might take.
Others have reported getting a good response by turning to social media (as opposed to private communication through emails and phone, which often leads nowhere in my experience).
answered Oct 3 '16 at 18:26
RelaxedRelaxed
76.3k10153286
answered Oct 3 '16 at 18:26
RelaxedRelaxed
76.3k10153286
answered Oct 3 '16 at 18:26
RelaxedRelaxed
76.3k10153286
answered Oct 3 '16 at 18:26
RelaxedRelaxed
76.3k10153286
76.3k10153286
2
The page that you link to also offers a nice complaint form.
– Carsten S
Oct 3 '16 at 23:11
add a comment |
2
The page that you link to also offers a nice complaint form.
– Carsten S
Oct 3 '16 at 23:11
2
2
The page that you link to also offers a nice complaint form.
– Carsten S
Oct 3 '16 at 23:11
The page that you link to also offers a nice complaint form.
– Carsten S
Oct 3 '16 at 23:11
add a comment |
Thanks for contributing an answer to Travel Stack Exchange!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2ftravel.stackexchange.com%2fquestions%2f80028%2feasyjet-wont-refund-because-it-says-no-show-but-they-denied-boarding%23new-answer', 'question_page');
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
8
It looks like your friend is not alone: theguardian.com/business/2015/dec/05/…
– Revetahw
Oct 3 '16 at 9:52
17
If your friend payed for the flight using a credit card he should dispute the charge.
– Kris
Oct 3 '16 at 10:09
15
Could be a long shot but you could request CCTV footage of yourself at the gate at that specific time (using the freedom of infomation act). I would think that most gates would have CCTV on them. Even then it may still be a longshot
– user1
Oct 3 '16 at 10:10
7
What happened exactly? In my experience (including with EasyJet), there would be several calls for volunteers to take the (EU-mandated) EUR 250 compensation and hotel night (they have to do that under regulation 261/2004). As EasyJet only operates two aircraft types and has very high passenger load factors, you have to be unlucky to be the only four passengers to be denied boarding if they switch an A319 for an A320 (and surely they would have a record of doing this). They would typically need 10-20 (which was also the case of the EasyJet flight on which it happened to me).
– Relaxed
Oct 3 '16 at 13:36
7
@Relaxed Wikipedia says that EasyJet currently flies A320s with two different interior configurations: one with 180 seats and one with 186. So a change of plane could very well result in being overbooked by exactly four people.
– David Richerby
Oct 3 '16 at 13:41