Twilio autopilot handoff action is not working with Twiml Bin
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I have a Twilio autopilot task from an incoming call, which performs a greeting then asks a question before redirecting to a new task called 'callnumber'. This all works fine.
The 'callnumber' task looks like this
"actions": [
"handoff":
"channel": "voice",
"uri": "https://handler.twilio.com/twiml/TWIMLBINID"
]
TWIMLBINID actually has the correct ID from the Twiml Bin.
This is the Twiml content in the bin:
<Response>
<Say>I will put you in contact with our customer care specialist.</Say>
</Response>
Unfortunately I'm not hearing this Response spoken out and instead just get the standard 'an error has occurred' voice message.
I've tried a few different versions of this, even calling an xml file hosted on my own public web server and seeing the same problem. Also tried the dial verb and still seeing this issue.
I feel like I may have missed some configuration, after seeing similar posts like: Twilio autopilot doesnt say what it is supposed to say
Any help is much appreciated!
twilio twiml twilio-twiml
asked yesterday
ianrathbone
9342813
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up vote
0
down vote
favorite
I have a Twilio autopilot task from an incoming call, which performs a greeting then asks a question before redirecting to a new task called 'callnumber'. This all works fine.
The 'callnumber' task looks like this
"actions": [
"handoff":
"channel": "voice",
"uri": "https://handler.twilio.com/twiml/TWIMLBINID"
]
TWIMLBINID actually has the correct ID from the Twiml Bin.
This is the Twiml content in the bin:
<Response>
<Say>I will put you in contact with our customer care specialist.</Say>
</Response>
Unfortunately I'm not hearing this Response spoken out and instead just get the standard 'an error has occurred' voice message.
I've tried a few different versions of this, even calling an xml file hosted on my own public web server and seeing the same problem. Also tried the dial verb and still seeing this issue.
I feel like I may have missed some configuration, after seeing similar posts like: Twilio autopilot doesnt say what it is supposed to say
Any help is much appreciated!
twilio twiml twilio-twiml
asked yesterday
ianrathbone
9342813
add a comment |
up vote
0
down vote
favorite
up vote
0
down vote
favorite
I have a Twilio autopilot task from an incoming call, which performs a greeting then asks a question before redirecting to a new task called 'callnumber'. This all works fine.
The 'callnumber' task looks like this
"actions": [
"handoff":
"channel": "voice",
"uri": "https://handler.twilio.com/twiml/TWIMLBINID"
]
TWIMLBINID actually has the correct ID from the Twiml Bin.
This is the Twiml content in the bin:
<Response>
<Say>I will put you in contact with our customer care specialist.</Say>
</Response>
Unfortunately I'm not hearing this Response spoken out and instead just get the standard 'an error has occurred' voice message.
I've tried a few different versions of this, even calling an xml file hosted on my own public web server and seeing the same problem. Also tried the dial verb and still seeing this issue.
I feel like I may have missed some configuration, after seeing similar posts like: Twilio autopilot doesnt say what it is supposed to say
Any help is much appreciated!
twilio twiml twilio-twiml
asked yesterday
ianrathbone
9342813
I have a Twilio autopilot task from an incoming call, which performs a greeting then asks a question before redirecting to a new task called 'callnumber'. This all works fine.
The 'callnumber' task looks like this
"actions": [
"handoff":
"channel": "voice",
"uri": "https://handler.twilio.com/twiml/TWIMLBINID"
]
TWIMLBINID actually has the correct ID from the Twiml Bin.
This is the Twiml content in the bin:
<Response>
<Say>I will put you in contact with our customer care specialist.</Say>
</Response>
Unfortunately I'm not hearing this Response spoken out and instead just get the standard 'an error has occurred' voice message.
I've tried a few different versions of this, even calling an xml file hosted on my own public web server and seeing the same problem. Also tried the dial verb and still seeing this issue.
I feel like I may have missed some configuration, after seeing similar posts like: Twilio autopilot doesnt say what it is supposed to say
Any help is much appreciated!
twilio twiml twilio-twiml
twilio twiml twilio-twiml
asked yesterday
ianrathbone
9342813
asked yesterday
ianrathbone
9342813
asked yesterday
ianrathbone
9342813
asked yesterday
ianrathbone
9342813
asked yesterday
ianrathbone
9342813
9342813
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