How to proceed with ghost bookings on booking.com? [closed]
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This question may be out of bounds in this forum. I would be happy with a redirect to a different forum.
I've used Booking.com several times for booking stays and hotels. But recently I received several unsolicited emails via booking.com in connection to a booking made there at a place I never checked for a person I do not know.
I received a booking confirmation, followed by a no show notice, followed by a cancellation email by the property.
At first I rejected them as some sort of spammy mails. Later when I logged onto Booking.com I found the same place listed on my profile.
This was alarming to me. My login credentials are very secure and I make it a point to not store financial data on online platforms.
That means somehow someone else got hold of my login credentials and used it on the website.
I changed the password and set up 2FA.
I also reached out to the twitter handle for Booking.com, but so for they have been non-responsive.
How should I proceed?
booking.com
asked Nov 7 '17 at 9:50
FoldedChromatin
25916
closed as off-topic by Itai, o.m., Giorgio, CGCampbell, Ali Awan Nov 7 '17 at 17:53
- This question does not appear to be about traveling within the scope defined in the help center.
add a comment |Â
up vote
5
down vote
favorite
This question may be out of bounds in this forum. I would be happy with a redirect to a different forum.
I've used Booking.com several times for booking stays and hotels. But recently I received several unsolicited emails via booking.com in connection to a booking made there at a place I never checked for a person I do not know.
I received a booking confirmation, followed by a no show notice, followed by a cancellation email by the property.
At first I rejected them as some sort of spammy mails. Later when I logged onto Booking.com I found the same place listed on my profile.
This was alarming to me. My login credentials are very secure and I make it a point to not store financial data on online platforms.
That means somehow someone else got hold of my login credentials and used it on the website.
I changed the password and set up 2FA.
I also reached out to the twitter handle for Booking.com, but so for they have been non-responsive.
How should I proceed?
booking.com
asked Nov 7 '17 at 9:50
FoldedChromatin
25916
closed as off-topic by Itai, o.m., Giorgio, CGCampbell, Ali Awan Nov 7 '17 at 17:53
- This question does not appear to be about traveling within the scope defined in the help center.
2
Do not only use twitter, use the support/report a problem option to make them aware. Document which booking are real and which are "fake".
– skymningen
Nov 7 '17 at 10:09
4
I'm voting to close this question as off-topic because this is a support question and should really go directly to Booking.com
– Itai
Nov 7 '17 at 14:48
add a comment |Â
up vote
5
down vote
favorite
up vote
5
down vote
favorite
This question may be out of bounds in this forum. I would be happy with a redirect to a different forum.
I've used Booking.com several times for booking stays and hotels. But recently I received several unsolicited emails via booking.com in connection to a booking made there at a place I never checked for a person I do not know.
I received a booking confirmation, followed by a no show notice, followed by a cancellation email by the property.
At first I rejected them as some sort of spammy mails. Later when I logged onto Booking.com I found the same place listed on my profile.
This was alarming to me. My login credentials are very secure and I make it a point to not store financial data on online platforms.
That means somehow someone else got hold of my login credentials and used it on the website.
I changed the password and set up 2FA.
I also reached out to the twitter handle for Booking.com, but so for they have been non-responsive.
How should I proceed?
booking.com
asked Nov 7 '17 at 9:50
FoldedChromatin
25916
This question may be out of bounds in this forum. I would be happy with a redirect to a different forum.
I've used Booking.com several times for booking stays and hotels. But recently I received several unsolicited emails via booking.com in connection to a booking made there at a place I never checked for a person I do not know.
I received a booking confirmation, followed by a no show notice, followed by a cancellation email by the property.
At first I rejected them as some sort of spammy mails. Later when I logged onto Booking.com I found the same place listed on my profile.
This was alarming to me. My login credentials are very secure and I make it a point to not store financial data on online platforms.
That means somehow someone else got hold of my login credentials and used it on the website.
I changed the password and set up 2FA.
I also reached out to the twitter handle for Booking.com, but so for they have been non-responsive.
How should I proceed?
booking.com
booking.com
asked Nov 7 '17 at 9:50
FoldedChromatin
25916
asked Nov 7 '17 at 9:50
FoldedChromatin
25916
asked Nov 7 '17 at 9:50
FoldedChromatin
25916
asked Nov 7 '17 at 9:50
FoldedChromatin
25916
asked Nov 7 '17 at 9:50
FoldedChromatin
25916
25916
closed as off-topic by Itai, o.m., Giorgio, CGCampbell, Ali Awan Nov 7 '17 at 17:53
- This question does not appear to be about traveling within the scope defined in the help center.
closed as off-topic by Itai, o.m., Giorgio, CGCampbell, Ali Awan Nov 7 '17 at 17:53
- This question does not appear to be about traveling within the scope defined in the help center.
2
Do not only use twitter, use the support/report a problem option to make them aware. Document which booking are real and which are "fake".
– skymningen
Nov 7 '17 at 10:09
4
I'm voting to close this question as off-topic because this is a support question and should really go directly to Booking.com
– Itai
Nov 7 '17 at 14:48
add a comment |Â
2
Do not only use twitter, use the support/report a problem option to make them aware. Document which booking are real and which are "fake".
– skymningen
Nov 7 '17 at 10:09
4
I'm voting to close this question as off-topic because this is a support question and should really go directly to Booking.com
– Itai
Nov 7 '17 at 14:48
2
2
Do not only use twitter, use the support/report a problem option to make them aware. Document which booking are real and which are "fake".
– skymningen
Nov 7 '17 at 10:09
Do not only use twitter, use the support/report a problem option to make them aware. Document which booking are real and which are "fake".
– skymningen
Nov 7 '17 at 10:09
4
4
I'm voting to close this question as off-topic because this is a support question and should really go directly to Booking.com
– Itai
Nov 7 '17 at 14:48
I'm voting to close this question as off-topic because this is a support question and should really go directly to Booking.com
– Itai
Nov 7 '17 at 14:48
add a comment |Â
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2
Do not only use twitter, use the support/report a problem option to make them aware. Document which booking are real and which are "fake".
– skymningen
Nov 7 '17 at 10:09
4
I'm voting to close this question as off-topic because this is a support question and should really go directly to Booking.com
– Itai
Nov 7 '17 at 14:48