Why does Turkish Airlines want me to cancel my flight when I check-in?
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up vote
22
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I'm trying to check-in for flight TK1770 that's departing tomorrow and the check-in page is showing me the following error:
An unexpected problem occurred in your flight numbered. Please review the flight details on your ticket.
When I click on "Cancel flight" it wants to give me a refund, but I want to check-in for the flight instead of cancelling it. Likewise Flightaware shows that TK1770 isn't actually cancelled and would depart on time tomorrow. What should I now do to complete the check-in?
Update: it was indeed a bug on the site. The flight itself went just fine.
check-in turkish-airlines
asked Feb 27 at 1:14
JonathanReez♦
46.7k36213458
 |Â
show 6 more comments
up vote
22
down vote
favorite
I'm trying to check-in for flight TK1770 that's departing tomorrow and the check-in page is showing me the following error:
An unexpected problem occurred in your flight numbered. Please review the flight details on your ticket.
When I click on "Cancel flight" it wants to give me a refund, but I want to check-in for the flight instead of cancelling it. Likewise Flightaware shows that TK1770 isn't actually cancelled and would depart on time tomorrow. What should I now do to complete the check-in?
Update: it was indeed a bug on the site. The flight itself went just fine.
check-in turkish-airlines
asked Feb 27 at 1:14
JonathanReez♦
46.7k36213458
22
Wrong title. TA does not want you to cancel your flight. It gives you the option to.
– Jan Doggen
Feb 27 at 11:27
1
@JanDoggen I figured that much. The title is for better searchability.
– JonathanReez♦
Feb 27 at 15:48
5
@JanDoggen I wouldn't say the title is wrong. It reflects the OP's original understanding of the situation, and misunderstandings are typical starting points for questions.
– Joonas Ilmavirta
Feb 27 at 15:49
10
Based on the UI given, you could easily make the case that to cancel the flight is strongly suggested. Whether they actually want you to, or it's a website error/oversight altogether is another issue.
– Broots Waymb
Feb 27 at 17:20
1
Turkish Airlines is kind of the "good, but disastrous!" airline.
– Fattie
Feb 27 at 17:30
 |Â
show 6 more comments
up vote
22
down vote
favorite
up vote
22
down vote
favorite
I'm trying to check-in for flight TK1770 that's departing tomorrow and the check-in page is showing me the following error:
An unexpected problem occurred in your flight numbered. Please review the flight details on your ticket.
When I click on "Cancel flight" it wants to give me a refund, but I want to check-in for the flight instead of cancelling it. Likewise Flightaware shows that TK1770 isn't actually cancelled and would depart on time tomorrow. What should I now do to complete the check-in?
Update: it was indeed a bug on the site. The flight itself went just fine.
check-in turkish-airlines
asked Feb 27 at 1:14
JonathanReez♦
46.7k36213458
I'm trying to check-in for flight TK1770 that's departing tomorrow and the check-in page is showing me the following error:
An unexpected problem occurred in your flight numbered. Please review the flight details on your ticket.
When I click on "Cancel flight" it wants to give me a refund, but I want to check-in for the flight instead of cancelling it. Likewise Flightaware shows that TK1770 isn't actually cancelled and would depart on time tomorrow. What should I now do to complete the check-in?
Update: it was indeed a bug on the site. The flight itself went just fine.
check-in turkish-airlines
check-in turkish-airlines
asked Feb 27 at 1:14
JonathanReez♦
46.7k36213458
asked Feb 27 at 1:14
JonathanReez♦
46.7k36213458
edited Feb 27 at 22:13
asked Feb 27 at 1:14
JonathanReez♦
46.7k36213458
asked Feb 27 at 1:14
JonathanReez♦
46.7k36213458
asked Feb 27 at 1:14
JonathanReez♦
46.7k36213458
46.7k36213458
22
Wrong title. TA does not want you to cancel your flight. It gives you the option to.
– Jan Doggen
Feb 27 at 11:27
1
@JanDoggen I figured that much. The title is for better searchability.
– JonathanReez♦
Feb 27 at 15:48
5
@JanDoggen I wouldn't say the title is wrong. It reflects the OP's original understanding of the situation, and misunderstandings are typical starting points for questions.
– Joonas Ilmavirta
Feb 27 at 15:49
10
Based on the UI given, you could easily make the case that to cancel the flight is strongly suggested. Whether they actually want you to, or it's a website error/oversight altogether is another issue.
– Broots Waymb
Feb 27 at 17:20
1
Turkish Airlines is kind of the "good, but disastrous!" airline.
– Fattie
Feb 27 at 17:30
 |Â
show 6 more comments
22
Wrong title. TA does not want you to cancel your flight. It gives you the option to.
– Jan Doggen
Feb 27 at 11:27
1
@JanDoggen I figured that much. The title is for better searchability.
– JonathanReez♦
Feb 27 at 15:48
5
@JanDoggen I wouldn't say the title is wrong. It reflects the OP's original understanding of the situation, and misunderstandings are typical starting points for questions.
– Joonas Ilmavirta
Feb 27 at 15:49
10
Based on the UI given, you could easily make the case that to cancel the flight is strongly suggested. Whether they actually want you to, or it's a website error/oversight altogether is another issue.
– Broots Waymb
Feb 27 at 17:20
1
Turkish Airlines is kind of the "good, but disastrous!" airline.
– Fattie
Feb 27 at 17:30
22
22
Wrong title. TA does not want you to cancel your flight. It gives you the option to.
– Jan Doggen
Feb 27 at 11:27
Wrong title. TA does not want you to cancel your flight. It gives you the option to.
– Jan Doggen
Feb 27 at 11:27
1
1
@JanDoggen I figured that much. The title is for better searchability.
– JonathanReez♦
Feb 27 at 15:48
@JanDoggen I figured that much. The title is for better searchability.
– JonathanReez♦
Feb 27 at 15:48
5
5
@JanDoggen I wouldn't say the title is wrong. It reflects the OP's original understanding of the situation, and misunderstandings are typical starting points for questions.
– Joonas Ilmavirta
Feb 27 at 15:49
@JanDoggen I wouldn't say the title is wrong. It reflects the OP's original understanding of the situation, and misunderstandings are typical starting points for questions.
– Joonas Ilmavirta
Feb 27 at 15:49
10
10
Based on the UI given, you could easily make the case that to cancel the flight is strongly suggested. Whether they actually want you to, or it's a website error/oversight altogether is another issue.
– Broots Waymb
Feb 27 at 17:20
Based on the UI given, you could easily make the case that to cancel the flight is strongly suggested. Whether they actually want you to, or it's a website error/oversight altogether is another issue.
– Broots Waymb
Feb 27 at 17:20
1
1
Turkish Airlines is kind of the "good, but disastrous!" airline.
– Fattie
Feb 27 at 17:30
Turkish Airlines is kind of the "good, but disastrous!" airline.
– Fattie
Feb 27 at 17:30
 |Â
show 6 more comments
4 Answers
4
active
oldest
votes
up vote
55
down vote
accepted
I don't think they actually want you to cancel. It's probably a website error.
Normally you'd expect "cancel flight" to be displayed as one option in addition to "check in", "change flight", etc, but I suspect for some reason those options are not being displayed.
You'll probably need to phone the airline to complete your check-in, or check in when you arrive at the airport. If there actually is some problem with your reservation, the customer service staff can inform you in more detail what's going on.
answered Feb 27 at 1:25
Nate Eldredge
19.9k674100
51
Further evidence:your flight numbered .instead ofyour flight numbered 123.. It's rendering a template with null data.
– hobbs
Feb 27 at 2:07
14
I'd try another browser before calling having seen these issues before. Yes websites are supposed to be cross browser these days but so many aren't.
– MD-Tech
Feb 27 at 8:50
2
@MD-Tech And in particular airline websites are horrible in this respect.
– Hagen von Eitzen
Feb 27 at 10:40
add a comment |Â
up vote
17
down vote
I already have flown with Turkish a couple of times; the site is not exactly a shining example how to write a (corporate) website.
Often to complete operations or even to authenticate, Safari does not work for me, or fails in strange ways and Firefox has to be used.
Frequently, some other operations are so much easier in their iOS application. For instance, it is so much easier to do check-ins in their iOS application than on their site.
Try another browser, or their mobile app, it might work for you.
PS. As trivia, I made check-in while in the Philippines in my iPhone, using their app, for our party of 4 persons, and also seated us all together.
It was relative fast and painless; it was also totally worth it, as we avoided the normal (long) queue at the airport, and went instead to the electronic check-in queue.
Using their site, I did not even managed to login, much less doing any check-in.
answered Feb 27 at 10:20
Rui F Ribeiro
1,917718
One of my pet peeves with Turkish is them just allowing a 24h-window for electronic check-in - the last 24h is always chaotic. In the past, some of other companies allowed a 48h window for international flights.
– Rui F Ribeiro
Feb 27 at 22:25
1
I wish airlines had automatic check in or at least an API so that you could automate it. But nope, you still have to click the buttons yourself every time :/
– JonathanReez♦
Feb 28 at 6:56
1
Given the quality of Turkish´s web site, having an API seems more on the science fiction realm.
– Rui F Ribeiro
Feb 28 at 7:47
add a comment |Â
up vote
6
down vote
Try deactivating any ad blockers or similar extensions.
1
Any experience to back this up, or are you just guessing?
– Jan Doggen
Feb 27 at 13:52
6
@JanDoggen this is really good advice most people, including myself, would not have thought of. There is literally nothing else to be said besides "disable your ad blocker".
– rogerdeuce
Feb 27 at 13:58
1
Deactivating ad blockers wont help with a site that has been badly designed/coded as theirs. Speaking from experience.
– Rui F Ribeiro
Feb 27 at 16:17
5
Although disabling adblocker does help for some situations I don't think it's the case here. As someone else mentioned it's rendering an empty template (no flight number, no check in button as it's not bound to a flight), which probably means it's either a data issue (contact the airline) or a Javascript framework isn't loading (enable Javascript, or switch browser, or again contact airline).
– DasBeasto
Feb 27 at 16:41
4
CDNs are becoming increasingly common. A lot of critical website functionality often depends on loading a library such asaxios, which may be done via CDN. If the ad blocker is blocking the CDN or a subdirectory, it causes the dependency to fail, which causes the site to not work (no axios = no data on my website, for example). While not a specific ad-blocker, my site is incompatible with Kaspersky's Internet Suite due to how they modify payment data form, for example, and the advice given here would address that.
– Thebluefish
Feb 27 at 17:45
 |Â
show 3 more comments
up vote
0
down vote
I got the same problem. I called the Turkish airlines Hotline and I got helped well.
The problem was that the arrival time was changed; before 09:30 am, now 09:20 am. But the system wasn't updated about this and so I couldn't manage my reservation. The call center agent updated it by himself and then it worked. Now I can manage my reservation again.
edited Apr 15 at 20:47
Glorfindel
1,72031728
answered Apr 15 at 18:43
Sven S.
1
add a comment |Â
4 Answers
4
active
oldest
votes
4 Answers
4
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
55
down vote
accepted
I don't think they actually want you to cancel. It's probably a website error.
Normally you'd expect "cancel flight" to be displayed as one option in addition to "check in", "change flight", etc, but I suspect for some reason those options are not being displayed.
You'll probably need to phone the airline to complete your check-in, or check in when you arrive at the airport. If there actually is some problem with your reservation, the customer service staff can inform you in more detail what's going on.
answered Feb 27 at 1:25
Nate Eldredge
19.9k674100
51
Further evidence:your flight numbered .instead ofyour flight numbered 123.. It's rendering a template with null data.
– hobbs
Feb 27 at 2:07
14
I'd try another browser before calling having seen these issues before. Yes websites are supposed to be cross browser these days but so many aren't.
– MD-Tech
Feb 27 at 8:50
2
@MD-Tech And in particular airline websites are horrible in this respect.
– Hagen von Eitzen
Feb 27 at 10:40
add a comment |Â
up vote
55
down vote
accepted
I don't think they actually want you to cancel. It's probably a website error.
Normally you'd expect "cancel flight" to be displayed as one option in addition to "check in", "change flight", etc, but I suspect for some reason those options are not being displayed.
You'll probably need to phone the airline to complete your check-in, or check in when you arrive at the airport. If there actually is some problem with your reservation, the customer service staff can inform you in more detail what's going on.
answered Feb 27 at 1:25
Nate Eldredge
19.9k674100
51
Further evidence:your flight numbered .instead ofyour flight numbered 123.. It's rendering a template with null data.
– hobbs
Feb 27 at 2:07
14
I'd try another browser before calling having seen these issues before. Yes websites are supposed to be cross browser these days but so many aren't.
– MD-Tech
Feb 27 at 8:50
2
@MD-Tech And in particular airline websites are horrible in this respect.
– Hagen von Eitzen
Feb 27 at 10:40
add a comment |Â
up vote
55
down vote
accepted
up vote
55
down vote
accepted
I don't think they actually want you to cancel. It's probably a website error.
Normally you'd expect "cancel flight" to be displayed as one option in addition to "check in", "change flight", etc, but I suspect for some reason those options are not being displayed.
You'll probably need to phone the airline to complete your check-in, or check in when you arrive at the airport. If there actually is some problem with your reservation, the customer service staff can inform you in more detail what's going on.
answered Feb 27 at 1:25
Nate Eldredge
19.9k674100
I don't think they actually want you to cancel. It's probably a website error.
Normally you'd expect "cancel flight" to be displayed as one option in addition to "check in", "change flight", etc, but I suspect for some reason those options are not being displayed.
You'll probably need to phone the airline to complete your check-in, or check in when you arrive at the airport. If there actually is some problem with your reservation, the customer service staff can inform you in more detail what's going on.
answered Feb 27 at 1:25
Nate Eldredge
19.9k674100
answered Feb 27 at 1:25
Nate Eldredge
19.9k674100
answered Feb 27 at 1:25
Nate Eldredge
19.9k674100
answered Feb 27 at 1:25
Nate Eldredge
19.9k674100
19.9k674100
51
Further evidence:your flight numbered .instead ofyour flight numbered 123.. It's rendering a template with null data.
– hobbs
Feb 27 at 2:07
14
I'd try another browser before calling having seen these issues before. Yes websites are supposed to be cross browser these days but so many aren't.
– MD-Tech
Feb 27 at 8:50
2
@MD-Tech And in particular airline websites are horrible in this respect.
– Hagen von Eitzen
Feb 27 at 10:40
add a comment |Â
51
Further evidence:your flight numbered .instead ofyour flight numbered 123.. It's rendering a template with null data.
– hobbs
Feb 27 at 2:07
14
I'd try another browser before calling having seen these issues before. Yes websites are supposed to be cross browser these days but so many aren't.
– MD-Tech
Feb 27 at 8:50
2
@MD-Tech And in particular airline websites are horrible in this respect.
– Hagen von Eitzen
Feb 27 at 10:40
51
51
Further evidence:
your flight numbered . instead of your flight numbered 123.. It's rendering a template with null data.– hobbs
Feb 27 at 2:07
Further evidence:
your flight numbered . instead of your flight numbered 123.. It's rendering a template with null data.– hobbs
Feb 27 at 2:07
14
14
I'd try another browser before calling having seen these issues before. Yes websites are supposed to be cross browser these days but so many aren't.
– MD-Tech
Feb 27 at 8:50
I'd try another browser before calling having seen these issues before. Yes websites are supposed to be cross browser these days but so many aren't.
– MD-Tech
Feb 27 at 8:50
2
2
@MD-Tech And in particular airline websites are horrible in this respect.
– Hagen von Eitzen
Feb 27 at 10:40
@MD-Tech And in particular airline websites are horrible in this respect.
– Hagen von Eitzen
Feb 27 at 10:40
add a comment |Â
up vote
17
down vote
I already have flown with Turkish a couple of times; the site is not exactly a shining example how to write a (corporate) website.
Often to complete operations or even to authenticate, Safari does not work for me, or fails in strange ways and Firefox has to be used.
Frequently, some other operations are so much easier in their iOS application. For instance, it is so much easier to do check-ins in their iOS application than on their site.
Try another browser, or their mobile app, it might work for you.
PS. As trivia, I made check-in while in the Philippines in my iPhone, using their app, for our party of 4 persons, and also seated us all together.
It was relative fast and painless; it was also totally worth it, as we avoided the normal (long) queue at the airport, and went instead to the electronic check-in queue.
Using their site, I did not even managed to login, much less doing any check-in.
answered Feb 27 at 10:20
Rui F Ribeiro
1,917718
One of my pet peeves with Turkish is them just allowing a 24h-window for electronic check-in - the last 24h is always chaotic. In the past, some of other companies allowed a 48h window for international flights.
– Rui F Ribeiro
Feb 27 at 22:25
1
I wish airlines had automatic check in or at least an API so that you could automate it. But nope, you still have to click the buttons yourself every time :/
– JonathanReez♦
Feb 28 at 6:56
1
Given the quality of Turkish´s web site, having an API seems more on the science fiction realm.
– Rui F Ribeiro
Feb 28 at 7:47
add a comment |Â
up vote
17
down vote
I already have flown with Turkish a couple of times; the site is not exactly a shining example how to write a (corporate) website.
Often to complete operations or even to authenticate, Safari does not work for me, or fails in strange ways and Firefox has to be used.
Frequently, some other operations are so much easier in their iOS application. For instance, it is so much easier to do check-ins in their iOS application than on their site.
Try another browser, or their mobile app, it might work for you.
PS. As trivia, I made check-in while in the Philippines in my iPhone, using their app, for our party of 4 persons, and also seated us all together.
It was relative fast and painless; it was also totally worth it, as we avoided the normal (long) queue at the airport, and went instead to the electronic check-in queue.
Using their site, I did not even managed to login, much less doing any check-in.
answered Feb 27 at 10:20
Rui F Ribeiro
1,917718
One of my pet peeves with Turkish is them just allowing a 24h-window for electronic check-in - the last 24h is always chaotic. In the past, some of other companies allowed a 48h window for international flights.
– Rui F Ribeiro
Feb 27 at 22:25
1
I wish airlines had automatic check in or at least an API so that you could automate it. But nope, you still have to click the buttons yourself every time :/
– JonathanReez♦
Feb 28 at 6:56
1
Given the quality of Turkish´s web site, having an API seems more on the science fiction realm.
– Rui F Ribeiro
Feb 28 at 7:47
add a comment |Â
up vote
17
down vote
up vote
17
down vote
I already have flown with Turkish a couple of times; the site is not exactly a shining example how to write a (corporate) website.
Often to complete operations or even to authenticate, Safari does not work for me, or fails in strange ways and Firefox has to be used.
Frequently, some other operations are so much easier in their iOS application. For instance, it is so much easier to do check-ins in their iOS application than on their site.
Try another browser, or their mobile app, it might work for you.
PS. As trivia, I made check-in while in the Philippines in my iPhone, using their app, for our party of 4 persons, and also seated us all together.
It was relative fast and painless; it was also totally worth it, as we avoided the normal (long) queue at the airport, and went instead to the electronic check-in queue.
Using their site, I did not even managed to login, much less doing any check-in.
answered Feb 27 at 10:20
Rui F Ribeiro
1,917718
I already have flown with Turkish a couple of times; the site is not exactly a shining example how to write a (corporate) website.
Often to complete operations or even to authenticate, Safari does not work for me, or fails in strange ways and Firefox has to be used.
Frequently, some other operations are so much easier in their iOS application. For instance, it is so much easier to do check-ins in their iOS application than on their site.
Try another browser, or their mobile app, it might work for you.
PS. As trivia, I made check-in while in the Philippines in my iPhone, using their app, for our party of 4 persons, and also seated us all together.
It was relative fast and painless; it was also totally worth it, as we avoided the normal (long) queue at the airport, and went instead to the electronic check-in queue.
Using their site, I did not even managed to login, much less doing any check-in.
answered Feb 27 at 10:20
Rui F Ribeiro
1,917718
edited Feb 28 at 6:12
answered Feb 27 at 10:20
Rui F Ribeiro
1,917718
answered Feb 27 at 10:20
Rui F Ribeiro
1,917718
answered Feb 27 at 10:20
Rui F Ribeiro
1,917718
1,917718
One of my pet peeves with Turkish is them just allowing a 24h-window for electronic check-in - the last 24h is always chaotic. In the past, some of other companies allowed a 48h window for international flights.
– Rui F Ribeiro
Feb 27 at 22:25
1
I wish airlines had automatic check in or at least an API so that you could automate it. But nope, you still have to click the buttons yourself every time :/
– JonathanReez♦
Feb 28 at 6:56
1
Given the quality of Turkish´s web site, having an API seems more on the science fiction realm.
– Rui F Ribeiro
Feb 28 at 7:47
add a comment |Â
One of my pet peeves with Turkish is them just allowing a 24h-window for electronic check-in - the last 24h is always chaotic. In the past, some of other companies allowed a 48h window for international flights.
– Rui F Ribeiro
Feb 27 at 22:25
1
I wish airlines had automatic check in or at least an API so that you could automate it. But nope, you still have to click the buttons yourself every time :/
– JonathanReez♦
Feb 28 at 6:56
1
Given the quality of Turkish´s web site, having an API seems more on the science fiction realm.
– Rui F Ribeiro
Feb 28 at 7:47
One of my pet peeves with Turkish is them just allowing a 24h-window for electronic check-in - the last 24h is always chaotic. In the past, some of other companies allowed a 48h window for international flights.
– Rui F Ribeiro
Feb 27 at 22:25
One of my pet peeves with Turkish is them just allowing a 24h-window for electronic check-in - the last 24h is always chaotic. In the past, some of other companies allowed a 48h window for international flights.
– Rui F Ribeiro
Feb 27 at 22:25
1
1
I wish airlines had automatic check in or at least an API so that you could automate it. But nope, you still have to click the buttons yourself every time :/
– JonathanReez♦
Feb 28 at 6:56
I wish airlines had automatic check in or at least an API so that you could automate it. But nope, you still have to click the buttons yourself every time :/
– JonathanReez♦
Feb 28 at 6:56
1
1
Given the quality of Turkish´s web site, having an API seems more on the science fiction realm.
– Rui F Ribeiro
Feb 28 at 7:47
Given the quality of Turkish´s web site, having an API seems more on the science fiction realm.
– Rui F Ribeiro
Feb 28 at 7:47
add a comment |Â
up vote
6
down vote
Try deactivating any ad blockers or similar extensions.
1
Any experience to back this up, or are you just guessing?
– Jan Doggen
Feb 27 at 13:52
6
@JanDoggen this is really good advice most people, including myself, would not have thought of. There is literally nothing else to be said besides "disable your ad blocker".
– rogerdeuce
Feb 27 at 13:58
1
Deactivating ad blockers wont help with a site that has been badly designed/coded as theirs. Speaking from experience.
– Rui F Ribeiro
Feb 27 at 16:17
5
Although disabling adblocker does help for some situations I don't think it's the case here. As someone else mentioned it's rendering an empty template (no flight number, no check in button as it's not bound to a flight), which probably means it's either a data issue (contact the airline) or a Javascript framework isn't loading (enable Javascript, or switch browser, or again contact airline).
– DasBeasto
Feb 27 at 16:41
4
CDNs are becoming increasingly common. A lot of critical website functionality often depends on loading a library such asaxios, which may be done via CDN. If the ad blocker is blocking the CDN or a subdirectory, it causes the dependency to fail, which causes the site to not work (no axios = no data on my website, for example). While not a specific ad-blocker, my site is incompatible with Kaspersky's Internet Suite due to how they modify payment data form, for example, and the advice given here would address that.
– Thebluefish
Feb 27 at 17:45
 |Â
show 3 more comments
up vote
6
down vote
Try deactivating any ad blockers or similar extensions.
1
Any experience to back this up, or are you just guessing?
– Jan Doggen
Feb 27 at 13:52
6
@JanDoggen this is really good advice most people, including myself, would not have thought of. There is literally nothing else to be said besides "disable your ad blocker".
– rogerdeuce
Feb 27 at 13:58
1
Deactivating ad blockers wont help with a site that has been badly designed/coded as theirs. Speaking from experience.
– Rui F Ribeiro
Feb 27 at 16:17
5
Although disabling adblocker does help for some situations I don't think it's the case here. As someone else mentioned it's rendering an empty template (no flight number, no check in button as it's not bound to a flight), which probably means it's either a data issue (contact the airline) or a Javascript framework isn't loading (enable Javascript, or switch browser, or again contact airline).
– DasBeasto
Feb 27 at 16:41
4
CDNs are becoming increasingly common. A lot of critical website functionality often depends on loading a library such asaxios, which may be done via CDN. If the ad blocker is blocking the CDN or a subdirectory, it causes the dependency to fail, which causes the site to not work (no axios = no data on my website, for example). While not a specific ad-blocker, my site is incompatible with Kaspersky's Internet Suite due to how they modify payment data form, for example, and the advice given here would address that.
– Thebluefish
Feb 27 at 17:45
 |Â
show 3 more comments
up vote
6
down vote
up vote
6
down vote
Try deactivating any ad blockers or similar extensions.
Try deactivating any ad blockers or similar extensions.
answered Feb 27 at 11:27
user74246
1
Any experience to back this up, or are you just guessing?
– Jan Doggen
Feb 27 at 13:52
6
@JanDoggen this is really good advice most people, including myself, would not have thought of. There is literally nothing else to be said besides "disable your ad blocker".
– rogerdeuce
Feb 27 at 13:58
1
Deactivating ad blockers wont help with a site that has been badly designed/coded as theirs. Speaking from experience.
– Rui F Ribeiro
Feb 27 at 16:17
5
Although disabling adblocker does help for some situations I don't think it's the case here. As someone else mentioned it's rendering an empty template (no flight number, no check in button as it's not bound to a flight), which probably means it's either a data issue (contact the airline) or a Javascript framework isn't loading (enable Javascript, or switch browser, or again contact airline).
– DasBeasto
Feb 27 at 16:41
4
CDNs are becoming increasingly common. A lot of critical website functionality often depends on loading a library such asaxios, which may be done via CDN. If the ad blocker is blocking the CDN or a subdirectory, it causes the dependency to fail, which causes the site to not work (no axios = no data on my website, for example). While not a specific ad-blocker, my site is incompatible with Kaspersky's Internet Suite due to how they modify payment data form, for example, and the advice given here would address that.
– Thebluefish
Feb 27 at 17:45
 |Â
show 3 more comments
1
Any experience to back this up, or are you just guessing?
– Jan Doggen
Feb 27 at 13:52
6
@JanDoggen this is really good advice most people, including myself, would not have thought of. There is literally nothing else to be said besides "disable your ad blocker".
– rogerdeuce
Feb 27 at 13:58
1
Deactivating ad blockers wont help with a site that has been badly designed/coded as theirs. Speaking from experience.
– Rui F Ribeiro
Feb 27 at 16:17
5
Although disabling adblocker does help for some situations I don't think it's the case here. As someone else mentioned it's rendering an empty template (no flight number, no check in button as it's not bound to a flight), which probably means it's either a data issue (contact the airline) or a Javascript framework isn't loading (enable Javascript, or switch browser, or again contact airline).
– DasBeasto
Feb 27 at 16:41
4
CDNs are becoming increasingly common. A lot of critical website functionality often depends on loading a library such asaxios, which may be done via CDN. If the ad blocker is blocking the CDN or a subdirectory, it causes the dependency to fail, which causes the site to not work (no axios = no data on my website, for example). While not a specific ad-blocker, my site is incompatible with Kaspersky's Internet Suite due to how they modify payment data form, for example, and the advice given here would address that.
– Thebluefish
Feb 27 at 17:45
1
1
Any experience to back this up, or are you just guessing?
– Jan Doggen
Feb 27 at 13:52
Any experience to back this up, or are you just guessing?
– Jan Doggen
Feb 27 at 13:52
6
6
@JanDoggen this is really good advice most people, including myself, would not have thought of. There is literally nothing else to be said besides "disable your ad blocker".
– rogerdeuce
Feb 27 at 13:58
@JanDoggen this is really good advice most people, including myself, would not have thought of. There is literally nothing else to be said besides "disable your ad blocker".
– rogerdeuce
Feb 27 at 13:58
1
1
Deactivating ad blockers wont help with a site that has been badly designed/coded as theirs. Speaking from experience.
– Rui F Ribeiro
Feb 27 at 16:17
Deactivating ad blockers wont help with a site that has been badly designed/coded as theirs. Speaking from experience.
– Rui F Ribeiro
Feb 27 at 16:17
5
5
Although disabling adblocker does help for some situations I don't think it's the case here. As someone else mentioned it's rendering an empty template (no flight number, no check in button as it's not bound to a flight), which probably means it's either a data issue (contact the airline) or a Javascript framework isn't loading (enable Javascript, or switch browser, or again contact airline).
– DasBeasto
Feb 27 at 16:41
Although disabling adblocker does help for some situations I don't think it's the case here. As someone else mentioned it's rendering an empty template (no flight number, no check in button as it's not bound to a flight), which probably means it's either a data issue (contact the airline) or a Javascript framework isn't loading (enable Javascript, or switch browser, or again contact airline).
– DasBeasto
Feb 27 at 16:41
4
4
CDNs are becoming increasingly common. A lot of critical website functionality often depends on loading a library such as
axios, which may be done via CDN. If the ad blocker is blocking the CDN or a subdirectory, it causes the dependency to fail, which causes the site to not work (no axios = no data on my website, for example). While not a specific ad-blocker, my site is incompatible with Kaspersky's Internet Suite due to how they modify payment data form, for example, and the advice given here would address that.– Thebluefish
Feb 27 at 17:45
CDNs are becoming increasingly common. A lot of critical website functionality often depends on loading a library such as
axios, which may be done via CDN. If the ad blocker is blocking the CDN or a subdirectory, it causes the dependency to fail, which causes the site to not work (no axios = no data on my website, for example). While not a specific ad-blocker, my site is incompatible with Kaspersky's Internet Suite due to how they modify payment data form, for example, and the advice given here would address that.– Thebluefish
Feb 27 at 17:45
 |Â
show 3 more comments
up vote
0
down vote
I got the same problem. I called the Turkish airlines Hotline and I got helped well.
The problem was that the arrival time was changed; before 09:30 am, now 09:20 am. But the system wasn't updated about this and so I couldn't manage my reservation. The call center agent updated it by himself and then it worked. Now I can manage my reservation again.
edited Apr 15 at 20:47
Glorfindel
1,72031728
answered Apr 15 at 18:43
Sven S.
1
add a comment |Â
up vote
0
down vote
I got the same problem. I called the Turkish airlines Hotline and I got helped well.
The problem was that the arrival time was changed; before 09:30 am, now 09:20 am. But the system wasn't updated about this and so I couldn't manage my reservation. The call center agent updated it by himself and then it worked. Now I can manage my reservation again.
edited Apr 15 at 20:47
Glorfindel
1,72031728
answered Apr 15 at 18:43
Sven S.
1
add a comment |Â
up vote
0
down vote
up vote
0
down vote
I got the same problem. I called the Turkish airlines Hotline and I got helped well.
The problem was that the arrival time was changed; before 09:30 am, now 09:20 am. But the system wasn't updated about this and so I couldn't manage my reservation. The call center agent updated it by himself and then it worked. Now I can manage my reservation again.
edited Apr 15 at 20:47
Glorfindel
1,72031728
answered Apr 15 at 18:43
Sven S.
1
I got the same problem. I called the Turkish airlines Hotline and I got helped well.
The problem was that the arrival time was changed; before 09:30 am, now 09:20 am. But the system wasn't updated about this and so I couldn't manage my reservation. The call center agent updated it by himself and then it worked. Now I can manage my reservation again.
edited Apr 15 at 20:47
Glorfindel
1,72031728
answered Apr 15 at 18:43
Sven S.
1
edited Apr 15 at 20:47
Glorfindel
1,72031728
edited Apr 15 at 20:47
Glorfindel
1,72031728
edited Apr 15 at 20:47
Glorfindel
1,72031728
1,72031728
answered Apr 15 at 18:43
Sven S.
1
answered Apr 15 at 18:43
Sven S.
1
answered Apr 15 at 18:43
Sven S.
1
1
add a comment |Â
add a comment |Â
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22
Wrong title. TA does not want you to cancel your flight. It gives you the option to.
– Jan Doggen
Feb 27 at 11:27
1
@JanDoggen I figured that much. The title is for better searchability.
– JonathanReez♦
Feb 27 at 15:48
5
@JanDoggen I wouldn't say the title is wrong. It reflects the OP's original understanding of the situation, and misunderstandings are typical starting points for questions.
– Joonas Ilmavirta
Feb 27 at 15:49
10
Based on the UI given, you could easily make the case that to cancel the flight is strongly suggested. Whether they actually want you to, or it's a website error/oversight altogether is another issue.
– Broots Waymb
Feb 27 at 17:20
1
Turkish Airlines is kind of the "good, but disastrous!" airline.
– Fattie
Feb 27 at 17:30