Flight cancellation luggage
I booked a ticket from Amsterdam to Philadelphia. This was a direct flight from American Airlines. This ticket got cancelled today and rebooked by American Airlines. I'm traveling one day later (tomorrow, December 18th) from Amsterdam to Madrid with Iberia airlines and then from Madrid to Philadelphia with American Airlines.
I checked in online at Iberia and I noticed that it said that my ticket contains 1 carry on and 0 checked in baggage, which is strange because at American Airlines I always get 1 checked in luggage for free.
I contacted American Airlines where I got a poorly English speaking person on the phone. I told her about my situation and she was real short saying something like "yeah that will be solved at the airport" which was basically all the info she could give me.
I'm sort of afraid that I arrive at the airport tomorrow and they either don't have space for luggage or I have to pay extra (which isn't a real big deal) but as you expect, I'm sort of nervous about this. What do I do and how do I handle this situation?
Also, my reservation at American Airlines says the following at my Madrid->Philadelphia trip: Baggage: CUST. What does this mean and does that have any influence on my trip from Amsterdam to madrid?
Edit for whoever cares
I made it safely to the USA without any problems. The baggage was no problem at all, I didn't even need to ask for anything. Thanks for everybodies help :)
luggage cancellations american-airlines iberia
asked Dec 17 '16 at 10:47
MarkinsonMarkinson
553715
|
show 4 more comments
I booked a ticket from Amsterdam to Philadelphia. This was a direct flight from American Airlines. This ticket got cancelled today and rebooked by American Airlines. I'm traveling one day later (tomorrow, December 18th) from Amsterdam to Madrid with Iberia airlines and then from Madrid to Philadelphia with American Airlines.
I checked in online at Iberia and I noticed that it said that my ticket contains 1 carry on and 0 checked in baggage, which is strange because at American Airlines I always get 1 checked in luggage for free.
I contacted American Airlines where I got a poorly English speaking person on the phone. I told her about my situation and she was real short saying something like "yeah that will be solved at the airport" which was basically all the info she could give me.
I'm sort of afraid that I arrive at the airport tomorrow and they either don't have space for luggage or I have to pay extra (which isn't a real big deal) but as you expect, I'm sort of nervous about this. What do I do and how do I handle this situation?
Also, my reservation at American Airlines says the following at my Madrid->Philadelphia trip: Baggage: CUST. What does this mean and does that have any influence on my trip from Amsterdam to madrid?
Edit for whoever cares
I made it safely to the USA without any problems. The baggage was no problem at all, I didn't even need to ask for anything. Thanks for everybodies help :)
luggage cancellations american-airlines iberia
asked Dec 17 '16 at 10:47
MarkinsonMarkinson
553715
@pnuts it got cancelled by American Airlines because of either the weather or a defect aircraft (this wasn't clear to me). AA also rebooked the flight for me. I did an edit in my post by the way.
– Markinson
Dec 17 '16 at 10:54
1
@pnuts is there a chance they will say "sorry we don't have space for your luggage"?
– Markinson
Dec 17 '16 at 10:58
1
@pnuts Thanks for your info! That makes me a little less nervous (I haven't traveled much in my life yet). do you know what theBaggage: CUSTpart means?
– Markinson
Dec 17 '16 at 11:17
1
You should be fine; there's a warm front right behind the cold, very much warmer tomorrow (and rain) but a big drop in temp on Monday, so bring your cold weather gear.
– Giorgio
Dec 17 '16 at 15:26
1
American includes 1 checked bag in transatlantic fares. Just explain to the Agent that you originally booked the ticket on American and they should take the bag no charge. They can see the flight change so you don't really need to show them anything. Don't worry about space, they will offload cargo before passenger baggage.
– Johns-305
Dec 19 '16 at 15:52
|
show 4 more comments
I booked a ticket from Amsterdam to Philadelphia. This was a direct flight from American Airlines. This ticket got cancelled today and rebooked by American Airlines. I'm traveling one day later (tomorrow, December 18th) from Amsterdam to Madrid with Iberia airlines and then from Madrid to Philadelphia with American Airlines.
I checked in online at Iberia and I noticed that it said that my ticket contains 1 carry on and 0 checked in baggage, which is strange because at American Airlines I always get 1 checked in luggage for free.
I contacted American Airlines where I got a poorly English speaking person on the phone. I told her about my situation and she was real short saying something like "yeah that will be solved at the airport" which was basically all the info she could give me.
I'm sort of afraid that I arrive at the airport tomorrow and they either don't have space for luggage or I have to pay extra (which isn't a real big deal) but as you expect, I'm sort of nervous about this. What do I do and how do I handle this situation?
Also, my reservation at American Airlines says the following at my Madrid->Philadelphia trip: Baggage: CUST. What does this mean and does that have any influence on my trip from Amsterdam to madrid?
Edit for whoever cares
I made it safely to the USA without any problems. The baggage was no problem at all, I didn't even need to ask for anything. Thanks for everybodies help :)
luggage cancellations american-airlines iberia
asked Dec 17 '16 at 10:47
MarkinsonMarkinson
553715
I booked a ticket from Amsterdam to Philadelphia. This was a direct flight from American Airlines. This ticket got cancelled today and rebooked by American Airlines. I'm traveling one day later (tomorrow, December 18th) from Amsterdam to Madrid with Iberia airlines and then from Madrid to Philadelphia with American Airlines.
I checked in online at Iberia and I noticed that it said that my ticket contains 1 carry on and 0 checked in baggage, which is strange because at American Airlines I always get 1 checked in luggage for free.
I contacted American Airlines where I got a poorly English speaking person on the phone. I told her about my situation and she was real short saying something like "yeah that will be solved at the airport" which was basically all the info she could give me.
I'm sort of afraid that I arrive at the airport tomorrow and they either don't have space for luggage or I have to pay extra (which isn't a real big deal) but as you expect, I'm sort of nervous about this. What do I do and how do I handle this situation?
Also, my reservation at American Airlines says the following at my Madrid->Philadelphia trip: Baggage: CUST. What does this mean and does that have any influence on my trip from Amsterdam to madrid?
Edit for whoever cares
I made it safely to the USA without any problems. The baggage was no problem at all, I didn't even need to ask for anything. Thanks for everybodies help :)
luggage cancellations american-airlines iberia
luggage cancellations american-airlines iberia
asked Dec 17 '16 at 10:47
MarkinsonMarkinson
553715
asked Dec 17 '16 at 10:47
MarkinsonMarkinson
553715
edited Dec 19 '16 at 17:59
Markinson
asked Dec 17 '16 at 10:47
MarkinsonMarkinson
553715
asked Dec 17 '16 at 10:47
MarkinsonMarkinson
553715
asked Dec 17 '16 at 10:47
MarkinsonMarkinson
553715
553715
@pnuts it got cancelled by American Airlines because of either the weather or a defect aircraft (this wasn't clear to me). AA also rebooked the flight for me. I did an edit in my post by the way.
– Markinson
Dec 17 '16 at 10:54
1
@pnuts is there a chance they will say "sorry we don't have space for your luggage"?
– Markinson
Dec 17 '16 at 10:58
1
@pnuts Thanks for your info! That makes me a little less nervous (I haven't traveled much in my life yet). do you know what theBaggage: CUSTpart means?
– Markinson
Dec 17 '16 at 11:17
1
You should be fine; there's a warm front right behind the cold, very much warmer tomorrow (and rain) but a big drop in temp on Monday, so bring your cold weather gear.
– Giorgio
Dec 17 '16 at 15:26
1
American includes 1 checked bag in transatlantic fares. Just explain to the Agent that you originally booked the ticket on American and they should take the bag no charge. They can see the flight change so you don't really need to show them anything. Don't worry about space, they will offload cargo before passenger baggage.
– Johns-305
Dec 19 '16 at 15:52
|
show 4 more comments
@pnuts it got cancelled by American Airlines because of either the weather or a defect aircraft (this wasn't clear to me). AA also rebooked the flight for me. I did an edit in my post by the way.
– Markinson
Dec 17 '16 at 10:54
1
@pnuts is there a chance they will say "sorry we don't have space for your luggage"?
– Markinson
Dec 17 '16 at 10:58
1
@pnuts Thanks for your info! That makes me a little less nervous (I haven't traveled much in my life yet). do you know what theBaggage: CUSTpart means?
– Markinson
Dec 17 '16 at 11:17
1
You should be fine; there's a warm front right behind the cold, very much warmer tomorrow (and rain) but a big drop in temp on Monday, so bring your cold weather gear.
– Giorgio
Dec 17 '16 at 15:26
1
American includes 1 checked bag in transatlantic fares. Just explain to the Agent that you originally booked the ticket on American and they should take the bag no charge. They can see the flight change so you don't really need to show them anything. Don't worry about space, they will offload cargo before passenger baggage.
– Johns-305
Dec 19 '16 at 15:52
@pnuts it got cancelled by American Airlines because of either the weather or a defect aircraft (this wasn't clear to me). AA also rebooked the flight for me. I did an edit in my post by the way.
– Markinson
Dec 17 '16 at 10:54
@pnuts it got cancelled by American Airlines because of either the weather or a defect aircraft (this wasn't clear to me). AA also rebooked the flight for me. I did an edit in my post by the way.
– Markinson
Dec 17 '16 at 10:54
1
1
@pnuts is there a chance they will say "sorry we don't have space for your luggage"?
– Markinson
Dec 17 '16 at 10:58
@pnuts is there a chance they will say "sorry we don't have space for your luggage"?
– Markinson
Dec 17 '16 at 10:58
1
1
@pnuts Thanks for your info! That makes me a little less nervous (I haven't traveled much in my life yet). do you know what the
Baggage: CUST part means?– Markinson
Dec 17 '16 at 11:17
@pnuts Thanks for your info! That makes me a little less nervous (I haven't traveled much in my life yet). do you know what the
Baggage: CUST part means?– Markinson
Dec 17 '16 at 11:17
1
1
You should be fine; there's a warm front right behind the cold, very much warmer tomorrow (and rain) but a big drop in temp on Monday, so bring your cold weather gear.
– Giorgio
Dec 17 '16 at 15:26
You should be fine; there's a warm front right behind the cold, very much warmer tomorrow (and rain) but a big drop in temp on Monday, so bring your cold weather gear.
– Giorgio
Dec 17 '16 at 15:26
1
1
American includes 1 checked bag in transatlantic fares. Just explain to the Agent that you originally booked the ticket on American and they should take the bag no charge. They can see the flight change so you don't really need to show them anything. Don't worry about space, they will offload cargo before passenger baggage.
– Johns-305
Dec 19 '16 at 15:52
American includes 1 checked bag in transatlantic fares. Just explain to the Agent that you originally booked the ticket on American and they should take the bag no charge. They can see the flight change so you don't really need to show them anything. Don't worry about space, they will offload cargo before passenger baggage.
– Johns-305
Dec 19 '16 at 15:52
|
show 4 more comments
1 Answer
1
active
oldest
votes
I wouldn't worry about lack of space for your checked bags. It is possible that they will try to make you pay, at which point you can explain the situation and request that they waive the charges. If they refuse, you can pay and take the issue up with American's customer service (or lack thereof) after the flight.
"Baggage: CUST" is, in a rather confusing way, trying to tell you at which baggage claim in Philadelphia your luggage it scheduled to arrive. In this case, your bags will, of course, go to the Customs area, as this is an international flight. This space might display a baggage claim number for customers traveling on domestic flights, but it's always a good idea to check the monitors when you arrive to find the correct baggage carousel.
answered Dec 19 '16 at 1:39
Zach LiptonZach Lipton
60.1k10184243
add a comment |
Your Answer
StackExchange.ready(function()
var channelOptions =
tags: "".split(" "),
id: "273"
;
initTagRenderer("".split(" "), "".split(" "), channelOptions);
StackExchange.using("externalEditor", function()
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled)
StackExchange.using("snippets", function()
createEditor();
);
else
createEditor();
);
function createEditor()
StackExchange.prepareEditor(
heartbeatType: 'answer',
autoActivateHeartbeat: false,
convertImagesToLinks: false,
noModals: true,
showLowRepImageUploadWarning: true,
reputationToPostImages: null,
bindNavPrevention: true,
postfix: "",
imageUploader:
brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
allowUrls: true
,
noCode: true, onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
);
);
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2ftravel.stackexchange.com%2fquestions%2f84519%2fflight-cancellation-luggage%23new-answer', 'question_page');
);
Post as a guest
Required, but never shown
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
I wouldn't worry about lack of space for your checked bags. It is possible that they will try to make you pay, at which point you can explain the situation and request that they waive the charges. If they refuse, you can pay and take the issue up with American's customer service (or lack thereof) after the flight.
"Baggage: CUST" is, in a rather confusing way, trying to tell you at which baggage claim in Philadelphia your luggage it scheduled to arrive. In this case, your bags will, of course, go to the Customs area, as this is an international flight. This space might display a baggage claim number for customers traveling on domestic flights, but it's always a good idea to check the monitors when you arrive to find the correct baggage carousel.
answered Dec 19 '16 at 1:39
Zach LiptonZach Lipton
60.1k10184243
add a comment |
I wouldn't worry about lack of space for your checked bags. It is possible that they will try to make you pay, at which point you can explain the situation and request that they waive the charges. If they refuse, you can pay and take the issue up with American's customer service (or lack thereof) after the flight.
"Baggage: CUST" is, in a rather confusing way, trying to tell you at which baggage claim in Philadelphia your luggage it scheduled to arrive. In this case, your bags will, of course, go to the Customs area, as this is an international flight. This space might display a baggage claim number for customers traveling on domestic flights, but it's always a good idea to check the monitors when you arrive to find the correct baggage carousel.
answered Dec 19 '16 at 1:39
Zach LiptonZach Lipton
60.1k10184243
add a comment |
I wouldn't worry about lack of space for your checked bags. It is possible that they will try to make you pay, at which point you can explain the situation and request that they waive the charges. If they refuse, you can pay and take the issue up with American's customer service (or lack thereof) after the flight.
"Baggage: CUST" is, in a rather confusing way, trying to tell you at which baggage claim in Philadelphia your luggage it scheduled to arrive. In this case, your bags will, of course, go to the Customs area, as this is an international flight. This space might display a baggage claim number for customers traveling on domestic flights, but it's always a good idea to check the monitors when you arrive to find the correct baggage carousel.
answered Dec 19 '16 at 1:39
Zach LiptonZach Lipton
60.1k10184243
I wouldn't worry about lack of space for your checked bags. It is possible that they will try to make you pay, at which point you can explain the situation and request that they waive the charges. If they refuse, you can pay and take the issue up with American's customer service (or lack thereof) after the flight.
"Baggage: CUST" is, in a rather confusing way, trying to tell you at which baggage claim in Philadelphia your luggage it scheduled to arrive. In this case, your bags will, of course, go to the Customs area, as this is an international flight. This space might display a baggage claim number for customers traveling on domestic flights, but it's always a good idea to check the monitors when you arrive to find the correct baggage carousel.
answered Dec 19 '16 at 1:39
Zach LiptonZach Lipton
60.1k10184243
answered Dec 19 '16 at 1:39
Zach LiptonZach Lipton
60.1k10184243
answered Dec 19 '16 at 1:39
Zach LiptonZach Lipton
60.1k10184243
answered Dec 19 '16 at 1:39
Zach LiptonZach Lipton
60.1k10184243
60.1k10184243
add a comment |
add a comment |
Thanks for contributing an answer to Travel Stack Exchange!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2ftravel.stackexchange.com%2fquestions%2f84519%2fflight-cancellation-luggage%23new-answer', 'question_page');
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
@pnuts it got cancelled by American Airlines because of either the weather or a defect aircraft (this wasn't clear to me). AA also rebooked the flight for me. I did an edit in my post by the way.
– Markinson
Dec 17 '16 at 10:54
1
@pnuts is there a chance they will say "sorry we don't have space for your luggage"?
– Markinson
Dec 17 '16 at 10:58
1
@pnuts Thanks for your info! That makes me a little less nervous (I haven't traveled much in my life yet). do you know what the
Baggage: CUSTpart means?– Markinson
Dec 17 '16 at 11:17
1
You should be fine; there's a warm front right behind the cold, very much warmer tomorrow (and rain) but a big drop in temp on Monday, so bring your cold weather gear.
– Giorgio
Dec 17 '16 at 15:26
1
American includes 1 checked bag in transatlantic fares. Just explain to the Agent that you originally booked the ticket on American and they should take the bag no charge. They can see the flight change so you don't really need to show them anything. Don't worry about space, they will offload cargo before passenger baggage.
– Johns-305
Dec 19 '16 at 15:52