Paid for tickets, but didn't receive the tickets. What should I do?
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I tried to buy a flight ticket on trip.ru. I went through all the steps, I filled all the forms correctly, my bank account was charged, and then instead of showing the page with the confirmation text, the site tried to get the same money one more time. They say if all went well I should receive my tickets by email.
But I haven't received any email, on my account of trip.ru there is no booked ticket, but I paid for the ticket. Yesterday I contacted them, and they said "something went wrong, and the money is blocked you should wait (they don't know how long)". What should I do? They don't answer my emails or phone calls today.
tickets money refunds
edited Oct 25 '17 at 12:08
JonathanReez♦
46.8k36215462
asked Sep 27 '17 at 9:58
David Tsaturyan
337
 |Â
show 5 more comments
up vote
3
down vote
favorite
I tried to buy a flight ticket on trip.ru. I went through all the steps, I filled all the forms correctly, my bank account was charged, and then instead of showing the page with the confirmation text, the site tried to get the same money one more time. They say if all went well I should receive my tickets by email.
But I haven't received any email, on my account of trip.ru there is no booked ticket, but I paid for the ticket. Yesterday I contacted them, and they said "something went wrong, and the money is blocked you should wait (they don't know how long)". What should I do? They don't answer my emails or phone calls today.
tickets money refunds
edited Oct 25 '17 at 12:08
JonathanReez♦
46.8k36215462
asked Sep 27 '17 at 9:58
David Tsaturyan
337
There is no such an organization to contact with this problem ?
– David Tsaturyan
Sep 27 '17 at 11:30
2
If this was a credit card contest the charge, otherwise talk to your bank and get the police involved
– chx
Sep 27 '17 at 12:05
What country are you in?
– Michael
Sep 27 '17 at 13:32
@chx thanks for support.
– David Tsaturyan
Sep 27 '17 at 13:38
1
This is not a technical issue. If the amount is merely blocked or reserved, your account has not been charged, no money has been sent and the money is still in your account. Your bank does not allow you to access that money until the reservation times out, but it is still there. If there is only a pending reservation and no actual charge, your very best bet is probably just to wait the 17 days for the money to be released.
– Tor-Einar Jarnbjo
Sep 27 '17 at 15:05
 |Â
show 5 more comments
up vote
3
down vote
favorite
up vote
3
down vote
favorite
I tried to buy a flight ticket on trip.ru. I went through all the steps, I filled all the forms correctly, my bank account was charged, and then instead of showing the page with the confirmation text, the site tried to get the same money one more time. They say if all went well I should receive my tickets by email.
But I haven't received any email, on my account of trip.ru there is no booked ticket, but I paid for the ticket. Yesterday I contacted them, and they said "something went wrong, and the money is blocked you should wait (they don't know how long)". What should I do? They don't answer my emails or phone calls today.
tickets money refunds
edited Oct 25 '17 at 12:08
JonathanReez♦
46.8k36215462
asked Sep 27 '17 at 9:58
David Tsaturyan
337
I tried to buy a flight ticket on trip.ru. I went through all the steps, I filled all the forms correctly, my bank account was charged, and then instead of showing the page with the confirmation text, the site tried to get the same money one more time. They say if all went well I should receive my tickets by email.
But I haven't received any email, on my account of trip.ru there is no booked ticket, but I paid for the ticket. Yesterday I contacted them, and they said "something went wrong, and the money is blocked you should wait (they don't know how long)". What should I do? They don't answer my emails or phone calls today.
tickets money refunds
tickets money refunds
edited Oct 25 '17 at 12:08
JonathanReez♦
46.8k36215462
asked Sep 27 '17 at 9:58
David Tsaturyan
337
edited Oct 25 '17 at 12:08
JonathanReez♦
46.8k36215462
asked Sep 27 '17 at 9:58
David Tsaturyan
337
edited Oct 25 '17 at 12:08
JonathanReez♦
46.8k36215462
edited Oct 25 '17 at 12:08
JonathanReez♦
46.8k36215462
edited Oct 25 '17 at 12:08
JonathanReez♦
46.8k36215462
46.8k36215462
asked Sep 27 '17 at 9:58
David Tsaturyan
337
asked Sep 27 '17 at 9:58
David Tsaturyan
337
asked Sep 27 '17 at 9:58
David Tsaturyan
337
337
There is no such an organization to contact with this problem ?
– David Tsaturyan
Sep 27 '17 at 11:30
2
If this was a credit card contest the charge, otherwise talk to your bank and get the police involved
– chx
Sep 27 '17 at 12:05
What country are you in?
– Michael
Sep 27 '17 at 13:32
@chx thanks for support.
– David Tsaturyan
Sep 27 '17 at 13:38
1
This is not a technical issue. If the amount is merely blocked or reserved, your account has not been charged, no money has been sent and the money is still in your account. Your bank does not allow you to access that money until the reservation times out, but it is still there. If there is only a pending reservation and no actual charge, your very best bet is probably just to wait the 17 days for the money to be released.
– Tor-Einar Jarnbjo
Sep 27 '17 at 15:05
 |Â
show 5 more comments
There is no such an organization to contact with this problem ?
– David Tsaturyan
Sep 27 '17 at 11:30
2
If this was a credit card contest the charge, otherwise talk to your bank and get the police involved
– chx
Sep 27 '17 at 12:05
What country are you in?
– Michael
Sep 27 '17 at 13:32
@chx thanks for support.
– David Tsaturyan
Sep 27 '17 at 13:38
1
This is not a technical issue. If the amount is merely blocked or reserved, your account has not been charged, no money has been sent and the money is still in your account. Your bank does not allow you to access that money until the reservation times out, but it is still there. If there is only a pending reservation and no actual charge, your very best bet is probably just to wait the 17 days for the money to be released.
– Tor-Einar Jarnbjo
Sep 27 '17 at 15:05
There is no such an organization to contact with this problem ?
– David Tsaturyan
Sep 27 '17 at 11:30
There is no such an organization to contact with this problem ?
– David Tsaturyan
Sep 27 '17 at 11:30
2
2
If this was a credit card contest the charge, otherwise talk to your bank and get the police involved
– chx
Sep 27 '17 at 12:05
If this was a credit card contest the charge, otherwise talk to your bank and get the police involved
– chx
Sep 27 '17 at 12:05
What country are you in?
– Michael
Sep 27 '17 at 13:32
What country are you in?
– Michael
Sep 27 '17 at 13:32
@chx thanks for support.
– David Tsaturyan
Sep 27 '17 at 13:38
@chx thanks for support.
– David Tsaturyan
Sep 27 '17 at 13:38
1
1
This is not a technical issue. If the amount is merely blocked or reserved, your account has not been charged, no money has been sent and the money is still in your account. Your bank does not allow you to access that money until the reservation times out, but it is still there. If there is only a pending reservation and no actual charge, your very best bet is probably just to wait the 17 days for the money to be released.
– Tor-Einar Jarnbjo
Sep 27 '17 at 15:05
This is not a technical issue. If the amount is merely blocked or reserved, your account has not been charged, no money has been sent and the money is still in your account. Your bank does not allow you to access that money until the reservation times out, but it is still there. If there is only a pending reservation and no actual charge, your very best bet is probably just to wait the 17 days for the money to be released.
– Tor-Einar Jarnbjo
Sep 27 '17 at 15:05
 |Â
show 5 more comments
1 Answer
1
active
oldest
votes
up vote
1
down vote
Not too much you can do. Two options:
1) Keep contacting them. Try email, phone and social media. Often I've found social media is pretty good for responses.
2) If you paid by credit card, let your bank know what has happened. You can often get the charges reversed and your money back.
answered Feb 28 at 0:03
Mark Mayo♦
128k745531265
add a comment |Â
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
1
down vote
Not too much you can do. Two options:
1) Keep contacting them. Try email, phone and social media. Often I've found social media is pretty good for responses.
2) If you paid by credit card, let your bank know what has happened. You can often get the charges reversed and your money back.
answered Feb 28 at 0:03
Mark Mayo♦
128k745531265
add a comment |Â
up vote
1
down vote
Not too much you can do. Two options:
1) Keep contacting them. Try email, phone and social media. Often I've found social media is pretty good for responses.
2) If you paid by credit card, let your bank know what has happened. You can often get the charges reversed and your money back.
answered Feb 28 at 0:03
Mark Mayo♦
128k745531265
add a comment |Â
up vote
1
down vote
up vote
1
down vote
Not too much you can do. Two options:
1) Keep contacting them. Try email, phone and social media. Often I've found social media is pretty good for responses.
2) If you paid by credit card, let your bank know what has happened. You can often get the charges reversed and your money back.
answered Feb 28 at 0:03
Mark Mayo♦
128k745531265
Not too much you can do. Two options:
1) Keep contacting them. Try email, phone and social media. Often I've found social media is pretty good for responses.
2) If you paid by credit card, let your bank know what has happened. You can often get the charges reversed and your money back.
answered Feb 28 at 0:03
Mark Mayo♦
128k745531265
answered Feb 28 at 0:03
Mark Mayo♦
128k745531265
answered Feb 28 at 0:03
Mark Mayo♦
128k745531265
answered Feb 28 at 0:03
Mark Mayo♦
128k745531265
128k745531265
add a comment |Â
add a comment |Â
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There is no such an organization to contact with this problem ?
– David Tsaturyan
Sep 27 '17 at 11:30
2
If this was a credit card contest the charge, otherwise talk to your bank and get the police involved
– chx
Sep 27 '17 at 12:05
What country are you in?
– Michael
Sep 27 '17 at 13:32
@chx thanks for support.
– David Tsaturyan
Sep 27 '17 at 13:38
1
This is not a technical issue. If the amount is merely blocked or reserved, your account has not been charged, no money has been sent and the money is still in your account. Your bank does not allow you to access that money until the reservation times out, but it is still there. If there is only a pending reservation and no actual charge, your very best bet is probably just to wait the 17 days for the money to be released.
– Tor-Einar Jarnbjo
Sep 27 '17 at 15:05