Can I refuse to choose seats with additional cost at check-in time?
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up vote
59
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Related to this question, but in my case I actually am in the situation where all normal seats are occupied.
This is what happens here: the online check-in system is trying to force me to choose extra legroom seats (since only those are available) and pay the additional cost.
It won't let me proceed if I don't do that.
However, this company (Eurowings) does allow checking in in person at the airport at no cost: I am therefore wondering whether to not check in online, go to the ariport check-in gate and ask for the free seats since I think I am entitled to them.
Can I do that, or is the system right?
Should I accept to pay the additional cost when all normal seats included in my ticket price are taken?
EDIT
Unlike many others, I'm not necessarily inclined to see malice from them here. I have chosen my free seats on their system many times before, always at no cost. This scenario, where all passengers with regular seats have already checked-in online seems quite uncommon and it may very well be that they forgot to implement a solution.
air-travel seating check-in eurowings
edited Nov 6 '17 at 11:32
psmears
1945
asked Nov 5 '17 at 11:00
Mario Trucco
7101614
 |Â
show 6 more comments
up vote
59
down vote
favorite
Related to this question, but in my case I actually am in the situation where all normal seats are occupied.
This is what happens here: the online check-in system is trying to force me to choose extra legroom seats (since only those are available) and pay the additional cost.
It won't let me proceed if I don't do that.
However, this company (Eurowings) does allow checking in in person at the airport at no cost: I am therefore wondering whether to not check in online, go to the ariport check-in gate and ask for the free seats since I think I am entitled to them.
Can I do that, or is the system right?
Should I accept to pay the additional cost when all normal seats included in my ticket price are taken?
EDIT
Unlike many others, I'm not necessarily inclined to see malice from them here. I have chosen my free seats on their system many times before, always at no cost. This scenario, where all passengers with regular seats have already checked-in online seems quite uncommon and it may very well be that they forgot to implement a solution.
air-travel seating check-in eurowings
edited Nov 6 '17 at 11:32
psmears
1945
asked Nov 5 '17 at 11:00
Mario Trucco
7101614
41
Holy cow, I am shocked how borderline criminal the online system is designed. I am quite sure a lot of people in this situation will buy the upgrade because they are not aware of the legal and consumer rights. And I highly doubt that they simply forgot to add that to their system.
– dirkk
Nov 5 '17 at 12:41
6
"this company ... does allow to check-in in person" - has that possibility become so unusual by now? I'm getting old.
– Hagen von Eitzen
Nov 5 '17 at 14:01
8
@HagenvonEitzen It is certainly always possible, but many LCC (and Eurowings is the low cost airline from Lufthansa) charge you a hefty fee for that.
– dirkk
Nov 5 '17 at 15:04
8
Well that's a new one. I didn't check this one, but all (European) online check-in systems I've encountered, do their best to trick you in to choosing an seat at additional cost, but all (to the best of my knowledge) have an option to skip that, and be assigned a seat. Some of them are on the level of adware installation software (i.e. "Do you not want to not install this crappy software, at zero additional cost to the slightly increased price?"), but they all (as far as my experience goes) do.
– Willem van Rumpt
Nov 5 '17 at 16:58
14
Intimidation tactic. They want you to believe your only option is to pay the surcharge, because 80% of people will simply sigh and pay at that point. I'm honestly amazed that is allowed in the generally pro-consumer EU, and based on article 10(1) I suspect the website is actually engaging in an illegal practice, and I would report it. Still be careful this isn't "pilot error" on your part, they often make websites difficult or non-intuitive to use so they can show the regulator "see, you just do this and it works". On the other hand, sometimes websites are broken!
– Harper
Nov 5 '17 at 17:39
 |Â
show 6 more comments
up vote
59
down vote
favorite
up vote
59
down vote
favorite
Related to this question, but in my case I actually am in the situation where all normal seats are occupied.
This is what happens here: the online check-in system is trying to force me to choose extra legroom seats (since only those are available) and pay the additional cost.
It won't let me proceed if I don't do that.
However, this company (Eurowings) does allow checking in in person at the airport at no cost: I am therefore wondering whether to not check in online, go to the ariport check-in gate and ask for the free seats since I think I am entitled to them.
Can I do that, or is the system right?
Should I accept to pay the additional cost when all normal seats included in my ticket price are taken?
EDIT
Unlike many others, I'm not necessarily inclined to see malice from them here. I have chosen my free seats on their system many times before, always at no cost. This scenario, where all passengers with regular seats have already checked-in online seems quite uncommon and it may very well be that they forgot to implement a solution.
air-travel seating check-in eurowings
edited Nov 6 '17 at 11:32
psmears
1945
asked Nov 5 '17 at 11:00
Mario Trucco
7101614
Related to this question, but in my case I actually am in the situation where all normal seats are occupied.
This is what happens here: the online check-in system is trying to force me to choose extra legroom seats (since only those are available) and pay the additional cost.
It won't let me proceed if I don't do that.
However, this company (Eurowings) does allow checking in in person at the airport at no cost: I am therefore wondering whether to not check in online, go to the ariport check-in gate and ask for the free seats since I think I am entitled to them.
Can I do that, or is the system right?
Should I accept to pay the additional cost when all normal seats included in my ticket price are taken?
EDIT
Unlike many others, I'm not necessarily inclined to see malice from them here. I have chosen my free seats on their system many times before, always at no cost. This scenario, where all passengers with regular seats have already checked-in online seems quite uncommon and it may very well be that they forgot to implement a solution.
air-travel seating check-in eurowings
air-travel seating check-in eurowings
edited Nov 6 '17 at 11:32
psmears
1945
asked Nov 5 '17 at 11:00
Mario Trucco
7101614
edited Nov 6 '17 at 11:32
psmears
1945
asked Nov 5 '17 at 11:00
Mario Trucco
7101614
edited Nov 6 '17 at 11:32
psmears
1945
edited Nov 6 '17 at 11:32
psmears
1945
edited Nov 6 '17 at 11:32
psmears
1945
1945
asked Nov 5 '17 at 11:00
Mario Trucco
7101614
asked Nov 5 '17 at 11:00
Mario Trucco
7101614
asked Nov 5 '17 at 11:00
Mario Trucco
7101614
7101614
41
Holy cow, I am shocked how borderline criminal the online system is designed. I am quite sure a lot of people in this situation will buy the upgrade because they are not aware of the legal and consumer rights. And I highly doubt that they simply forgot to add that to their system.
– dirkk
Nov 5 '17 at 12:41
6
"this company ... does allow to check-in in person" - has that possibility become so unusual by now? I'm getting old.
– Hagen von Eitzen
Nov 5 '17 at 14:01
8
@HagenvonEitzen It is certainly always possible, but many LCC (and Eurowings is the low cost airline from Lufthansa) charge you a hefty fee for that.
– dirkk
Nov 5 '17 at 15:04
8
Well that's a new one. I didn't check this one, but all (European) online check-in systems I've encountered, do their best to trick you in to choosing an seat at additional cost, but all (to the best of my knowledge) have an option to skip that, and be assigned a seat. Some of them are on the level of adware installation software (i.e. "Do you not want to not install this crappy software, at zero additional cost to the slightly increased price?"), but they all (as far as my experience goes) do.
– Willem van Rumpt
Nov 5 '17 at 16:58
14
Intimidation tactic. They want you to believe your only option is to pay the surcharge, because 80% of people will simply sigh and pay at that point. I'm honestly amazed that is allowed in the generally pro-consumer EU, and based on article 10(1) I suspect the website is actually engaging in an illegal practice, and I would report it. Still be careful this isn't "pilot error" on your part, they often make websites difficult or non-intuitive to use so they can show the regulator "see, you just do this and it works". On the other hand, sometimes websites are broken!
– Harper
Nov 5 '17 at 17:39
 |Â
show 6 more comments
41
Holy cow, I am shocked how borderline criminal the online system is designed. I am quite sure a lot of people in this situation will buy the upgrade because they are not aware of the legal and consumer rights. And I highly doubt that they simply forgot to add that to their system.
– dirkk
Nov 5 '17 at 12:41
6
"this company ... does allow to check-in in person" - has that possibility become so unusual by now? I'm getting old.
– Hagen von Eitzen
Nov 5 '17 at 14:01
8
@HagenvonEitzen It is certainly always possible, but many LCC (and Eurowings is the low cost airline from Lufthansa) charge you a hefty fee for that.
– dirkk
Nov 5 '17 at 15:04
8
Well that's a new one. I didn't check this one, but all (European) online check-in systems I've encountered, do their best to trick you in to choosing an seat at additional cost, but all (to the best of my knowledge) have an option to skip that, and be assigned a seat. Some of them are on the level of adware installation software (i.e. "Do you not want to not install this crappy software, at zero additional cost to the slightly increased price?"), but they all (as far as my experience goes) do.
– Willem van Rumpt
Nov 5 '17 at 16:58
14
Intimidation tactic. They want you to believe your only option is to pay the surcharge, because 80% of people will simply sigh and pay at that point. I'm honestly amazed that is allowed in the generally pro-consumer EU, and based on article 10(1) I suspect the website is actually engaging in an illegal practice, and I would report it. Still be careful this isn't "pilot error" on your part, they often make websites difficult or non-intuitive to use so they can show the regulator "see, you just do this and it works". On the other hand, sometimes websites are broken!
– Harper
Nov 5 '17 at 17:39
41
41
Holy cow, I am shocked how borderline criminal the online system is designed. I am quite sure a lot of people in this situation will buy the upgrade because they are not aware of the legal and consumer rights. And I highly doubt that they simply forgot to add that to their system.
– dirkk
Nov 5 '17 at 12:41
Holy cow, I am shocked how borderline criminal the online system is designed. I am quite sure a lot of people in this situation will buy the upgrade because they are not aware of the legal and consumer rights. And I highly doubt that they simply forgot to add that to their system.
– dirkk
Nov 5 '17 at 12:41
6
6
"this company ... does allow to check-in in person" - has that possibility become so unusual by now? I'm getting old.
– Hagen von Eitzen
Nov 5 '17 at 14:01
"this company ... does allow to check-in in person" - has that possibility become so unusual by now? I'm getting old.
– Hagen von Eitzen
Nov 5 '17 at 14:01
8
8
@HagenvonEitzen It is certainly always possible, but many LCC (and Eurowings is the low cost airline from Lufthansa) charge you a hefty fee for that.
– dirkk
Nov 5 '17 at 15:04
@HagenvonEitzen It is certainly always possible, but many LCC (and Eurowings is the low cost airline from Lufthansa) charge you a hefty fee for that.
– dirkk
Nov 5 '17 at 15:04
8
8
Well that's a new one. I didn't check this one, but all (European) online check-in systems I've encountered, do their best to trick you in to choosing an seat at additional cost, but all (to the best of my knowledge) have an option to skip that, and be assigned a seat. Some of them are on the level of adware installation software (i.e. "Do you not want to not install this crappy software, at zero additional cost to the slightly increased price?"), but they all (as far as my experience goes) do.
– Willem van Rumpt
Nov 5 '17 at 16:58
Well that's a new one. I didn't check this one, but all (European) online check-in systems I've encountered, do their best to trick you in to choosing an seat at additional cost, but all (to the best of my knowledge) have an option to skip that, and be assigned a seat. Some of them are on the level of adware installation software (i.e. "Do you not want to not install this crappy software, at zero additional cost to the slightly increased price?"), but they all (as far as my experience goes) do.
– Willem van Rumpt
Nov 5 '17 at 16:58
14
14
Intimidation tactic. They want you to believe your only option is to pay the surcharge, because 80% of people will simply sigh and pay at that point. I'm honestly amazed that is allowed in the generally pro-consumer EU, and based on article 10(1) I suspect the website is actually engaging in an illegal practice, and I would report it. Still be careful this isn't "pilot error" on your part, they often make websites difficult or non-intuitive to use so they can show the regulator "see, you just do this and it works". On the other hand, sometimes websites are broken!
– Harper
Nov 5 '17 at 17:39
Intimidation tactic. They want you to believe your only option is to pay the surcharge, because 80% of people will simply sigh and pay at that point. I'm honestly amazed that is allowed in the generally pro-consumer EU, and based on article 10(1) I suspect the website is actually engaging in an illegal practice, and I would report it. Still be careful this isn't "pilot error" on your part, they often make websites difficult or non-intuitive to use so they can show the regulator "see, you just do this and it works". On the other hand, sometimes websites are broken!
– Harper
Nov 5 '17 at 17:39
 |Â
show 6 more comments
2 Answers
2
active
oldest
votes
up vote
40
down vote
accepted
To answer more generally:
If the flight is covered by the EU Flight Compensation Regulation (all Eurowings flights are so), the airline is not allowed to charge the passenger for an upgrade in this situation.
Article 10(1): If an operating air carrier places a passenger in a
class higher than that for which the ticket was purchased, it may not
request any supplementary payment.
The airline could however probably instead choose to deny you boarding (due to overbooking) and compensate you accordingly without violating the regulation.
answered Nov 5 '17 at 12:38
Tor-Einar Jarnbjo
28.3k270107
19
Can the flight be considered overbooked if there are free seats somewhere? I thought overbooking required that the number of passengers exceeds the total capacity of the plane, not individual classes.
– D Krueger
Nov 5 '17 at 13:17
11
This would not be overbooking: there are seats available in the class the passenger booked. The online system will be programmed to charge for those seats but the human at the terminal check in will not make the charge, as indicated by the tweet the customer posted earlier.
– user16259
Nov 5 '17 at 13:22
3
@Tor-EinarJarnbjo Are extra legroom seats a different class, or not?
– Yakk
Nov 5 '17 at 15:44
6
I took the original reference to extra legroom seats to mean the ones next to an exit. These are sold as part of the same class as the other seats in the vicinity and do not form a separate class from the airline's point of view. My reasoning is, if they were a separate class, that class would be an option at time of booking, not just during seat selection.
– user16259
Nov 5 '17 at 16:14
3
@user16259 I understood perfectly well, that we are talking about seats with extra legroom at the emergency exits. If an airline sells some seats with more space or more room for a premium fee, that fulfil IMHO every reasonable definition of a class upgrade, no matter what marketing label the airline decide to use for this extra frill.
– Tor-Einar Jarnbjo
Nov 5 '17 at 20:33
 |Â
show 10 more comments
up vote
74
down vote
I got their reply on twitter:
You will be able to check in at the airport. My colleagues will assign you a seat for free
As to whether or not a check in fee will be added the answer is no: with eurowings you can check in in person at no cost. The online process just speeds it up, allowing you to skip the queue when you have no stored luggage, and lets you choose the seat earlier
answered Nov 5 '17 at 11:30
Mario Trucco
7101614
@dotancohen where does such a "in-person check in counter fee" exist? at least that doesn't exist in norway nor vietnam, and i've never heard of that fee before
– hanshenrik
Nov 6 '17 at 12:05
But you risk being bumped. Still... principal?
– vikingsteve
Nov 6 '17 at 12:41
3
@hanshenrik Mostly only on ultra-low-cost carriers. Traditional carriers normally aren't quite that bad about nickel and diming you. Probably the most egregious example is that Ryanair charges 50 EUR or 50 GBP for it! And, even if you've already checked in, if you need to re-print your boarding pass at the airport, that's another 15 EUR/GBP. Oh, and if you're due a refund of government taxes/fees, there's a fee for giving you the refund!
– reirab
Nov 6 '17 at 17:55
If the company as a telephone number and a human can do it, it might be done for free over phone too.
– Rui F Ribeiro
Nov 7 '17 at 9:06
1
Anecdotally, this exact thing just happened to me yesterday (with the same company). The app told me I cannot check-in online and I was slightly upset about that. After checking in at the counter, I realised only on entering the plane that I had been silently updated. No extra fees included.
– skymningen
Nov 7 '17 at 10:07
 |Â
show 1 more comment
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
40
down vote
accepted
To answer more generally:
If the flight is covered by the EU Flight Compensation Regulation (all Eurowings flights are so), the airline is not allowed to charge the passenger for an upgrade in this situation.
Article 10(1): If an operating air carrier places a passenger in a
class higher than that for which the ticket was purchased, it may not
request any supplementary payment.
The airline could however probably instead choose to deny you boarding (due to overbooking) and compensate you accordingly without violating the regulation.
answered Nov 5 '17 at 12:38
Tor-Einar Jarnbjo
28.3k270107
19
Can the flight be considered overbooked if there are free seats somewhere? I thought overbooking required that the number of passengers exceeds the total capacity of the plane, not individual classes.
– D Krueger
Nov 5 '17 at 13:17
11
This would not be overbooking: there are seats available in the class the passenger booked. The online system will be programmed to charge for those seats but the human at the terminal check in will not make the charge, as indicated by the tweet the customer posted earlier.
– user16259
Nov 5 '17 at 13:22
3
@Tor-EinarJarnbjo Are extra legroom seats a different class, or not?
– Yakk
Nov 5 '17 at 15:44
6
I took the original reference to extra legroom seats to mean the ones next to an exit. These are sold as part of the same class as the other seats in the vicinity and do not form a separate class from the airline's point of view. My reasoning is, if they were a separate class, that class would be an option at time of booking, not just during seat selection.
– user16259
Nov 5 '17 at 16:14
3
@user16259 I understood perfectly well, that we are talking about seats with extra legroom at the emergency exits. If an airline sells some seats with more space or more room for a premium fee, that fulfil IMHO every reasonable definition of a class upgrade, no matter what marketing label the airline decide to use for this extra frill.
– Tor-Einar Jarnbjo
Nov 5 '17 at 20:33
 |Â
show 10 more comments
up vote
40
down vote
accepted
To answer more generally:
If the flight is covered by the EU Flight Compensation Regulation (all Eurowings flights are so), the airline is not allowed to charge the passenger for an upgrade in this situation.
Article 10(1): If an operating air carrier places a passenger in a
class higher than that for which the ticket was purchased, it may not
request any supplementary payment.
The airline could however probably instead choose to deny you boarding (due to overbooking) and compensate you accordingly without violating the regulation.
answered Nov 5 '17 at 12:38
Tor-Einar Jarnbjo
28.3k270107
19
Can the flight be considered overbooked if there are free seats somewhere? I thought overbooking required that the number of passengers exceeds the total capacity of the plane, not individual classes.
– D Krueger
Nov 5 '17 at 13:17
11
This would not be overbooking: there are seats available in the class the passenger booked. The online system will be programmed to charge for those seats but the human at the terminal check in will not make the charge, as indicated by the tweet the customer posted earlier.
– user16259
Nov 5 '17 at 13:22
3
@Tor-EinarJarnbjo Are extra legroom seats a different class, or not?
– Yakk
Nov 5 '17 at 15:44
6
I took the original reference to extra legroom seats to mean the ones next to an exit. These are sold as part of the same class as the other seats in the vicinity and do not form a separate class from the airline's point of view. My reasoning is, if they were a separate class, that class would be an option at time of booking, not just during seat selection.
– user16259
Nov 5 '17 at 16:14
3
@user16259 I understood perfectly well, that we are talking about seats with extra legroom at the emergency exits. If an airline sells some seats with more space or more room for a premium fee, that fulfil IMHO every reasonable definition of a class upgrade, no matter what marketing label the airline decide to use for this extra frill.
– Tor-Einar Jarnbjo
Nov 5 '17 at 20:33
 |Â
show 10 more comments
up vote
40
down vote
accepted
up vote
40
down vote
accepted
To answer more generally:
If the flight is covered by the EU Flight Compensation Regulation (all Eurowings flights are so), the airline is not allowed to charge the passenger for an upgrade in this situation.
Article 10(1): If an operating air carrier places a passenger in a
class higher than that for which the ticket was purchased, it may not
request any supplementary payment.
The airline could however probably instead choose to deny you boarding (due to overbooking) and compensate you accordingly without violating the regulation.
answered Nov 5 '17 at 12:38
Tor-Einar Jarnbjo
28.3k270107
To answer more generally:
If the flight is covered by the EU Flight Compensation Regulation (all Eurowings flights are so), the airline is not allowed to charge the passenger for an upgrade in this situation.
Article 10(1): If an operating air carrier places a passenger in a
class higher than that for which the ticket was purchased, it may not
request any supplementary payment.
The airline could however probably instead choose to deny you boarding (due to overbooking) and compensate you accordingly without violating the regulation.
answered Nov 5 '17 at 12:38
Tor-Einar Jarnbjo
28.3k270107
answered Nov 5 '17 at 12:38
Tor-Einar Jarnbjo
28.3k270107
answered Nov 5 '17 at 12:38
Tor-Einar Jarnbjo
28.3k270107
answered Nov 5 '17 at 12:38
Tor-Einar Jarnbjo
28.3k270107
28.3k270107
19
Can the flight be considered overbooked if there are free seats somewhere? I thought overbooking required that the number of passengers exceeds the total capacity of the plane, not individual classes.
– D Krueger
Nov 5 '17 at 13:17
11
This would not be overbooking: there are seats available in the class the passenger booked. The online system will be programmed to charge for those seats but the human at the terminal check in will not make the charge, as indicated by the tweet the customer posted earlier.
– user16259
Nov 5 '17 at 13:22
3
@Tor-EinarJarnbjo Are extra legroom seats a different class, or not?
– Yakk
Nov 5 '17 at 15:44
6
I took the original reference to extra legroom seats to mean the ones next to an exit. These are sold as part of the same class as the other seats in the vicinity and do not form a separate class from the airline's point of view. My reasoning is, if they were a separate class, that class would be an option at time of booking, not just during seat selection.
– user16259
Nov 5 '17 at 16:14
3
@user16259 I understood perfectly well, that we are talking about seats with extra legroom at the emergency exits. If an airline sells some seats with more space or more room for a premium fee, that fulfil IMHO every reasonable definition of a class upgrade, no matter what marketing label the airline decide to use for this extra frill.
– Tor-Einar Jarnbjo
Nov 5 '17 at 20:33
 |Â
show 10 more comments
19
Can the flight be considered overbooked if there are free seats somewhere? I thought overbooking required that the number of passengers exceeds the total capacity of the plane, not individual classes.
– D Krueger
Nov 5 '17 at 13:17
11
This would not be overbooking: there are seats available in the class the passenger booked. The online system will be programmed to charge for those seats but the human at the terminal check in will not make the charge, as indicated by the tweet the customer posted earlier.
– user16259
Nov 5 '17 at 13:22
3
@Tor-EinarJarnbjo Are extra legroom seats a different class, or not?
– Yakk
Nov 5 '17 at 15:44
6
I took the original reference to extra legroom seats to mean the ones next to an exit. These are sold as part of the same class as the other seats in the vicinity and do not form a separate class from the airline's point of view. My reasoning is, if they were a separate class, that class would be an option at time of booking, not just during seat selection.
– user16259
Nov 5 '17 at 16:14
3
@user16259 I understood perfectly well, that we are talking about seats with extra legroom at the emergency exits. If an airline sells some seats with more space or more room for a premium fee, that fulfil IMHO every reasonable definition of a class upgrade, no matter what marketing label the airline decide to use for this extra frill.
– Tor-Einar Jarnbjo
Nov 5 '17 at 20:33
19
19
Can the flight be considered overbooked if there are free seats somewhere? I thought overbooking required that the number of passengers exceeds the total capacity of the plane, not individual classes.
– D Krueger
Nov 5 '17 at 13:17
Can the flight be considered overbooked if there are free seats somewhere? I thought overbooking required that the number of passengers exceeds the total capacity of the plane, not individual classes.
– D Krueger
Nov 5 '17 at 13:17
11
11
This would not be overbooking: there are seats available in the class the passenger booked. The online system will be programmed to charge for those seats but the human at the terminal check in will not make the charge, as indicated by the tweet the customer posted earlier.
– user16259
Nov 5 '17 at 13:22
This would not be overbooking: there are seats available in the class the passenger booked. The online system will be programmed to charge for those seats but the human at the terminal check in will not make the charge, as indicated by the tweet the customer posted earlier.
– user16259
Nov 5 '17 at 13:22
3
3
@Tor-EinarJarnbjo Are extra legroom seats a different class, or not?
– Yakk
Nov 5 '17 at 15:44
@Tor-EinarJarnbjo Are extra legroom seats a different class, or not?
– Yakk
Nov 5 '17 at 15:44
6
6
I took the original reference to extra legroom seats to mean the ones next to an exit. These are sold as part of the same class as the other seats in the vicinity and do not form a separate class from the airline's point of view. My reasoning is, if they were a separate class, that class would be an option at time of booking, not just during seat selection.
– user16259
Nov 5 '17 at 16:14
I took the original reference to extra legroom seats to mean the ones next to an exit. These are sold as part of the same class as the other seats in the vicinity and do not form a separate class from the airline's point of view. My reasoning is, if they were a separate class, that class would be an option at time of booking, not just during seat selection.
– user16259
Nov 5 '17 at 16:14
3
3
@user16259 I understood perfectly well, that we are talking about seats with extra legroom at the emergency exits. If an airline sells some seats with more space or more room for a premium fee, that fulfil IMHO every reasonable definition of a class upgrade, no matter what marketing label the airline decide to use for this extra frill.
– Tor-Einar Jarnbjo
Nov 5 '17 at 20:33
@user16259 I understood perfectly well, that we are talking about seats with extra legroom at the emergency exits. If an airline sells some seats with more space or more room for a premium fee, that fulfil IMHO every reasonable definition of a class upgrade, no matter what marketing label the airline decide to use for this extra frill.
– Tor-Einar Jarnbjo
Nov 5 '17 at 20:33
 |Â
show 10 more comments
up vote
74
down vote
I got their reply on twitter:
You will be able to check in at the airport. My colleagues will assign you a seat for free
As to whether or not a check in fee will be added the answer is no: with eurowings you can check in in person at no cost. The online process just speeds it up, allowing you to skip the queue when you have no stored luggage, and lets you choose the seat earlier
answered Nov 5 '17 at 11:30
Mario Trucco
7101614
@dotancohen where does such a "in-person check in counter fee" exist? at least that doesn't exist in norway nor vietnam, and i've never heard of that fee before
– hanshenrik
Nov 6 '17 at 12:05
But you risk being bumped. Still... principal?
– vikingsteve
Nov 6 '17 at 12:41
3
@hanshenrik Mostly only on ultra-low-cost carriers. Traditional carriers normally aren't quite that bad about nickel and diming you. Probably the most egregious example is that Ryanair charges 50 EUR or 50 GBP for it! And, even if you've already checked in, if you need to re-print your boarding pass at the airport, that's another 15 EUR/GBP. Oh, and if you're due a refund of government taxes/fees, there's a fee for giving you the refund!
– reirab
Nov 6 '17 at 17:55
If the company as a telephone number and a human can do it, it might be done for free over phone too.
– Rui F Ribeiro
Nov 7 '17 at 9:06
1
Anecdotally, this exact thing just happened to me yesterday (with the same company). The app told me I cannot check-in online and I was slightly upset about that. After checking in at the counter, I realised only on entering the plane that I had been silently updated. No extra fees included.
– skymningen
Nov 7 '17 at 10:07
 |Â
show 1 more comment
up vote
74
down vote
I got their reply on twitter:
You will be able to check in at the airport. My colleagues will assign you a seat for free
As to whether or not a check in fee will be added the answer is no: with eurowings you can check in in person at no cost. The online process just speeds it up, allowing you to skip the queue when you have no stored luggage, and lets you choose the seat earlier
answered Nov 5 '17 at 11:30
Mario Trucco
7101614
@dotancohen where does such a "in-person check in counter fee" exist? at least that doesn't exist in norway nor vietnam, and i've never heard of that fee before
– hanshenrik
Nov 6 '17 at 12:05
But you risk being bumped. Still... principal?
– vikingsteve
Nov 6 '17 at 12:41
3
@hanshenrik Mostly only on ultra-low-cost carriers. Traditional carriers normally aren't quite that bad about nickel and diming you. Probably the most egregious example is that Ryanair charges 50 EUR or 50 GBP for it! And, even if you've already checked in, if you need to re-print your boarding pass at the airport, that's another 15 EUR/GBP. Oh, and if you're due a refund of government taxes/fees, there's a fee for giving you the refund!
– reirab
Nov 6 '17 at 17:55
If the company as a telephone number and a human can do it, it might be done for free over phone too.
– Rui F Ribeiro
Nov 7 '17 at 9:06
1
Anecdotally, this exact thing just happened to me yesterday (with the same company). The app told me I cannot check-in online and I was slightly upset about that. After checking in at the counter, I realised only on entering the plane that I had been silently updated. No extra fees included.
– skymningen
Nov 7 '17 at 10:07
 |Â
show 1 more comment
up vote
74
down vote
up vote
74
down vote
I got their reply on twitter:
You will be able to check in at the airport. My colleagues will assign you a seat for free
As to whether or not a check in fee will be added the answer is no: with eurowings you can check in in person at no cost. The online process just speeds it up, allowing you to skip the queue when you have no stored luggage, and lets you choose the seat earlier
answered Nov 5 '17 at 11:30
Mario Trucco
7101614
I got their reply on twitter:
You will be able to check in at the airport. My colleagues will assign you a seat for free
As to whether or not a check in fee will be added the answer is no: with eurowings you can check in in person at no cost. The online process just speeds it up, allowing you to skip the queue when you have no stored luggage, and lets you choose the seat earlier
answered Nov 5 '17 at 11:30
Mario Trucco
7101614
edited Nov 6 '17 at 16:43
answered Nov 5 '17 at 11:30
Mario Trucco
7101614
answered Nov 5 '17 at 11:30
Mario Trucco
7101614
answered Nov 5 '17 at 11:30
Mario Trucco
7101614
7101614
@dotancohen where does such a "in-person check in counter fee" exist? at least that doesn't exist in norway nor vietnam, and i've never heard of that fee before
– hanshenrik
Nov 6 '17 at 12:05
But you risk being bumped. Still... principal?
– vikingsteve
Nov 6 '17 at 12:41
3
@hanshenrik Mostly only on ultra-low-cost carriers. Traditional carriers normally aren't quite that bad about nickel and diming you. Probably the most egregious example is that Ryanair charges 50 EUR or 50 GBP for it! And, even if you've already checked in, if you need to re-print your boarding pass at the airport, that's another 15 EUR/GBP. Oh, and if you're due a refund of government taxes/fees, there's a fee for giving you the refund!
– reirab
Nov 6 '17 at 17:55
If the company as a telephone number and a human can do it, it might be done for free over phone too.
– Rui F Ribeiro
Nov 7 '17 at 9:06
1
Anecdotally, this exact thing just happened to me yesterday (with the same company). The app told me I cannot check-in online and I was slightly upset about that. After checking in at the counter, I realised only on entering the plane that I had been silently updated. No extra fees included.
– skymningen
Nov 7 '17 at 10:07
 |Â
show 1 more comment
@dotancohen where does such a "in-person check in counter fee" exist? at least that doesn't exist in norway nor vietnam, and i've never heard of that fee before
– hanshenrik
Nov 6 '17 at 12:05
But you risk being bumped. Still... principal?
– vikingsteve
Nov 6 '17 at 12:41
3
@hanshenrik Mostly only on ultra-low-cost carriers. Traditional carriers normally aren't quite that bad about nickel and diming you. Probably the most egregious example is that Ryanair charges 50 EUR or 50 GBP for it! And, even if you've already checked in, if you need to re-print your boarding pass at the airport, that's another 15 EUR/GBP. Oh, and if you're due a refund of government taxes/fees, there's a fee for giving you the refund!
– reirab
Nov 6 '17 at 17:55
If the company as a telephone number and a human can do it, it might be done for free over phone too.
– Rui F Ribeiro
Nov 7 '17 at 9:06
1
Anecdotally, this exact thing just happened to me yesterday (with the same company). The app told me I cannot check-in online and I was slightly upset about that. After checking in at the counter, I realised only on entering the plane that I had been silently updated. No extra fees included.
– skymningen
Nov 7 '17 at 10:07
@dotancohen where does such a "in-person check in counter fee" exist? at least that doesn't exist in norway nor vietnam, and i've never heard of that fee before
– hanshenrik
Nov 6 '17 at 12:05
@dotancohen where does such a "in-person check in counter fee" exist? at least that doesn't exist in norway nor vietnam, and i've never heard of that fee before
– hanshenrik
Nov 6 '17 at 12:05
But you risk being bumped. Still... principal?
– vikingsteve
Nov 6 '17 at 12:41
But you risk being bumped. Still... principal?
– vikingsteve
Nov 6 '17 at 12:41
3
3
@hanshenrik Mostly only on ultra-low-cost carriers. Traditional carriers normally aren't quite that bad about nickel and diming you. Probably the most egregious example is that Ryanair charges 50 EUR or 50 GBP for it! And, even if you've already checked in, if you need to re-print your boarding pass at the airport, that's another 15 EUR/GBP. Oh, and if you're due a refund of government taxes/fees, there's a fee for giving you the refund!
– reirab
Nov 6 '17 at 17:55
@hanshenrik Mostly only on ultra-low-cost carriers. Traditional carriers normally aren't quite that bad about nickel and diming you. Probably the most egregious example is that Ryanair charges 50 EUR or 50 GBP for it! And, even if you've already checked in, if you need to re-print your boarding pass at the airport, that's another 15 EUR/GBP. Oh, and if you're due a refund of government taxes/fees, there's a fee for giving you the refund!
– reirab
Nov 6 '17 at 17:55
If the company as a telephone number and a human can do it, it might be done for free over phone too.
– Rui F Ribeiro
Nov 7 '17 at 9:06
If the company as a telephone number and a human can do it, it might be done for free over phone too.
– Rui F Ribeiro
Nov 7 '17 at 9:06
1
1
Anecdotally, this exact thing just happened to me yesterday (with the same company). The app told me I cannot check-in online and I was slightly upset about that. After checking in at the counter, I realised only on entering the plane that I had been silently updated. No extra fees included.
– skymningen
Nov 7 '17 at 10:07
Anecdotally, this exact thing just happened to me yesterday (with the same company). The app told me I cannot check-in online and I was slightly upset about that. After checking in at the counter, I realised only on entering the plane that I had been silently updated. No extra fees included.
– skymningen
Nov 7 '17 at 10:07
 |Â
show 1 more comment
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Clash Royale CLAN TAG
41
Holy cow, I am shocked how borderline criminal the online system is designed. I am quite sure a lot of people in this situation will buy the upgrade because they are not aware of the legal and consumer rights. And I highly doubt that they simply forgot to add that to their system.
– dirkk
Nov 5 '17 at 12:41
6
"this company ... does allow to check-in in person" - has that possibility become so unusual by now? I'm getting old.
– Hagen von Eitzen
Nov 5 '17 at 14:01
8
@HagenvonEitzen It is certainly always possible, but many LCC (and Eurowings is the low cost airline from Lufthansa) charge you a hefty fee for that.
– dirkk
Nov 5 '17 at 15:04
8
Well that's a new one. I didn't check this one, but all (European) online check-in systems I've encountered, do their best to trick you in to choosing an seat at additional cost, but all (to the best of my knowledge) have an option to skip that, and be assigned a seat. Some of them are on the level of adware installation software (i.e. "Do you not want to not install this crappy software, at zero additional cost to the slightly increased price?"), but they all (as far as my experience goes) do.
– Willem van Rumpt
Nov 5 '17 at 16:58
14
Intimidation tactic. They want you to believe your only option is to pay the surcharge, because 80% of people will simply sigh and pay at that point. I'm honestly amazed that is allowed in the generally pro-consumer EU, and based on article 10(1) I suspect the website is actually engaging in an illegal practice, and I would report it. Still be careful this isn't "pilot error" on your part, they often make websites difficult or non-intuitive to use so they can show the regulator "see, you just do this and it works". On the other hand, sometimes websites are broken!
– Harper
Nov 5 '17 at 17:39